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The 45,000 Baht brick :(


Crossy
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Crossy,

 

Of course it is quite annoying. But from technical point of view the microchip with the firmware can be taken out, and re-programmed using special device or replaced if broken.

Maybe you could try to find a specialist in this area?

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Sorry to hear that . Any reprogramming is always dangerous , which very easy can leave you with a expensive brick ( it can be anything with a programmed chip ) .

I hope it all works out as fast as possible .

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2 hours ago, Crossy said:

What to take away from this, not much other than the fact that any firmware update, be it your phone, router or inverter does stand the chance of bricking the unit, go in with eyes open!

Indeed, I have a set of Xiaomi bricks [former surveillance cams] here. With absolutely Zero support...

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3 minutes ago, Crossy said:

 

Yeah, the fact that Sofar were:-

a. Contactable,

b. Tried to help and

c. Are shipping a replacement unit

takes them up my list of favourite suppliers.

I tried to contact them but I haven't much luck, maybe my Email F.U. isn't up to par :cheesy:

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2 minutes ago, MJCM said:

I tried to contact them but I haven't much luck, maybe my Email F.U. isn't up to par :cheesy:

 

"Support" used to reply promptly but the last few times there's been no response, try service[at]sofarsolar.com 

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On 9/23/2022 at 5:57 AM, Crossy said:

What to take away from this, not much other than the fact that any firmware update, be it your phone, router or inverter does stand the chance of bricking the unit, go in with eyes open!

All in all, Crossy

It's just another brick in the wall. 🙂

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14 hours ago, Crossy said:

The replacement unit is on the way via DHL 🙂 

Now that's good service... all credit to Sofar for their quick response.... I just hope that DHL don't clobber you for import duty and VAT. 

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7 minutes ago, 007 RED said:

Now that's good service... all credit to Sofar for their quick response.... I just hope that DHL don't clobber you for import duty and VAT. 

 

I have no doubt there will be VAT but duty "should" be zero on solar inverters.

 

I've never really worked out how customs are supposed to handle replacements for defective items.

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