Refused a Shopee delivery-Suspected Damage

[stubuzz]

I ordered a toolbox and it arrived today. It weighs 60kg and it arrived on the back of a pick-up with only 1 man to unload it. He wanted to drop it off the tailgate onto my driveway. When I looked at the box all of the bottom corners were crushed and there was a large dent in the middle of the box. As it cost 10,600bt I refused delivery as I suspected it was damaged and it would be not easy to return. So, now do i need to contact the seller and explain the situation?

[novacova]

Just click on the refund in the app. Did you take photos of the damage? It would certainly help.

[Celsius]

2 minutes ago, novacova said:

Just click on the refund in the app. Did you take photos of the damage? It would certainly help.

 

I don't think you can click on refund if you refuse delivery.

 

 

[stubuzz]

1 minute ago, novacova said:

Just click on the refund in the app. Did you take photos of the damage? It would certainly help.

No pictures. It looked like it had been dropped on the corners already. I showed the driver and he said " It's metal it can't be broken!" That's when I refused to accept it.

 

2 minutes ago, Celsius said:

I don't think you can click on refund if you refuse delivery.

Yes. No option showing yet.