Excess Baggage Fee Flying Air Asia

[Aland]

I'll be flying Air Asia next month from DMK up northeast Thailand. When I purchased my ticket I opted for 40 kilos checked luggage as that was the highest option. After purchase they advise that one purchases for excess baggage online or through the app. Both options offer up to 60 kilos BUT when I try to upgrade, it never goes through and of course there is zero customer service available other then "chatting with A.I. Bo". Does anyone know what Air Asia is charging per kilo for excess baggage or know of anyway of contacting customer service to enquirer about repurchasing excess baggage?

[treetops]

https://www.airasia.com/aa/pdf/about-us/fee-charges-fd.pdf

 

[TheAppletons]

40 kilos of luggage?  That's a lot of meth.

[Aland]

1 hour ago, TheAppletons said:

40 kilos of luggage?  That's a lot of meth.

Orrrr a lot of things that I bring from overseas that can not be found in Thailand.

[Aland]

3 hours ago, treetops said:

https://www.airasia.com/aa/pdf/about-us/fee-charges-fd.pdf

 

Thank you

[arick]

11 hours ago, TheAppletons said:

40 kilos of luggage?  That's a lot of meth.

I bring back 50kg of chocolate and candy and snacks from Canada and the UK all the time cheaper then buying it here. 

[Rockjockey]

My experience with Air Asia recently was similar. I wanted to buy extra checked kilos. I could not find a way after my initial purchase. Then when online check-in became open I noticed they ask if you want add ons. One of the add ons was buying extra hand luggage and checked baggage. So if you haven't already  done the extra online check-in you might find the solution you are seeking.  

[gearbox]

One option is to pack it to look like sports equipment and purchase sports equipment baggage which is separate and also up to 40kg. I flew with real sports equipment with 60kg total baggage a few months ago.I doubt they would check if it is real sports equipment at the check-in counter. In the end it doesn't matter to them much.

[Aland]

8 hours ago, gearbox said:

One option is to pack it to look like sports equipment and purchase sports equipment baggage which is separate and also up to 40kg. I flew with real sports equipment with 60kg total baggage a few months ago.I doubt they would check if it is real sports equipment at the check-in counter. In the end it doesn't matter to them much.

I had thought of that, Ill see what happens when I try to check in online.