Flight Cancelled.

[Chivas]

As the ex partner of a Thai travel agent as soon as you said that the agency turned up with money for another night in the hotel than I knew what had happened as do many others here

You're were not bumped, overbooked or anything in between. The agency rolled the dice by charging you xyz and pocketing the difference when finally getting the "wait listed" ticket they had requested

 

On this occasion it stayed wait listed and you got the next day. My partner used to do it all the time and 98% of the time the wait list would clear. Look at it another way you go in travel agent and they say sorry its full. The next travel agent says fine no problem. Get the picture lol. They all do it and normally it comes good

 

Tell you how devious they are. Bearing in mind we had a child together I needed a 1 way ticket home I forget the reason. She put me on Phuket air to Gatwick ludicrously cheap she knew (but I didnt) that the airlines sole 747 was about to be condemned so held her 5000 comission (yes lol) and forwarded the balance..... 4 days after I flew it the aircraft was grounded permantly at GTW with a list of defects so long the examiner was amazed it had stayed in the sky....money number 1 even when you're a dad to her child. Unreal

Edited September 11, 2018 by Chivas

[ChiangMaiLightning2143]

As the ex partner of a Thai travel agent as soon as you said that the agency turned up with money for another night in the hotel than I knew what had happened as do many others here
You're were not bumped, overbooked or anything in between. The agency rolled the dice by charging you xyz and pocketing the difference when finally getting the "wait listed" ticket they had requested
 
On this occasion it stayed wait listed and you got the next day. My partner used to do it all the time and 98% of the time the wait list would clear. Look at it another way you go in travel agent and they say sorry its full. The next travel agent says fine no problem. Get the picture lol. They all do it and normally it comes good
 
Tell you how devious they are. Bearing in mind we had a child together I needed a 1 way ticket home I forget the reason. She put me on Phuket air to Gatwick ludicrously cheap she knew (but I didnt) that the airlines sole 747 was about to be condemned so held her 5000 comission (yes lol) and forwarded the balance..... 4 days after I flew it the aircraft was grounded permantly at GTW with a list of defects so long the examiner was amazed it had stayed in the sky....money number 1 even when you're a dad to her child. Unreal

Finally an intelligent post. The OP will get nothing from KLM or EU regs, for taking the “cheap” way. Stuck overnight in a low class hotel shifted from flight to flight, reeking of desperation.

The worst case of people booking with travel agents here all moneys were stolen for
Tours to Japan etc, they showed up to airport to find they had been fleeced. Get a frequent flyer card (it’s free). Book yourself on the airlines official website or call their phone bank.



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[NoshowJones]

On 9/9/2018 at 3:56 PM, fanjita said:

Surely the OP would have had a ticket and booking reference and therefore was booked.  Does no harm in checking, though.

I have an initery (pardon the spelling) given to me by the travel agent when I booked and paid for the flight, this was about the end of last year.

[NoshowJones]

On 9/9/2018 at 4:28 PM, KittenKong said:

"Always", except apparently last year and this year.

 

Up to you what you do, of course, but I will stick with online brokers who issue the ticket instantly.

Last year it was an advantage, Emirates would have cost me more than 10.000 Baht more, leaving and arriving at around the same time.

[NoshowJones]

On 9/10/2018 at 12:29 AM, KittenKong said:

In my experience this usually happens at the airport at check-in time. I've never come across it happening the day before, except in case of an equipment change.

 

I find it very odd that the OP only found out about it when he called the travel agency, and that the agency/airline didn't call/email him. When there are any changes on my itineraries - even just a schedule change of a few minutes - I get an email straight away.

The wifi system was not working at my hotel and my phone was switched off, I only switched it back on again when I arrived at my hotel to call the travel agency to confirm my flight for the following day, due to what happened a year ago.

[NoshowJones]

On 9/10/2018 at 4:56 AM, ChiangMaiLightning2143 said:

I have no understanding at all why anybody would book through a travel agency (In this day and age , perhaps booking through a third party site to get a cheap ticket maybe). They do sweet fa but take a commission

Always book directly through the airlines website. Always have a frequently flyer number with the particular airline. Wear decent clothing. Take a shower in the morning (no facial hair or tattoos).

Always pay by Major credit card, not bank debit card, and never cash. You’ll never be last on the list and I can’t tell you how many times I was bumped to Business class on an economy ticket.
 

I had been using the same travel agency in Bangkok for the last ten years, and saw no reason to change as I was happy with their service. But I think that will change next year.

[NoshowJones]

On 9/11/2018 at 1:12 AM, ChiangMaiLightning2143 said:

You will not get any additional compensation. You are a customer of the Agent, not the airline. The agent made a promise to you which they did not keep. Why not take it up with the travel agent?
And the flight what was never cancelled? A bold face lie.

The airline will have no knowledge of your original booking as it was never actually made. Thus you are not allowed anything under the “ contract of carriage” or EU regulations.

