Fine dining restaurant hits back with nasty comments after diners leave bad reviews

[webfact]

Picture: Sanook

 

Admin for a fine dining restaurant in Thailand hit back at people who left poor  but seemingly factual reviews.

 

Grab shots of complaints on Twitter were commented upon on Instagram. 

 

Since a furor blew up both accounts have been deleted.

 

One customer complained about the quantity of lobster served, poorly cooked pasta and sauce that didn't match the dish.

 

They were told to go to a buffet or make it themselves if they were so concerned about quantity.

 

The insults were shot back in reasonably correct English. 

 

Another who complained about the lack of truffle scrapings and portion size was told to eat the pictures in the menu. A complaint about dry meat was because the customer took 10 minutes to photo it.

 

Another complained about the hard rice in the risotto - they were told to keep their money for the dentist in future.

 

The tirade - widely criticised on social media, said Sanook - was rounded off by this statement from the restaurant:

 

"Currently under attack from uneducated wannabe foodie".

 

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[petermik]

Nowt like shooting yourself in the foot is there?

[Gsxrnz]

Apparently Basil Fawlty is alive and well, and running a restaurant in Thailand. 

 

I just had a great idea - start a Thai TV series about a hotel managed by a sociopathic introverted extrovert with a tendency to cock things up horribly, but then I realised that as this is SOP in many LOS hotels, probably not a money maker.

 

On a side-note, I'd love to see Fawlty Towers dubbed over in Thai, now that would be freaking hysterical.

[Misterwhisper]

Hell hath no wrath but a self-absorbed chef scorned.

[PoorSucker]

I googled the comment from the restaurant to find it.

[Gottfrid]

Nice way of running the business to the ground. If Covid-19 will not bankrupt you, the attitude will do the job.

[richard_smith237]

Some of those replies are genius !!!... 

 

The customer isn’t always right.

 

Whenever I check TripAdvisor reviews I have to ignore have the comments written by some halfwit complaining the sand is too sandy at Koh Samet, or the Burger was too tall etc, choc-chip cookies too chocolatey etc !

 

 

 

If the the vast majority of reviews received by the restaurant are positive then this could be a case of ’no publicity is bad publicity’....  

 

But... TripAdvisor reviews always need to be read with a critical eye, many are fake. 

 

This video shows how a Guy make ‘his garden shed’ (a fake restaurant) a #1 restaurant !!...  

 

https://www.youtube.com/watch?v=bqPARIKHbN8

 

 

Edited September 30, 2021 by richard_smith237

[trainman34014]

Vote with your feet....right past this Arrogant <deleted> place !     We know Thai's can't take criticism but if it's a Farang then he has been here too long, accepts low Thai standards and has caught the Allergy 'Not My Fault'.

[PoorSucker]

3 minutes ago, richard_smith237 said:

If the the vast majority of reviews received by the restaurant are positive then this could be a case of ’no publicity is bad publicity’....  

Checked the reviews on Google maps.

Mostly 5 star older comments. 

Now downvoted to a two star restaurant in the last day.

[bbko]

1 hour ago, petermik said:

Nowt like shooting yourself in the foot is there?

Since all the backlash the restaurant issued this apology, I say too late, the damage is done.

 

“We sincerely apologize for our rude comments and bad attitudes. We have realized our mistakes and will work hard to improve our food services, attitude, [and] behavior,” 

[DuiDui48]

2 hours ago, bbko said:

Since all the backlash the restaurant issued this apology, I say too late, the damage is done.

 

“We sincerely apologize for our rude comments and bad attitudes. We have realized our mistakes and will work hard to improve our food services, attitude, [and] behavior,” 

Quote

improve our food services, attitude, [and] behavior,” ..should run like a red transparent thread through every Restaurant..to learn "attitude",well i think you either have it in you or not.

 

Edited September 30, 2021 by DuiDui48

[bluemoon58]

And the the restaurant is called...??? 

[spidermike007]

Nothing like an unrepentant chef or owner, to scare away future clientele. I own a business, and I know what good customer service looks like. Heaping scorn upon unsatisfied customers is never a smart thing to do. Improving your performance and quality, is what real men do.

 

I recently ate at a French restaurant on the north end of Koh Phangan. Had a similar experience. The wine was terrible. And when we tried to return a bad bottle, the owner argued that it needed a little more time to breathe, and that the wine tasted fine to him. When I posted negative reviews on FB and Trip Advisor, he replied with equally snarky remarks about uneducated Americans not knowing anything about wine. What can one say? A flaming idiot is just that. 

