Beware of Air Asia.

[jphasia]

I am curious, how often do they weigh carry on stuff?
I was surprised to see 7km max for BOTH carry on and personal item, and was sweating the presence of the scales at the gate.
 
But nobody was getting weighed. .

Based on my experience, i would say rarely they are checking the carry on luggages weight expect for the passengers showing up at the gate with unreasonable big bags.

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[geriatrickid]

The complaints of infrequent flyers who  select  cheap airfares but expect premium carrier service.

 

18 hours ago, millymoopoo said:

Couldn't agree more, Airasia is sh;t. Flew Perth to Chiang mai via KUL and Don Muang, had connecting Nok air flight to CNX from there. KUL to Don Muang flight was delayed 4 hours, they sent SMS to me 1 hour before flight was due to leave, as I had 4.5 hours between in and out flights at Don Muang, 1/2 hour to clear immigration, collect bags and check in was not going to work. When I went to see rep at KUL customer service to get something else organised I was basically told 'tough titties' from rude woman. Lost my Nok air flight, had to pay for another.

And I was a premium flatbad customer...! If I'm treated like that I pity their cattle class flyers.

 

The whole premise of your rant is that the delay in the FD arrival  resulted in  a misconnect to the DD flight.  The misconnect is your problem and not the airline's. Your treatment would have been the same  on other airlines as well. An airline is NEVER ever responsible for a misconnect when there are two different tickets issued. The airline would have been responsible had the PNR been the same, had it been a code share or had it been a designated connecting flight. Everyone who flies regularly knows this. The only time an airline will accommodate outside the fare rules is when the pax has status, i.e. is a frequent flyer, or is not paying a discount airfare. 

 

Read the rules of the ticket before complaining. Better yet, if you want the full fare  benefits, pay the full fare.

 

[canthai55]

Fly with a quality airline.

Once EVA air head stewardess approached me upon departing Vancouver. Said headwinds were stronger than forecast, so the arrival may be late.

Upon landing she came herself, escorted me off the jetway, where a golf cart was waiting. Wisked me to the departure gate and I arrived in time to board the connecting EVA flight to BKK.

Now they have TPE CNX direct flights this is now a non issue.

Sure they cost more. You get what you pay for.

15 years, never a missed connection, always EVA.

[jphasia]

The complaints of infrequent flyers who  select  cheap airfares but expect premium carrier service.
 
 
The whole premise of your rant is that the delay in the FD arrival  resulted in  a misconnect to the DD flight.  The misconnect is your problem and not the airline's. Your treatment would have been the same  on other airlines as well. An airline is NEVER ever responsible for a misconnect when there are two different tickets issued. The airline would have been responsible had the PNR been the same, had it been a code share or had it been a designated connecting flight. Everyone who flies regularly knows this. The only time an airline will accommodate outside the fare rules is when the pax has status, i.e. is a frequent flyer, or is not paying a discount airfare. 
 
Read the rules of the ticket before complaining. Better yet, if you want the full fare  benefits, pay the full fare.
 

"The complaints of infrequent flyers who  select  cheap airfares but expect premium carrier service"

Being a frequent flyers, I believe this is the problem.
I was checking-in on a Bangkok Airways flight 2 weeks ago in Phuket and there was a passenger next to me very upset with the check in staff because he had more than 10kg extra and they asked him to pay for the extra. Later on, he explained me that in his own country, the check in baggages allowance are 30kg but Bangkok airways was only 20kg...I showed him that it was clearly indicate in the ticket policy so I couldn't understand his point by insulting the Bangkok Airways staff.


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[tigerbeer]

I fly AA a lot and hardly have delays from them. Straight to the point no frills airline, good food and service. My brother in law however travels using Bkk airways a lot and they have a lot of delays. a lot more upgrades you can purchase with AA including insurance for lost baggage and delayed flight.  Best budget airline no doubt. 

[luther]

OP here.  Just to be clear.  This was not a delay.  Air Asia completely changed their scheduled flight from 11:30 AM to 5:30 PM.  I have no idea when they did this, no way back machine, but I doubt it was a few days ago.  The thing I'm "whining" about is not giving the passenger a heads up.  It seems like such a change would trigger computerized notifications/emails. 
 

