The U.S. Embassy and Consulate General Thailand Announce Changes to U.S. Visa Services

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Bangkok, Thailand: The U.S. Embassy and Consulate General in Thailand will be implementing a new online support system for U.S. visa services starting September 28th, 2024. 

As part of this transition, services including the online appointment system and call center will be unavailable on September 26th and September 27th, 2024. Fee payment services will also be temporarily unavailable from September 25th to September 27th, 2024. 

 

Applicant services for appointment scheduling, fee payment, and the call center will resume via a new system on September 28th, 2024. Effective September 28th, 2024, DHL eCommerce will be the new document delivery services vendor for document submission, document pick-up, and document delivery. Documents sent through other service providers will not be accepted.

Applicants who have scheduled appointments from September 25th to September 27th, 2024 should attend their appointments at the scheduled appointment date and time. Applicants with interview appointments on September 26th and September 27th, 2024 will be given detailed instructions on how to receive their returned passports during this transition.

 

After September 28th, 2024, the login page, profile, and appointment scheduling system will have a new look. To log in to the new system, visit www.ustraveldocs.com/th/en after September 28, 2024. Applicants with visa appointments on or after September 28, 2024, that were scheduled before the transition will receive an email with detailed instructions on how to receive their returned passport after visa processing is complete. Any applicants who paid their visa fee before September 28th, 2024, in the old system but have not associated their payment receipt to their profile may also click on the “Sign up now” link at the bottom of the login page, log in to the new system, and proceed to claim their receipt by entering the payment receipt number and payment date into the new system.

 

By Kittisak Phalaharn

 

Full story: THE PATTAYA NEWS 

-- 2024-09-26

 

[Jerry777]

Another broken government website on the way.

[khunjeff]

3 hours ago, Jerry777 said:

Another broken government website on the way.

 

The call centers, appointment systems, and online support systems are designed and run by contractors (not that that's necessarily any better).

[Jerry777]

Just now, khunjeff said:

 

The call centers, appointment systems, and online support systems are designed and run by contractors (not that that's necessarily any better).

need to get rid of humans is disturbing, and India did that and what a mess.

 

Just now, khunjeff said:

 

The call centers, appointment systems, and online support systems are designed and run by contractors (not that that's necessarily any better).

 

[KhunLA]

Geez ... just changing the 'delivery vendor' just jacked up the price of anything.  DHL vs Thai Post ... 

 

Tax dollars at work.  Thankfully don't need them for anything till Oct 2032, for new PP.

[khunjeff]

17 hours ago, KhunLA said:

Tax dollars at work. 

 

There are no tax dollars involved - the costs are all paid by applicants.

[Jerry777]

22 hours ago, KhunLA said:

Geez ... just changing the 'delivery vendor' just jacked up the price of anything.  DHL vs Thai Post ... 

 

Tax dollars at work.  Thankfully don't need them for anything till Oct 2032, for new PP.

Ya, during the bidding for the contract they found that DHL was the most expensive and so they won it.

[NoDisplayName]

22 hours ago, KhunLA said:

Geez ... just changing the 'delivery vendor' just jacked up the price of anything.  DHL vs Thai Post ... 

 

Tax dollars at work.  Thankfully don't need them for anything till Oct 2032, for new PP.

 

As bad as it may seem, at least you don't have to renew your passport in China!

 

No mail/delivery service.  You must physically appear twice at the consulate, after crossing perhaps half a continent.

 

And when you arrive, can't bring a cell phone (essential for travel in China) inside, nor can you store it at security.

 

I'll take the DHL!

[KhunLA]

1 hour ago, NoDisplayName said:

 

As bad as it may seem, at least you don't have to renew your passport in China!

 

No mail/delivery service.  You must physically appear twice at the consulate, after crossing perhaps half a continent.

 

And when you arrive, can't bring a cell phone (essential for travel in China) inside, nor can you store it at security.

 

I'll take the DHL!

Agree, and they offer a nice online service for PP renewal, as too easy, abet, a bit pricey.   Just the DHL thing, and why fix what isn't broken, and will cost more.

[John Drake]

Is this for US Citizen Services? It says "visa scheduling" on the website. That's for non-citizens.

[khunjeff]

21 hours ago, John Drake said:

Is this for US Citizen Services? It says "visa scheduling" on the website. That's for non-citizens.

 

This is only for visa services. There has been no announcement of any changes to US passport application procedures.