Popular Post steven100 Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Just see another well known Thai brand coffee shop packing all there gear into a pick up not far from my expensive hotel. I had coffee there a couple of times , however I stopped going there because they treat farang like crap .... there's no smile, no thank you, no is there anything else I can get you, I ordered hot latte and it came out warm .... just warm .... when I tried to explain to the silly girl she just gave me that stupid Thai ' I'm Thai and I don't care attitude " haha ...Well, I'm glad another went bust, because they haven't got a clue about customer service or how to run a business .... 2 10 5 4 2 7 Link to comment Share on other sites More sharing options...
Popular Post Mac Mickmanus Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Coffee shops serve warm coffee and not boiling hot coffee because cups of boing coffee take time to cool down and that causes customers to sit around for longer and less business for the shop . You go to coffee shops for a coffee , you don't get a guaranteed smile with your coffee and staff shouldn't be forced to smile at customers 2 5 16 1 2 2 7 Link to comment Share on other sites More sharing options...
Popular Post torturedsole Posted May 14, 2023 Popular Post Share Posted May 14, 2023 1 minute ago, Mac Mickmanus said: You go to coffee shops for a coffee , you don't get a guaranteed smile with your coffee and staff shouldn't be forced to smile at customers But they'll go out of business if they don't. 6 2 1 1 5 3 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 3 minutes ago, Mac Mickmanus said: Coffee shops serve warm coffee and not boiling hot coffee because cups of boing coffee take time to cool down and that causes customers to sit around for longer and less business for the shop . You go to coffee shops for a coffee , you don't get a guaranteed smile with your coffee and staff shouldn't be forced to smile at customers totally disagree .... if you had a shop and that's your way I doubt you'd last long .... just saying " 15 1 3 2 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 5 minutes ago, Mac Mickmanus said: Coffee shops serve warm coffee and not boiling hot coffee because cups of boing coffee take time to cool down and that causes customers to sit around for longer and less business for the shop . You go to coffee shops for a coffee , you don't get a guaranteed smile with your coffee and staff shouldn't be forced to smile at customers Mac , your evaluation makes no sense .... your asking for customers not to return. imo 10 2 1 Link to comment Share on other sites More sharing options...
Popular Post anchadian Posted May 14, 2023 Popular Post Share Posted May 14, 2023 OP Why do you have to mention 'my expensive hotel'. I would have thought my hotel would suffice. 10 2 6 1 15 Link to comment Share on other sites More sharing options...
Popular Post Celsius Posted May 14, 2023 Popular Post Share Posted May 14, 2023 You have no idea if they have gone bust or just upgraded their business. 1 2 Link to comment Share on other sites More sharing options...
Popular Post torturedsole Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Just now, anchadian said: OP Why do you have to mention 'my expensive hotel'. I would have thought my hotel would suffice. I'm glad he's not slumming it. 2 1 6 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 3 minutes ago, anchadian said: OP Why do you have to mention 'my expensive hotel'. I would have thought my hotel would suffice. I just want you to know it's not a cheap place ... it has fountains and marble ... but no coffee 4 1 8 Link to comment Share on other sites More sharing options...
Popular Post Mac Mickmanus Posted May 14, 2023 Popular Post Share Posted May 14, 2023 4 minutes ago, steven100 said: Mac , your evaluation makes no sense .... your asking for customers not to return. imo Customers sitting at seats waiting for their coffee to cool down are taking up space and stopping other customers sitting down and thats why they serve cool coffees instead of hot ones 1 3 3 1 5 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 3 minutes ago, Celsius said: You have no idea if they have gone bust or just upgraded their business. well that's one possibility .... if it was a 50/50 bet .. I would take the gone bust ! 1 2 Link to comment Share on other sites More sharing options...
Popular Post Bangkok Barry Posted May 14, 2023 Popular Post Share Posted May 14, 2023 1 minute ago, Mac Mickmanus said: Customers sitting at seats waiting for their coffee to cool down are taking up space and stopping other customers sitting down and thats why they serve cool coffees instead of hot ones And that is exactly why I have never understood the Starbucks model, where their places are often designed to make you linger in their comfortable seating etc. Makes no economic sense at all - except that it does as they have become a global brand. 6 2 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 3 minutes ago, Mac Mickmanus said: Customers sitting at seats waiting for their coffee to cool down are taking up space and stopping other customers sitting down and thats why they serve cool coffees instead of hot ones Mac , it's not just getting a warm coffee when the menu clearly states ' hot latte ' it's also the attitude of staff, it's also that they can't speak english, it's also about being polite and warm to customers. No wonder they are out ... imo 10 1 1 2 Link to comment Share on other sites More sharing options...
Popular Post asf6 Posted May 14, 2023 Popular Post Share Posted May 14, 2023 (edited) Some coffee isn't meant to be really hot. Instant black coffee you can have as hot as you like. Make an espresso based latte and it's best if it is not boiling hot. That's my opinion anyway but that's also the opinion of a lot of baristas. (Look it up on YouTube or Google). That aside, I hate poor service wherever it is. I do the same as you, Steven, I just don't return. If the first time is poor, I'll likely go back another time to give them a chance (everyone has a bad day) but if the service (or coffee) is poor again, I won't go back. . Edited May 14, 2023 by asf6 4 1 Link to comment Share on other sites More sharing options...
Popular Post sidjameson Posted May 14, 2023 Popular Post Share Posted May 14, 2023 6 minutes ago, steven100 said: I just want you to know it's not a cheap place ... it has fountains and marble ... but no coffee Always imagined you in a budget room making the best of your situation. And I mean that in a good way. Bit disappointed to find out you have money ???? 5 Link to comment Share on other sites More sharing options...
bignok Posted May 14, 2023 Share Posted May 14, 2023 26 minutes ago, steven100 said: I ordered hot latte and it came out warm .... just Warm is perfect. No mouth burning. Never understood hot drinks. 1 3 2 1 Link to comment Share on other sites More sharing options...
