billd766 Posted August 13, 2022 Share Posted August 13, 2022 I use a 3BB fibre package 1000Mbps download and 100Mbps upload. I use Opera (+vpn) as my browser. My download speed seems to be very slow so I rang the 3BB call centre on Thursday evening and reported it and by 10:30am Friday morning the local 3BB team were knocking on my door. They hooked up their laptop to my router and the download speed was as it should be. We tested my lan cable and their laptop, OK. We hooked their lan cable to my pc and, fail. It was worse with the vpn on but that I can understand and accept. We tried all the combinations once again on my pc using Chrome as the browser, and got the same results. We were both using Windows 10, mine was the Home edition. The techie suggested that I take my pc back to the shop and wrote a short note in Thai with his name and mobile number to give to the shop. My Windows 10 is a legal copy installed when I bought the pc a couple of years ago. However when I try to update Windows the message reads "Your device is missing important security and quality fixes" and it will not update. Error code (0x80070422) I copied that it it tells me to update the windows 10/11 drivers. Would I be OK in doing that or should I splash out and get Windows 11 Pro? Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 If your W10 is totally kosher, then you can upgrade to W11 FREE OF CHARGE, using your Microsoft Account as the 'serial number'. 1 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 21 minutes ago, KannikaP said: If your W10 is totally kosher, then you can upgrade to W11 FREE OF CHARGE, using your Microsoft Account as the 'serial number'. Before doing that check this out; Download PC Health Check to Test Your PC for Windows 11 (windowsreport.com) 1 Link to comment Share on other sites More sharing options...
Popular Post DezLez Posted August 13, 2022 Popular Post Share Posted August 13, 2022 (edited) 1 hour ago, billd766 said: Error code (0x80070422) Have you tried running the "Troubleshoot for Windows update in Windows 10 settings? Also try this link if troubleshoot does not work or just google the error code if all else fails; https://www.bing.com/ck/a?!&&p=0df8926228cf9e48JmltdHM9MTY2MDM3ODcxNyZpZ3VpZD0wOTQ4YzBjNS0zMjViLTQ2ZTUtOTc4Ni1lYjdiNzA0MzY2NzgmaW5zaWQ9NTI1MA&ptn=3&hsh=3&fclid=87fbdf68-1ae0-11ed-a2dc-8286d5afb3cd&u=a1aHR0cHM6Ly93d3cubWFrZXVzZW9mLmNvbS90YWcvZml4LXdpbmRvd3MtdXBkYXRlLWVycm9yLTB4ODAwNzA0MjIv&ntb=1 Edited August 13, 2022 by DezLez Link added 2 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 47 minutes ago, DezLez said: Before doing that check this out; Download PC Health Check to Test Your PC for Windows 11 (windowsreport.com) W11 can be installed on ANY PC. There are many sites telling you how to do it. Allowed by Microsoft. 1 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 https://www.theverge.com/22715331/how-to-install-windows-11-unsupported-cpu-intel-amd-registry-regedit 1 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 51 minutes ago, DezLez said: Before doing that check this out; Download PC Health Check to Test Your PC for Windows 11 (windowsreport.com) https://www.theverge.com/22715331/how-to-install-windows-11-unsupported-cpu-intel-amd-registry-regedit 1 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 1 minute ago, KannikaP said: W11 can be installed on ANY PC. There are many sites telling you how to do it. Allowed by Microsoft. And if he bypasses the WIN11 requirements by downloading doctored/illegal versions he will be no better off than he is at present! He has a legal WIN10. I suggest he solve that first or if not check and then see if the link says his system is ok! https://www.bing.com/ck/a?!&&p=5bdca1fa0eaf96fcJmltdHM9MTY2MDM3ODcxNyZpZ3VpZD0wOTQ4YzBjNS0zMjViLTQ2ZTUtOTc4Ni1lYjdiNzA0MzY2NzgmaW5zaWQ9NTQzOA&ptn=3&hsh=3&fclid=87fafcd5-1ae0-11ed-ad43-4a772fa9784d&u=a1aHR0cHM6Ly93d3cucGFydGl0aW9ud2l6YXJkLmNvbS9wYXJ0aXRpb25tYWdpYy93aW5kb3dzLTEwLXVwZGF0ZS1lcnJvci0weDgwMDcwNDIyLmh0bWw&ntb=1 1 1 Link to comment Share on other sites More sharing options...