They never told me the flight was cancelled, I just assumed that, I was only interested in making sure I got the flight the day after.

[NoshowJones]

On 9/11/2018 at 2:32 AM, Esso49 said:

2nd prize is 6 free albums ?

George Jones can hardly sign the albums as he has been dead for five years now.?

[stevenl]

31 minutes ago, possum1931 said:

I have an initery (pardon the spelling) given to me by the travel agent when I booked and paid for the flight, this was about the end of last year.

 

8 minutes ago, possum1931 said:

They never told me the flight was cancelled, I just assumed that, I was only interested in making sure I got the flight the day after.

So you did not have a ticket, electronic or otherwise.

 

Did you get on the flight the day after? Any excuses or comments from the travel agent? Because it really looks like the TA is the one that left you at your hotel.

[ChiangMaiLightning2143]

On 9/9/2018 at 8:55 PM, possum1931 said:

I don't know why it was cancelled, I phoned travel agency last night to confirm,and they told me it was cancelled, they brought a new travel initerary to my hotel and gave me the money for another night.

So it is possible I will not get any compensation?

You posted at leas two times it was cancelled. 

[NoshowJones]

On 9/10/2018 at 4:56 AM, ChiangMaiLightning2143 said:

I have no understanding at all why anybody would book through a travel agency (In this day and age , perhaps booking through a third party site to get a cheap ticket maybe). They do sweet fa but take a commission

Always book directly through the airlines website. Always have a frequently flyer number with the particular airline. Wear decent clothing. Take a shower in the morning (no facial hair or tattoos).

Always pay by Major credit card, not bank debit card, and never cash. You’ll never be last on the list and I can’t tell you how many times I was bumped to Business class on an economy ticket.
 

(no facial hair or tattoos).  What?? A handsome guy like me.?

[NoshowJones]

2 minutes ago, ChiangMaiLightning2143 said:

You posted at leas two times it was cancelled. 

I said I assumed it was cancelled, the TA never said it was cancelled.

[ChiangMaiLightning2143]

I have been on a Northwest flight that cancelled, suddenly.

 

US regulations if it cancels or delays for weather you get nothing, for mechanical reasons you get hotel and food vouchers. It was a huge cluster. You don't get a new entry stamp, (visa exempt) Immigration cancels your exit stamp! What happens to those on last day of a permission to stay overstay? Fines?

 

It took hours and I was sent to Rama Gardens Hotel which is halfway to Sukhumvit road off the elevated highway, basically in the middle of nowhere. Nobody in their right mind would stay there unless they want to shack up with a gik. I don't recall it being a bad hotel, just a strange location.

 

They next day was of course oversell that is one of the times I was bumped to business class for free.

Edited September 12, 2018 by ChiangMaiLightning2143

[NoshowJones]

10 hours ago, stevenl said:

 

So you did not have a ticket, electronic or otherwise.

 

Did you get on the flight the day after? Any excuses or comments from the travel agent? Because it really looks like the TA is the one that left you at your hotel.

Yes I got the flight, thanks.

[sandyf]

On 9/12/2018 at 12:07 PM, possum1931 said:

I had been using the same travel agency in Bangkok for the last ten years, and saw no reason to change as I was happy with their service. But I think that will change next year.

There is a big difference between booking with an agent and direct with the airline. If there is a problem you cannot claim from the airline, they will refer you to the agent.

A couple of years ago I had BA cancel a flight and was referred to the agent, the agent denied it was a cancellation claiming it was a reschedule. The flight had been cancelled. I took the agent and BA to court and they settled out of court, I got full refund, consequential loss and compensation.

[mogandave]

I have been on a Northwest flight that cancelled, suddenly.

Got canceled on Northwest LAX-BKK two days in a row once.

First day was cancelled due to mechanical issues. Second day overbooked as everyone from the first day trying to get on second day.

Ended up going out the third day.

Didn’t really care as I was vacationing in SoCal on my way back to Thailand for work. I think they put me at the Marriott LAX.

[stevenl]

On 9/12/2018 at 11:07 PM, possum1931 said:

Yes I got the flight, thanks.

Am I right in assuming the TA didn't take responsibility? Will you use this TA again?

[NoshowJones]

1 hour ago, stevenl said:

Am I right in assuming the TA didn't take responsibility? Will you use this TA again?

I don't know Steven, the TA is in Bangkok, and I am in the UK until the end of the month, I have a good friend on Thaivisa who is going to help me when I get home, I am doing nothing till then.

Would you like me to name the TA?

[NoshowJones]

3 hours ago, sandyf said:

There is a big difference between booking with an agent and direct with the airline. If there is a problem you cannot claim from the airline, they will refer you to the agent.

A couple of years ago I had BA cancel a flight and was referred to the agent, the agent denied it was a cancellation claiming it was a reschedule. The flight had been cancelled. I took the agent and BA to court and they settled out of court, I got full refund, consequential loss and compensation.

