Maxim Ride App Drivers

[sqwakvfr]

I stopped using Grab because I was overcharged last month without explanation.  It did take 3 weeks to get the overcharge amount refunded.  As usual no expalnation. no admission of anything and of course no apology.  That is that for Grab rides.

 

I started using Maxim and in the beginning things were fine.  For the last two rides this is the process:  3 to 5 drivers take the ride and then cancel.  Today the first 5 drivers took the ride from Central Airport to Nimman Soi 12 and then canceled.  The 5th driver was stationary on the Kad Luang side of the mall and I was on the Top Markets side on Mahidol road.  My location was clearly visible on the Maxim application map.  This driver called me and asked two questions: Where are you and how many people?  I replied on the Tops Market entrance side and one.  She then replied "forget you" and canceled.  OK, TiT and "welcome to the land of smiles" (555).  I finally got a driver to take my request for ride.  This was the 7th driver.  I have no idea what is going on now with Maxim drivers. The 7th driver was actually polite and courteous.  The service was good and this has became a rarity for me in CNX. 
 

[richard_smith237]

8 minutes ago, sqwakvfr said:

I stopped using Grab because I was overcharged last month without explanation.  It did take 3 weeks to get the overcharge amount refunded.  As usual no expalnation. no admission of anything and of course no apology.  That is that for Grab rides.

 

I started using Maxim and in the beginning things were fine.  For the last two rides this is the process:  3 to 5 drivers take the ride and then cancel.  Today the first 5 drivers took the ride from Central Airport to Nimman Soi 12 and then canceled.  The 5th driver was stationary on the Kad Luang side of the mall and I was on the Top Markets side on Mahidol road.  My location was clearly visible on the Maxim application map.  This driver called me and asked two questions: Where are you and how many people?  I replied on the Tops Market entrance side and one.  She then replied "forget you" and canceled.  OK, TiT and "welcome to the land of smiles" (555).  I finally got a driver to take my request for ride.  This was the 7th driver.  I have no idea what is going on now with Maxim drivers. The 7th driver was actually polite and courteous.  The service was good and this has became a rarity for me in CNX. 

 

I never have any issues with ride hailing apps in other countries that have them... (of the countries I visit).

 

... except for Thailand and Turkey... whereby for whatever reasons a certain characteristic often surfaces...  one where they expect the customer to make it more convenient for them, there is an outright scam running, or the services is often tarnished by a sense of entitlement in the individual service provider. 

 

 

I've lost count of the amount of times I've ordered a Grab or Bolt here... and the driver accepts the ride only to not move at all for an extended period of time... until it becomes obvious to me that they are not infact 'wanting to take the ride' but are forced to take x amount of riders per hour or face some sort of penalty such as loosing their 'service points' etc...   So, they wait us out, and for 'us' to cancel as if they cancel too often, they lose a degree of their rating.

 

... It turns the whole system into a farce... 

 

 

 

 

[sqwakvfr]

1 minute ago, richard_smith237 said:

 

I never have any issues with ride hailing apps in other countries that have them... (of the countries I visit).

 

... except for Thailand and Turkey... whereby for whatever reasons a certain characteristic often surfaces...  one where they expect the customer to make it more convenient for them, there is an outright scam running, or the services is often tarnished by a sense of entitlement in the individual service provider. 

 

 

I've lost count of the amount of times I've ordered a Grab or Bolt here... and the driver accepts the ride only to not move at all for an extended period of time... until it becomes obvious to me that they are not infact 'wanting to take the ride' but are forced to take x amount of riders per hour or face some sort of penalty such as loosing their 'service points' etc...   So, they wait us out, and for 'us' to cancel as if they cancel too often, they lose a degree of their rating.

 

... It turns the whole system into a farce... 

 

 

 

 

Yes. I have seen the "driver not moving " after accepting the riide request many times.  Do these driver not realize that the customer can see the map? 

[richard_smith237]

5 minutes ago, sqwakvfr said:

Yes. I have seen the "driver not moving " after accepting the riide request many times.  Do these driver not realize that the customer can see the map? 

 

I think they really don't care... 

 

Just a few weeks ago, I was with my Son, late at night (about 10pm) after watching the football. 

 

We'd taken the BTS out of the high-traffic area to avoid taxi-congestion... but it was proving difficult to get a Grab or a Bolt...

 

We walked 10mins up the road, out of the way... and tried again.

 

- we had on driver - about 50m up the road on the opposite side accept the ride. 

- we waited, waited, waited...  no movement, the roads were clear.

- I cancelled the booking and tried again. 

- the same driver accepted the ride, we waited, waited, waited - I could see the car parked up (and MG ZS), no movement, and I didn't want to cross the road with my Son as it was fairly clear and the traffic was moving quickly.

 

I ended up using a different app, and waiting another 15 mins for a vehicle to arrive from a few KMs away.

 

 

 

Its a real shame that a 'taxi driver mindset' seems to have slipped into many of those driving for these apps.