The 'support desk' used to be (via email) a way to appeal over-zealous suspensions and the like.

 

Sad to say, this is no longer the case.☹️

 

I was suspended five days ago and appealed to 'forum support' via email.  My emails were ignored☹️.

Ditto. I was treated unfairly by one of the moderators and wrote to the support desk about it. Never heard back.

 

Years ago I was a forum moderator for a few years, an active politically oriented forum, so lots of passion. I learned that the primary job was to police for improper posts, then to simply facilitate the forum operating as well as possible, being helpful above all else. The moderator I have had a problem with seems to only be interested in exercising his authority, threatening to suspend right away -- I imagine that will happen now. The mod clearly has thin skin. I've seen other posts about this particular mod -- and actually refusing to be helpful because he didn't appreciate my attitude in complaining about unfair treatment. Sad.

So has anyone heard back after sending an email to 'support' for anything other than a software problem?

 

Genuine question, for which I fully expect to either receive another 'holiday' or be banned.

The following is the description of this forum:

 

Quote

Forum support desk
If you have technical problems or general questions how to use the forum, please post here or email us at support[at]thaivisa.com

 

That said, this is not the place to complain about moderation, you can contact support[at]thaivisa.com with your complaints.

 

//Closed//