Hdprime missing channels

[YorkshireTyke]

Any other hdprime users experiencing missing UK channels on catch-up?

 

Ch 5, ITV 234, sky channels etc.

 

Previously I've said how good their support is and how quickly they reply to emails and resolve problems. I've emailed them 4/5 times in the last few days with no reply.

[himmel]

Hi, I'm having the same problem, in catch -up I have all the sports ch,  but only BBC 2, 4 UK, and ITV 1, all the other 10 or so ch are gone 

[YorkshireTyke]

1 hour ago, himmel said:

Hi, I'm having the same problem, in catch -up I have all the sports ch,  but only BBC 2, 4 UK, and ITV 1, all the other 10 or so ch are gone 

 

Have you tried contacting them? My queries are normally answered the same day but no reply for a few days to 3/4 emails.

[himmel]

44 minutes ago, YorkshireTyke said:

 

Have you tried contacting them? My queries are normally answered the same day but no reply for a few days to 3/4 emails.

Yes, 6 times to no avail, I uninstalled prime, to try and rectify the problem,  then had job reinstalling, a red triangle with a warning in Thai and English that Prime had been suspended, I have a snapshot but don't know how to upload, at least I managed to reinstall.

[YorkshireTyke]

26 minutes ago, himmel said:

Yes, 6 times to no avail, I uninstalled prime, to try and rectify the problem,  then had job reinstalling, a red triangle with a warning in Thai and English that Prime had been suspended, I have a snapshot but don't know how to upload, at least I managed to reinstall.

 

Mmmm maybe time to look for another supplier but I've tried a few over the years and nearly all have buffering problems.

[CallumWK]

12 minutes ago, YorkshireTyke said:

I've tried a few over the years and nearly all have buffering problems.

 

Maybe the issue is your end. Poor internet - cheap service - 600 baht Android box ?

The service I use doesn't have buffering problems, but with everything, you get what you pay for

Edited 3 minutes ago by CallumWK