Cannot Recieve SMS Messages on Smartphone

[NoshowJones]

Why can't I recieve SMS messages on my phone except from AIS? I am trying to get on to Wise for a money transfer and after I sign in they want to send a code no by SMS to my phone, but it never arrives. Anyone know why.

Could it be anything to do with my sim cards which one was used when I was recently in the UK?

[Upnotover]

And you've registered the AIS number on your Wise account?  Meanwhile ask somebody independent of AIS to send you an SMS as a test.

[KannikaP]

  On 10/4/2024 at 7:55 AM, NoshowJones said:

Why can't I recieve SMS messages on my phone except from AIS? I am trying to get on to Wise for a money transfer and after I sign in they want to send a code no by SMS to my phone, but it never arrives. Anyone know why.

Could it be anything to do with my sim cards which one was used when I was recently in the UK?

Expand  

Wise will only send SMS to SIM no. registered on your account.

[scubascuba3]

Maybe they can send an email instead of sms OTP

[NoshowJones]

  On 10/4/2024 at 8:12 AM, KannikaP said:

Wise will only send SMS to SIM no. registered on your account.

Expand  

Yes, I used sim 2 in the UK and when I got home the lady at AIS took it out at my request and replaced it with the original one, but she cancelled it and put it back, so I am using sim 1 for my calls and internet and sim 2 has nothing on it.

When I phone anyone now ie my wife a different phone no to my own shows up on their phone.

[scubascuba3]

  On 10/4/2024 at 8:30 AM, NoshowJones said:

Yes, I used sim 2 in the UK and when I got home the lady at AIS took it out at my request and replaced it with the original one, but she cancelled it and put it back, so I am using sim 1 for my calls and internet and sim 2 has nothing on it.

When I phone anyone now ie my wife a different phone no to my own shows up on their phone.

Expand  

There's the answer 

[KannikaP]

  On 10/4/2024 at 8:30 AM, NoshowJones said:

Yes, I used sim 2 in the UK and when I got home the lady at AIS took it out at my request and replaced it with the original one, but she cancelled it and put it back, so I am using sim 1 for my calls and internet and sim 2 has nothing on it.

When I phone anyone now ie my wife a different phone no to my own shows up on their phone.

Expand  

Get your original number back from AIS. Or I thnk you can change it on the Wise personal profile details, but not 100% sure. I shall look and let you know.

Check the SIMs in Settings on your phone, see which is for calls and which for data.

 

[Upnotover]

  On 10/4/2024 at 8:30 AM, NoshowJones said:

When I phone anyone now ie my wife a different phone no to my own shows up on their phone.

Expand  

Where, physically, are your 2 SIM cards?  And what are they, both AIS or AIS and ANOther?  And the mystery number, Thai or ....?

[KannikaP]

  On 10/4/2024 at 8:35 AM, KannikaP said:

Get your original number back from AIS. Or I thnk you can change it on the Wise personal profile details, but not 100% sure. I shall look and let you know.

Check the SIMs in Settings on your phone, see which is for calls and which for data.

 

Expand  

Yes, you can change the phone number in your Wise Personal Details via your PC, not app, but you need the app to verify your PC device. Bit of a ball-ache, but possible.

Get AIS to sort your old number out instead.

[bubblegum]

I had the same, turned out I had AIS block adverts and the OTP sms where seen as an advert thus blocked.

[NoshowJones]

  On 10/4/2024 at 8:33 AM, scubascuba3 said:

There's the answer 

Expand  

Yes that is the answer, but why did that no get on to my phone? Is Wise going to sim 2 when my proper phone no is on sim 1? That doesen't make sense to me, I will go and see AIS on Monday.

[scubascuba3]

  On 10/4/2024 at 9:30 AM, NoshowJones said:

Yes that is the answer, but why did that no get on to my phone? Is Wise going to sim 2 when my proper phone no is on sim 1? That doesen't make sense to me, I will go and see AIS on Monday.

Expand  

your telephone number is different to the one Wise has

[KannikaP]

  On 10/4/2024 at 8:26 AM, scubascuba3 said:

Maybe they can send an email instead of sms OTP

Expand  

I think that there is that option on Wise.

[scubascuba3]

  On 10/4/2024 at 9:43 AM, scubascuba3 said:

your telephone number is different to the one Wise has

Expand  

 as kannika suggested, go to AIS and get them to overwrite yous sim card with your old number which is what Wise have@NoshowJones

[NoshowJones]

  On 10/4/2024 at 9:43 AM, scubascuba3 said:

your telephone number is different to the one Wise has

Expand  

Yes, but why? How could that have happened?

[norbra]

My wife's Samsung phone also had a visit to AIS for sim issues.

After providing staff with the sim numbers they still managed to get them in the wrong sim slots..

The Samsung in this case required sim 2 to be installed first

[scubascuba3]

  On 10/4/2024 at 11:15 AM, NoshowJones said:

Yes, but why? How could that have happened?

Expand  

only you can work that out

[KannikaP]

  On 10/4/2024 at 11:27 AM, norbra said:

My wife's Samsung phone also had a visit to AIS for sim issues.

After providing staff with the sim numbers they still managed to get them in the wrong sim slots..

The Samsung in this case required sim 2 to be installed first

Expand  

On an Android phone, well my 3  (Samsung, Huawei & POCO ) anyway, I can say which SIM is used for what, it matters not which slot they are in.

[NoshowJones]

  On 10/4/2024 at 8:41 AM, Upnotover said:

Where, physically, are your 2 SIM cards?  And what are they, both AIS or AIS and ANOther?  And the mystery number, Thai or ....?

Expand  

As far as I know sim1 for calls and the internet. Nothing on sim2

[norbra]

  On 10/4/2024 at 11:41 AM, KannikaP said:

On an Android phone, well my 3  (Samsung, Huawei & POCO ) anyway, I can say which SIM is used for what, it matters not which slot they are in.

Expand  

I understand but the AIS chick didn't 

[Gottfrid]

I actually just checked, I can´t receive SMS to my AIS number as well. Tried with Google verification, and did not get an SMS

[KannikaP]

  On 10/4/2024 at 12:03 PM, Gottfrid said:

I actually just checked, I can´t receive SMS to my AIS number as well. Tried with Google verification, and did not get an SMS

Expand  

Do you mean from anyone, or just from banks etc. PM your number and I can try you.

[Gottfrid]

  On 10/5/2024 at 2:09 AM, KannikaP said:

Do you mean from anyone, or just from banks etc. PM your number and I can try you.

Expand  

No, it was for everything, but it looks like solved now. Didn´t care much about it yesterday. Just tried as it was a second phone I use just for verifications online. You know, you get a lot of emails that way, and it would spam my regular phone. 😉 

However, today working, so it might have been phone locking or temporary error with SIM or AIS. Just funny it happened same time someone was talking about an issue. hehe

Thanks for you kind assistance and offer to help, though. Have a great weekend.