Popular Post torturedsole Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Just now, bignok said: Warm is perfect. No mouth burning. Never understood hot drinks. Indeed, but if you prefer a lukewarm coffee then you allow it to cool. But a tepid coffee isn't going to warm itself up. 5 2 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 2 minutes ago, bignok said: Warm is perfect. No mouth burning. Never understood hot drinks. well , some like warm coffee .... I've always had hot coffee .... when i say hot, i mean just hot, not burning and not warm. 4 2 1 Link to comment Share on other sites More sharing options...
Popular Post Mac Mickmanus Posted May 14, 2023 Popular Post Share Posted May 14, 2023 7 minutes ago, steven100 said: it's also the attitude of staff, it's also that they can't speak english, Why didn't you speak to them in Thai ? 7 1 1 1 4 1 Link to comment Share on other sites More sharing options...
Popular Post Mac Mickmanus Posted May 14, 2023 Popular Post Share Posted May 14, 2023 5 minutes ago, bignok said: Warm is perfect. No mouth burning. Never understood hot drinks. There is also the health and safety issue , boiling hot coffee will scold people if spilt and that's why shops don't use boiling hot water 2 1 1 1 2 3 Link to comment Share on other sites More sharing options...
Popular Post steven100 Posted May 14, 2023 Author Popular Post Share Posted May 14, 2023 Just now, Mac Mickmanus said: Why didn't you speak to them in Thai ? why should I ? they have a business that farang go for coffee .... not every tourist will speak Thai. They are in a service industry, they should speak english . imo otherwise fail .... which is what happened. 4 1 1 1 1 Link to comment Share on other sites More sharing options...
steven100 Posted May 14, 2023 Author Share Posted May 14, 2023 (edited) 2 minutes ago, Mac Mickmanus said: There is also the health and safety issue , boiling hot coffee will scold people if spilt and that's why shops don't use boiling hot water Mac, where did I say boiling hot coffee ? hot coffee ... not boiling .... haha Edited May 14, 2023 by steven100 2 Link to comment Share on other sites More sharing options...
Popular Post Yorkshire Tea Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Never understood why folk go to coffee shops. I have my coffee at home at the start of the day. Amsterdam coffee shops, I understand ???? 3 3 1 Link to comment Share on other sites More sharing options...
Mac Mickmanus Posted May 14, 2023 Share Posted May 14, 2023 Just now, steven100 said: Mac, where did I say boiling hot water ? You didn't say it anywhere , I said it 1 1 Link to comment Share on other sites More sharing options...
Popular Post Myran Posted May 14, 2023 Popular Post Share Posted May 14, 2023 3 minutes ago, Yorkshire Tea said: Never understood why folk go to coffee shops. I have my coffee at home at the start of the day. Amsterdam coffee shops, I understand ???? Yeah, and why eat at restaurants when you can eat at home? And why stay at hotels when you can sleep at home? And why take the bus when you can just drive yourself? And why have the kids in a nursery school when you can take care of them yourself? And why go to a doctor when you can just Google the symptoms and self-medicate? 7 1 5 3 4 Link to comment Share on other sites More sharing options...
Popular Post Dmaxdan Posted May 14, 2023 Popular Post Share Posted May 14, 2023 21 minutes ago, steven100 said: I just want you to know it's not a cheap place ... it has fountains and marble ... but no coffee Well they just need to get their priorities right! You might want to consider moving to a backpackers guest house where they employ their own barista. 2 1 1 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted May 14, 2023 Share Posted May 14, 2023 (edited) It seems too many people think it's easy to open and run a coffee shop. It's not. And they have to sell a lot of coffee to make money. And there is no such thing as cheap good coffee. They can sell cheap and bad coffee. Or expensive and hopefully good coffee. I think there are more than enough cheap and bad places so I would be surprised if any new places can get away with that. And it seems there is a limited number of people who are willing to pay >100B for a good coffee. Edited May 14, 2023 by OneMoreFarang 2 Link to comment Share on other sites More sharing options...
Popular Post Lacessit Posted May 14, 2023 Popular Post Share Posted May 14, 2023 Tinned coffee, 15 baht, pour into cup, microwave 1 minute. Cheaper and IMO better than most shops. The OP's hotel can't be that upmarket if it has no coffee available on the premises. Even 3-star hotels have a kettle, plus packet coffee, creamer and sugar. 4 2 3 Link to comment Share on other sites More sharing options...
OneMoreFarang Posted May 14, 2023 Share Posted May 14, 2023 23 minutes ago, steven100 said: exactly .... the manager / supervisors do not know the expat business model ..... simple really !! They tend to be engrained in the Thai way and if they can't communicate with farang that's another drawback in the business. Someone hired these people. And probably they were not ready to pay more money for better staff. You get what you pay for. 1 1 Link to comment Share on other sites More sharing options...
Popular Post Yorkshire Tea Posted May 14, 2023 Popular Post Share Posted May 14, 2023 8 minutes ago, Myran said: Yeah, and why eat at restaurants when you can eat at home? And why stay at hotels when you can sleep at home? And why take the bus when you can just drive yourself? And why have the kids in a nursery school when you can take care of them yourself? And why go to a doctor when you can just Google the symptoms and self-medicate? If I go to a restaurant, I expect better food than at home. It seems luke warm coffee in coffee shops is the norm. No thanks. I'll never catch a bus in Thailand, driving is much better. 2 1 Link to comment Share on other sites More sharing options...
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