[dpspike]

No concept of customer rights or customer service in Thailand. But to be fair, the staff for the airlines in the USA are pretty rude and inconsiderate also. And don't even get me started about those TSA jerkwads. LAX is the worst.

[moontang]

One word:. Vietjet...

[moontang]

3 hours ago, dpspike said:

No concept of customer rights or customer service in Thailand. But to be fair, the staff for the airlines in the USA are pretty rude and inconsiderate also. And don't even get me started about those TSA jerkwads. LAX is the worst.

ORD is pretty damn bad, too.  

[englishfl]

Nonsense

 AirAsia  have always been a low cost carrier and for that I am grateful. Cheap flights. Limitations? Of course and forget the stories about luggage - if you dont read the terms dont complain. If you book connecting flights with different airlines and there is a delay causing you to miss a flight then you will have to get another ticket.  First class airline or budget it's the same. That's why you take insurance. 

[Poopyface]

On 1/30/2019 at 1:58 PM, dpspike said:

No concept of customer rights or customer service in Thailand. But to be fair, the staff for the airlines in the USA are pretty rude and inconsiderate also...

...LAX is the worst.

Sounds like you have never flown out of Vegas lol.

 

USA airlines have zero concept of customer service. I couldn't believe the difference when I started flying in Europe.

 

The only upside to USA flights is the 24 hour free cancellation rule.

[lkn]

On 1/30/2019 at 1:46 PM, luther said:

OP here.  Just to be clear.  This was not a delay.  Air Asia completely changed their scheduled flight from 11:30 AM to 5:30 PM.  I have no idea when they did this, no way back machine, but I doubt it was a few days ago.  The thing I'm "whining" about is not giving the passenger a heads up.  It seems like such a change would trigger computerized notifications/emails. 

Happened to me as well, and I think another poster in this thread, but unlike you, we *were* notified.

 

For me, the notification came 5 weeks before departure, but strangely only by SMS, despite the SMS saying “Please check your email for more info.”.

 

As my flight was effectively a 5-6 hours delay, I asked to be moved to a different flight, including my travel companions (we were more than a dozen, and we had already selected seats).

 

They moved all of us to another flight and kept the seating arrangement.

 

I’ve flown with AirAsia more times than I can count, and I quite like the airline.

 

Very easy to buy tickets, check in online, and never had an issue with their customer service.

 

My GF did prefer Nok Air, not sure why, but that changed recently when she showed up 39 minutes before departure at the check in counter, and they refused to check her in, as you must check in 40 minutes before departure.

[Lacessit]

I only book Air Asia for the short haul between Bangkok and Chiang Mai. I used to do the long haul from Chiang Mai to Melbourne. That ended for three reasons - the layover in KL is now far too long, availability of flat bed seating and price even booking six months ahead is poor, and they charged me twice  on a flight change. Their food is crap, no alcohol on board. Jetstar Bangkok to Melbourne is a much better option now.

[Reigntax]

I been on over 80 Air Asia flights in the last 12 months. Besides one 2 hour delay in Ubon Rathuthani due to a maintenance issue on the inbound flight, I could count on one hand the number of flights delayed by any more than 30 minutes and less at the arrival destination.

 

Their scheduling has plenty of time built in to make up time. There app for booking is great as is their premium service for a budget airline.

[luther]

Leaving Chiang Mai heading for Krabi, I was arriving at 9:00 instead of the original 2:30.  Instead of returning at 2:30, I was returning at 10:00 at night.  That's an enormous change requiring a whole different plan re hotels, taxis, and meeting up with friends flying in from out of country.  I received notification of this less than 5 days before the flight.  That's why I started this thread.

[BritManToo]

On 2/5/2019 at 11:29 PM, Reigntax said:

I been on over 80 Air Asia flights in the last 12 months. Besides one 2 hour delay in Ubon Rathuthani due to a maintenance issue on the inbound flight, I could count on one hand the number of flights delayed by any more than 30 minutes and less at the arrival destination.

 

Their scheduling has plenty of time built in to make up time. There app for booking is great as is their premium service for a budget airline.

I use them all the time and have never had a problem either.