Uncontrollable scrolling, Windows 10 laptop

[LawrenceN]

I'm using a Windows 10 laptop to watch TV. It's attached to my TV with an HDMI cable. Got a wireless mouse so I can sit in my easy chair across the room. Pretty boring, plain vanilla setup. I have been using it this way for about three months. 

 

Recently, in YouTube and other websites, it started to scroll down uncontrollably. I can't scroll back up fast enough to actually watch the video at the top of the screen. 

 

I have tried uninstalling the pointer (mouse) drivers, both for the built-in mouse in the pad below the keyboard, and the wireless mouse driver. That doesn't help. It happens with all three browsers that I have installed. 

 

Anybody know what's going on with this? 

[Eindhoven]

https://www.cnet.com/forums/discussions/uncontrollable-scrolling-on-windows-10/

[RichCor]

Try isolating what you can for diagnostics:

Is the wireless mouse run from a USB Wireless Dongle, what happens when you unplug it?

 

Have you replaced the batteries on the mouse?

 

[LawrenceN]

16 hours ago, Eindhoven said:

https://www.cnet.com/forums/discussions/uncontrollable-scrolling-on-windows-10/

Some good stuff there. I'm out and about, but will try them when I get home. 

[LawrenceN]

On 9/3/2020 at 9:43 PM, Eindhoven said:

https://www.cnet.com/forums/discussions/uncontrollable-scrolling-on-windows-10/

Thanks. You definitely pointed me in the right direction. 

 

One of the tips on that page was to unplug the USB dongle for the mouse. That seemed to work, but only briefly. 

 

Another tip was to sign out and back in. This one works like a charm. I have no idea why, but I'm done.