Kasikornbank changes to K-Cyber online banking service in December

[billd766]

On 12/20/2021 at 6:59 PM, billd766 said:

I have just paid 4 bills with online banking through my pc and other than getting an OTP for each transaction it was not much different than before.

I have just done a money transfer to a different bank. It worked but the OTP took about 3 or 4 minutes.

[Yorkie]

4 hours ago, scubascuba3 said:

just don't give them login details when they call

I'm too long in the tooth to do that!

 

Their latest email response:

 

"Referring to your matter please be inform that currently to confirm the transaction on K BIZ we have provide the 2 options which is to receive the SMS OTP and scan the QR code on K PLUS which is our online banking service application and then you will be able to process the transaction like check for the card details or changing the limit by yourself directly."

 

This, I'm afraid, is beyond me. I have only been offered one option which requires registering with K-Biz via handphone applications.

 

 

[scubascuba3]

3 minutes ago, Yorkie said:

I'm too long in the tooth to do that!

 

Their latest email response:

 

"Referring to your matter please be inform that currently to confirm the transaction on K BIZ we have provide the 2 options which is to receive the SMS OTP and scan the QR code on K PLUS which is our online banking service application and then you will be able to process the transaction like check for the card details or changing the limit by yourself directly."

 

This, I'm afraid, is beyond me. I have only been offered one option which requires registering with K-Biz via handphone applications.

 

 

to get the K Plus app set up you need a smartphone and need to go to a branch. If that's not possible the OTP code they send you via sms might work ok although the email suggests you need the app so it's a case of trial and error

[Yorkie]

5 minutes ago, scubascuba3 said:

to get the K Plus app set up you need a smartphone and need to go to a branch. If that's not possible the OTP code they send you via sms might work ok although the email suggests you need the app so it's a case of trial and error

I have been using my PC for internet banking with Kasikorn Bank now for 17 years. I'm afraid I am now not sufficiently dexterous to efficiently use the tiny screen of a handphone for banking transactions. I could, of course, plug my desktop keyboard into my handphone but that would become a pain in the <deleted>.

 

Why would I need to go to a branch? The employees at my local branches are not the most educated folks in this country.

[Yorkie]

Just now, Yorkie said:

 

Why would I need to go to a branch? The employees at my local branches are not the most educated folks in this country.

To clarify, I went to my local Kasikorn sub branch a few years ago and asked for internet banking for our joint fixed deposit account. They said "not possible". I emailed head office and they stated that it was possible. I took the printed email response to the main branch in town and they also said "it's not possible" until they checked the email and then said "maybe they've changed it?"

 

I'm still at a loss to who "they" are.

[scubascuba3]

14 minutes ago, Yorkie said:

Why would I need to go to a branch? The employees at my local branches are not the most educated folks in this country.

Usually to get the app set up on the phone a branch needs to do the initial set up, maybe due to security

Edited December 22, 2021 by scubascuba3

[Yorkie]

20 minutes ago, scubascuba3 said:

Usually to get the app set up on the phone a branch needs to do the initial set up, maybe due to security

There has been no mention in any of my email responses to the effect that I should contact the local branch to set up the app.

[scubascuba3]

Just now, Yorkie said:

There has been no mention in any of my email responses to the effect that I should contact the local branch to set up the app.

ok then if you want can try and see

[billd766]

1 hour ago, Yorkie said:

To clarify, I went to my local Kasikorn sub branch a few years ago and asked for internet banking for our joint fixed deposit account. They said "not possible". I emailed head office and they stated that it was possible. I took the printed email response to the main branch in town and they also said "it's not possible" until they checked the email and then said "maybe they've changed it?"

 

I'm still at a loss to who "they" are.

I had a similar problem a few years ago when I wanted to transfer money to the UK. Like you I was in the local branch and they said it cannot be done.

 

I rang the call centre and explained what I needed and handed my mobile to the lady staffer. Next thing we were at the cashier who called the centre on her phone and followed the instructions given. Another lady sat beside her taking notes and a supervisor was watching what was going on.

 

The only holdup was when I wanted them to take it directly from my account and they wouldn't, so I went to the ATM, drew out the cash and paid the bill.

 

This of course was along while ago when you could actually speak to humans at the call centres.

 

[Yorkie]

Today I received a telephone call from Head Office. She advised me to login on my handphone so I got my wife to do it. The first thing we were told is that we need to disable the wi-fi on the phone [OK was the only option]. We disabled wi-fi on the phone and was presented with "internet not available". [Again OK was the only option].

 

I've just spent almost an hour on the computer attempting to check that my Isle of Man bank had my correct email address so I cannot blame only the Thais. (I still don't know)

Edited December 23, 2021 by Yorkie
Typo

[trevoromgh]

If you disable wi-fi then you need to turn on your mobile data to be able to connect to the internet. Presume you did that?

 

[Yorkie]

1 hour ago, trevoromgh said:

If you disable wi-fi then you need to turn on your mobile data to be able to connect to the internet. Presume you did that?

 

 

I don't have "mobile data". Never had a need for it.

[trevoromgh]

1 hour ago, Yorkie said:

 

I don't have "mobile data". Never had a need for it.

Then you will not be able to follow their instructions as without wi-fi or mobile data connection there is no internet access.

 

[Yorkie]

10 hours ago, trevoromgh said:

Then you will not be able to follow their instructions as without wi-fi or mobile data connection there is no internet access.

 

My wife has data connection so she will attempt to do it. I only use my handphone as a phone.

[Yorkie]

I sent this email to Kasikorn yesterday:

 

"I really don't understand what is going on. I am able to conduct 90% of my banking transactions currently using my home PCs and my home wi-fi. Up until this last week (and for the last 17 years) I have been able to conduct 100% of my banking transactions using my home PCs and my home wi-fi.

However, I cannot now view details of my "shopping card" nor amend the limit without registering with K-Biz and to do that I am told I cannot use my home wi-fi because it is "not secure".

I can transfer hundreds of thousands of Baht to numerous bank accounts using my PCs and home wi-fi but I cannot change the limit of my shopping card?

Please don't tell me that you cannot respond by email because it is not secure. The information that I require should be available to all your customers. I cannot see how it would compromise my security.

Please help me out here.

Regards"

 

The response today was:

 

"Referring to your email in this case currently the K Online Debit Card service is under the updating process and the service will be available soon. If there is any other update the bank will announce the information for the customers once again. We truly apologize for the inconvenience caused."

 

Doh!
 

[phetphet]

I tried registering for K Plus the other day on my iPhone. Could not manage it. Instead I had to go to a KBank ATM and stand there with my phone in my hand and register via ATM. Phone needed for OTP.

 

I have also noticed that my K-Web internet shopping card has disappeared and is no longer working.