Photoguy21 Posted August 13, 2022 Share Posted August 13, 2022 Do you get any messages on the computer and if so what do they say? 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 2 minutes ago, DezLez said: And if he bypasses the WIN11 requirements by downloading doctored/illegal versions he will be no better off than he is at present! He has a legal WIN10. I suggest he solve that first or if not check and then see if the link says his system is ok! https://www.bing.com/ck/a?!&&p=5bdca1fa0eaf96fcJmltdHM9MTY2MDM3ODcxNyZpZ3VpZD0wOTQ4YzBjNS0zMjViLTQ2ZTUtOTc4Ni1lYjdiNzA0MzY2NzgmaW5zaWQ9NTQzOA&ptn=3&hsh=3&fclid=87fafcd5-1ae0-11ed-ad43-4a772fa9784d&u=a1aHR0cHM6Ly93d3cucGFydGl0aW9ud2l6YXJkLmNvbS9wYXJ0aXRpb25tYWdpYy93aW5kb3dzLTEwLXVwZGF0ZS1lcnJvci0weDgwMDcwNDIyLmh0bWw&ntb=1 OK, but I have 2 PCs which do not meet MS requirements on which I did the reg edit and both work and upgrade perfectly 1 1 Link to comment Share on other sites More sharing options...
MJCM Posted August 13, 2022 Share Posted August 13, 2022 18 minutes ago, KannikaP said: OK, but I have 2 PCs which do not meet MS requirements on which I did the reg edit and both work and upgrade perfectly Until M$ comes with an update and your PC stops working. But that day may never come but make sure you have a backup plan just in case it does. 1 1 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 26 minutes ago, Photoguy21 said: Do you get any messages on the computer and if so what do they say? He has already posted that he gets "Error code (0x80070422)"! 1 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 6 minutes ago, MJCM said: Until M$ comes with an update and your PC stops working. But that day may never come but make sure you have a backup plan just in case it does. He will get security updates but unlikely to get any major system updates without doing a re-install. Been there and tried it! 2 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 31 minutes ago, Photoguy21 said: Do you get any messages on the computer and if so what do they say? Yes; They say "read the previous posts before asking pointless questions"! ???? 1 1 1 Link to comment Share on other sites More sharing options...
MJCM Posted August 13, 2022 Share Posted August 13, 2022 Try to follow this https://support.microsoft.com/en-us/windows/windows-update-troubleshooter-19bc41ca-ad72-ae67-af3c-89ce169755dd Quote If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem. Select Start > Settings > Update & Security > Troubleshoot > Additional troubleshooters. Next, under Get up and running, select Windows Update > Run the troubleshooter. When the troubleshooter is finished running, it's a good idea to restart your device. 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 36 minutes ago, DezLez said: He will get security updates but unlikely to get any major system updates without doing a re-install. Been there and tried it! I have done all major updates no problem. If my Windows is registered to my Microsoft account, then all works as it should. 1 Link to comment Share on other sites More sharing options...
Lacessit Posted August 13, 2022 Share Posted August 13, 2022 Do you really need Windows in any form? I have been downloading with MX Linux for years, never a problem. 3 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 39 minutes ago, KannikaP said: I have done all major updates no problem. If my Windows is registered to my Microsoft account, then all works as it should. DezLez seems to laugh at everything I suggest, or tell I have had success with. 1 1 Link to comment Share on other sites More sharing options...
DezLez Posted August 13, 2022 Share Posted August 13, 2022 18 minutes ago, KannikaP said: DezLez seems to laugh at everything I suggest, or tell I have had success with. Not true! You have made 7 posts so far on this subject; I ignored the first and of the remainder I have "laughed" at 3 (including your last pointless post which I am responding to) indicated that 2 posts were "sad" as I believe them to be misleading and confused over one for making no sense! ???? 1 Link to comment Share on other sites More sharing options...
KannikaP Posted August 13, 2022 Share Posted August 13, 2022 (edited) 38 minutes ago, DezLez said: Not true! You have made 7 posts so far on this subject; I ignored the first and of the remainder I have "laughed" at 3 (including your last pointless post which I am responding to) indicated that 2 posts were "sad" as I believe them to be misleading and confused over one for making no sense! ???? OK, you are the expert on Windows. See you didn't laugh at Lacessit who suggested Linux. Edited August 13, 2022 by KannikaP 1 1 Link to comment Share on other sites More sharing options...