That's a great help Sandy, thanks. Was it a court in Thailand you dealt with?

That could make all the difference, than if it was a court in your home country.

[mogandave]

If I had been getting good service and deeply discounted tickets for ten years from a travel agent, and I was delayed a day resulting in having to stay another night at a hotel at the agent’s expense, I don’t know that I’d quit trading with them.

[sandyf]

2 hours ago, possum1931 said:

That's a great help Sandy, thanks. Was it a court in Thailand you dealt with?

That could make all the difference, than if it was a court in your home country.

No it was the UK court, the agent was a UK registered company. I could only do it because I use an online postal service.

[sandyf]

2 hours ago, mogandave said:

If I had been getting good service and deeply discounted tickets for ten years from a travel agent, and I was delayed a day resulting in having to stay another night at a hotel at the agent’s expense, I don’t know that I’d quit trading with them.

There is certainly something in that and it would be a personal decision based on the circumstances.

In my case the cancellation was about 18 hours before departure with about 48 hours in UK before flying on to Canada, I had to pay for another flight to get me to UK with enough time to get to Sheffield and back to Heathrow.

I was refused a refund and faced significant loss, it was the argument from the agent that makes me reluctant to use one again.

[Aussieroaming]

On 9/9/2018 at 7:26 PM, fanjita said:

You should claim under Regulation EU261 as you're travelling to an EU member state on an airline based in an EU member state.

 

The only caveat is whether the delay / cancellation was outside the control of the airline, i.e. the weather is outside the control of the airline.

 

I have claimed from BA previously under EU261 as our LHR - BKK was cancelled and received 2 x EUR 600 and all of our expenses, i.e. hotel, food, toiletries and taxis.  

 

We also received GBP 200 on arrival at Swampy as our luggage went walkabout too.

Fanjita can you clarify whether you booked the flights that were cancelled through a travel agent. My experience in this circumstance is that when you approach the airline direct that they try to state it isnt their issue and you have to deal through your travel agent, hence why I always book flights direct with the airline. Your clarification would be appeeciated, thanks.

[KneeDeep]

17 hours ago, sandyf said:

There is a big difference between booking with an agent and direct with the airline. If there is a problem you cannot claim from the airline, they will refer you to the agent.

A couple of years ago I had BA cancel a flight and was referred to the agent, the agent denied it was a cancellation claiming it was a reschedule. The flight had been cancelled. I took the agent and BA to court and they settled out of court, I got full refund, consequential loss and compensation.

 

Not true. The airline has the responsibility to get you there or pay compensation according to EU261/2004. The travel agent has to inform you of changes, disburse refunds etc.

[KneeDeep]

3 hours ago, Aussieroaming said:

Fanjita can you clarify whether you booked the flights that were cancelled through a travel agent. My experience in this circumstance is that when you approach the airline direct that they try to state it isnt their issue and you have to deal through your travel agent, hence why I always book flights direct with the airline. Your clarification would be appeeciated, thanks.

 

Makes no difference if you purchase via an agent. EU261/2004 pertains to the airline, not the point of purchase.

[mogandave]

 
Makes no difference if you purchase via an agent. EU261/2004 pertains to the airline, not the point of purchase.

Assuming you actually booked on the flight.

[sandyf]

6 hours ago, KneeDeep said:

 

Not true. The airline has the responsibility to get you there or pay compensation according to EU261/2004. The travel agent has to inform you of changes, disburse refunds etc.

You are wrong, all approaches I made to the airline were refused on the basis the ticket had been purchased through an agent. Why on earth do you think I had to take it to court, last resort.

[Aussieroaming]

7 hours ago, KneeDeep said:

 

Makes no difference if you purchase via an agent. EU261/2004 pertains to the airline, not the point of purchase.

I had a return first class flight with an airline. When I got to the airport they had downgraded the flight and I flew business class on the return sector. When I called the airline for compensarion they referred me back to the agent and told me any claims had ro go through them. When I called the agent they said not their issue as the airline changed planes, so talk to them. End result, no refund or interest from either party, after which I ceased using the services of both airline and agent and now book online with the airline only. I wondered if flight cancellations were treated in the same manner if booking not direct to the airline.

[sandrabbit]

Last year I had 2 KLM flights canceled with less than 24hrs notice, UK to AMS then AMS BKK because of bad weather. I could not claim any compensation as it was beyond the airlines control and as I hadn't got to the airport the 1 extra nights accommodation was at my expense.

[robin33]

Yes. Then it's not the airlines fault

Last year I had 2 KLM flights canceled with less than 24hrs notice, UK to AMS then AMS BKK because of bad weather. I could not claim any compensation as it was beyond the airlines control and as I hadn't got to the airport the 1 extra nights accommodation was at my expense.

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