 

Wish we could call out these restaurants by name. Cowardly libel laws created by men who are bought and paid for seems to prevent such an action. 

Edited September 30, 2021 by spidermike007

[hotchilli]

5 hours ago, webfact said:

Currently under attack from uneducated wannabe foodie".

They might just regret that.

[Misab]

And the name of the restaurant we should not visit?

[NanLaew]

27 minutes ago, Misab said:

And the name of the restaurant we should not visit?

https://coconuts.co/bangkok/news/bundleofnojoy-bangkok-restaurant-sorry-for-calling-reviewers-uneducated-wannabe-foodies/

[HappyExpat57]

<sarcasm>

 

Well the restaurant's responses certainly persuade me to give them a try!

 

</sarcasm>

SMH . . . 

[Bassosa]

I recently reviewed a clinic who had botched a small medical procedure and had refused to take responsibility afterwards.

Their response:

 

- It was my fault that the procedure failed (I went to proper hospital later and they fixed it for me)

- I shouldn't be complaining because they had organized transport for me (Blatant lie - I drove myself)

- Personal medical information was divulged in their response to my review

- "A foreigner should be careful defaming a Thai business" 

 

Sometimes generalizations are true. Thais CANNOT handle criticism.

 

 

 

 

[Tom89]

5 hours ago, PoorSucker said:

I googled the comment from the restaurant to find it.

and.............?

 

[khunkarl]

These people just can't handle criticism on any level...

[Orinoco]

48 minutes ago, khunkarl said:

These people just can't handle criticism on any level...

It takes years for children to grow up in Thailand

most never do.

[dinsdale]

8 hours ago, webfact said:

Another complained about the hard rice in the risotto

Why for god sake have risotto on the menu. Ah! For the hi-so's. Silly me. I'll settle for one of the best rice in the world. Jasmine. Laap phet sticky rice thanks. Do very much like basmati rice though but that's best with Indian food.

[Darksidedude]

the customer is always right   no  thais think otherwise ha ha 

[MrJ2U]

9 hours ago, Gsxrnz said:

Apparently Basil Fawlty is alive and well, and running a restaurant in Thailand. 

Classic!

 

What a great show that was, hilarious!

[Bluespunk]

11 hours ago, webfact said:

The tirade - widely criticised on social media, said Sanook - was rounded off by this statement from the restaurant:

 

"Currently under attack from uneducated wannabe foodie".

Business wise that is suicide, but very, very funny. Kudos. 

[BangkokReady]

5 hours ago, spidermike007 said:

I own a business

What line of business are you in?

[BangkokReady]

3 hours ago, khunkarl said:

These people just can't handle criticism on any level...

It's kind of a cultural thing.  I bet the complainers would act the same if someone criticised their work.

[djayz]

I've never been to this restaurant nor do I know the dissatisfied customer, but there are a lot of sites springing up on the net almost daily offering this, that and the other. Some are good, but I think a lot of people using these sites, especially the younger ones, feel like they are entitled to comment on every little aspect of their lives, evey experience, every cup of coffee, every disappointment in their boring day. I believe only a very small fraction of what I read on those sites as I don't know the posters from Jack The Ripper. 

 

We should all be slower to complain, appreciate the fact that we have something to eat and get on with our lives. All this nonsense of spoilt brats making a fuss about nothing. If the restaurant really is lousy, then it won't be in business for long - online comments or not. Poorly run businesses failed even in the pre-internet era. 

 

Grow up,  enjoy your day out and get a life! 

[Tropposurfer]

I say get The Ramsay in for an appraisal of the cuisine! 

[GrandPapillon]

7 hours ago, spidermike007 said:

the owner argued that it needed a little more time to breathe, and that the wine tasted fine to him. When I posted negative reviews on FB and Trip Advisor, he replied with equally snarky remarks about uneducated Americans not knowing anything about wine. What can one say? A flaming idiot is just that. 

 

he was probably right though ????

 

but calling out customers, no matter how stupid, or Americans ???? they are, is really uncalled for a restaurant business

 

just swallow the cr*p you get from customers, that comes with the job, and the costs you put up with in the final bill

Edited September 30, 2021 by GrandPapillon