Popular Post Roger That Posted August 13, 2022 Popular Post Share Posted August 13, 2022 If the laptop is pretty old it could have a 100Mbps ethernet port maybe? Check the link speed in network properties. 4 1 Link to comment Share on other sites More sharing options...
MJCM Posted August 13, 2022 Share Posted August 13, 2022 9 minutes ago, KannikaP said: OK, you are the expert on Windows. See you didn't laugh at Lassesit who suggested Linux. There is always one ???? Same in the Apple Forum, why not buy an Android 1 1 Link to comment Share on other sites More sharing options...
billd766 Posted August 13, 2022 Author Share Posted August 13, 2022 17 minutes ago, Roger That said: If the laptop is pretty old it could have a 100Mbps ethernet port maybe? Check the link speed in network properties. It isn't an old laptop, but a 2/3year old Acer All In One desktop. That could be the problem. Is this what you are talking about? Sadly for some reason I cannot do a copy/paste from the page, nor can I even print the page. Name Ethernet 10 Description Realtek PCle GbE family Controller #7 Physical Address (MAC) 98:ee:cb:b8:f6:64 Status Operational Maximum transmission 1492 unit Link speed (Receive/ 100/100 Mbps Transmit) It looks as though after doing a Google search this may need upgrading to a 10/100/1000 Mbps module. The search also threw up this but I think it would come between the 3BB router and the desktop itself. https://www.lazada.co.th/products/fiber-ethernet-media-convertersingle-mode-10100base-tx-to-100base-fx-rj45-to-sc-fiber-transceiver-up-to-25km1-pair-i3921509895-s15088607168.html?exlaz=d_1:mm_150050845_51350205_2010350205::12:17724336665!!!!!c!!15088607168!550678207&gclid=Cj0KCQjwl92XBhC7ARIsAHLl9anB08F7VbinPebTLZRPkM3t-Z9l5u-J3ktjaw1gJds40jGHTfz0X3waAlpHEALw_wcB Link to comment Share on other sites More sharing options...
Popular Post Roger That Posted August 13, 2022 Popular Post Share Posted August 13, 2022 Looks like that's the issue then! You could google the model number of your device to ensure it is indeed the port, there's a slim chance it could be the cable (worth swapping if you have a spare one to test with). The easiest way to solve it would be to buy a USB gigabit ethernet adapter, Lazada, Shopee will have loads and they'll be inexpensive. Good luck! 2 1 Link to comment Share on other sites More sharing options...
Roger That Posted August 13, 2022 Share Posted August 13, 2022 In fact, I just noticed that it is listed as Realtek PCle GbE family Controller - GbE means Gigabit Ethernet so it should be capable of 1000Mbps. Is it connected directly to the router or is something else in between? Link to comment Share on other sites More sharing options...
billd766 Posted August 13, 2022 Author Share Posted August 13, 2022 7 minutes ago, billd766 said: deleted post Link to comment Share on other sites More sharing options...
billd766 Posted August 13, 2022 Author Share Posted August 13, 2022 3 minutes ago, Roger That said: In fact, I just noticed that it is listed as Realtek PCle GbE family Controller - GbE means Gigabit Ethernet so it should be capable of 1000Mbps. Is it connected directly to the router or is something else in between? That one from Lazada is 494 thb plus 23 thb postage. My problem is that I have no idea how or where to connect it. The 3BB tech and I swapped lan cables around between my pc and his laptop but it made no difference. He did leave me his new 1 metre lan cable though. Link to comment Share on other sites More sharing options...
elfpattaya Posted August 13, 2022 Share Posted August 13, 2022 (edited) I had the same problems with windows 10 updates, getting error codes.. Chatted with Microsoft help and they told me to download the Windows Media Creation Tool. Download the tool. Run it to update your computer. Tell it you want to keep all the files and apps. Let it run it takes a while about 30 minutes in my case. Solved all the problems I had. Edited August 13, 2022 by elfpattaya 1 Link to comment Share on other sites More sharing options...
MrJ2U Posted August 13, 2022 Share Posted August 13, 2022 7 hours ago, KannikaP said: W11 can be installed on ANY PC. There are many sites telling you how to do it. Allowed by Microsoft. I've heard the same thing. They we're very stringent hardware and software requirements about 7 months ago. Supposedly it's easier now. 1 1 Link to comment Share on other sites More sharing options...
MrJ2U Posted August 13, 2022 Share Posted August 13, 2022 Link to comment Share on other sites More sharing options...
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