seajae Posted June 28, 2022 Author Share Posted June 28, 2022 15 hours ago, TravelerEastWest said: Sounds like you were in a hurry. Whenever there is something confusing with our DHL exports and imports I simply ask them to research and get back to me and 95% of the time all is well. The remaining 5% of the time does need patience... As for DHL being responsible from a business point of view - yes, but not legally - if there is a mistake the exporter and importer are responsible. I strongly doubt that DHL was trying to cheat you - maybe they made a mistake or there was a communication problem... Mistakes happen... Had to be done within a couple of weeks as the phyto certificate would need to be replaced( a 4 hour round trip) if we waited too long as they expire Link to comment Share on other sites More sharing options...
TravelerEastWest Posted June 28, 2022 Share Posted June 28, 2022 3 hours ago, seajae said: Had to be done within a couple of weeks as the phyto certificate would need to be replaced( a 4 hour round trip) if we waited too long as they expire I understand completely but from my experience DHL 95% of the time fixes everything quickly at the staff or manager level and says they are sorry... rarely I ask a manager to get involved - never had to contact the CEO or an outside agency. Hmm, actually once the local team didn't know the details about another countries special import rules so I contacted DHL directly in the country that the shipment was going to. they signed me up for a special import program and all was well. I had to explain the program to DHL Thailand but then all was well for ten years. Link to comment Share on other sites More sharing options...
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