Jump to content

ID.me login problem. Account suspend, but it's not

Galong

By Galong
in US & Canada Topics and Events

 Share

Recommended Posts

Sheryl Star Member

Sheryl

Posted
Posted
1 hour ago, Galong said:

When I was researching both last year, Login.gov seemed to require a US phone number and ID.me didn't.  Were you able to get a login.gov account here without a US number?  If so, how did you go about doing that?  I'm definitely interested.  Thanks in advance for any details. 🙏

I honestly don't remember, sorry. It's been a few years. One of these 2 systems required a video call to set up but not sure which it was. 

 

 

  • Agree 1
  • Replies 51
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

exant
exant

https://api.id.me/en/session/new   https://api.id.me/assets/icons/failure-182d71ca04b76b44e43c1fd87879d2e81d96b3225bd08eaf4460eb2ce580d921.svg So

jas007
jas007

I read yesterday, I think, that D.O.G.E had suspended the unit that runs that site.  Fired all the people.  So maybe it's not a surprise you can't log in.  Fortunately, I did my taxes before that happ

silverhawk_usa
silverhawk_usa

Can you try logging on from another computer ((friend;s) you trust?

Galong Gold Member

Galong

Posted
  • Author
Posted
6 minutes ago, Sheryl said:

I honestly don't remember, sorry. It's been a few years. One of these 2 systems required a video call to set up but not sure which it was. 

 

 

I did a video chat with ID.me on the initial setup and again early this week to re-verify my identity.   ChatGPT says, "No, Login.gov does not require a video chat verification for identity verification. Instead, the process involves uploading photos of your government-issued ID and, in some cases, a selfie."

So, if I end up not being able to get ID.me resolved (and it's not looking like their side is interested in helping me), I might give login.gov a shot. 

Thanks for the info. 🙏

gamb00ler Platinum Member

gamb00ler

Posted
Posted
13 minutes ago, Galong said:

login.gov requires a US phone (not VOiP, Skype number, etc) in YOUR NAME from what I read online. I could get my brother to accept any validation code, but his phone is in his name. I don't really want to do anything that isn't 'by the book'. They seem to love to throw hurdles in front of us expats. We're not criminals, we're simply trying to access OUR government's sites legally. 🤦

The login.gov login is for my wife.  My memory is no longer consistent enough to say for sure, but I think she signed up after we moved to Thailand and before we set up an UltraMobile PayGo number.  We may have only had Google Voice.

Galong Gold Member

Galong

Posted
  • Author
Posted
16 minutes ago, gamb00ler said:

The login.gov login is for my wife.  My memory is no longer consistent enough to say for sure, but I think she signed up after we moved to Thailand and before we set up an UltraMobile PayGo number.  We may have only had Google Voice.

Thanks for your information.  I've watched a few YouTube videos this morning about setting up a Login.gov account. The problem I'll have is no US phone number in my name.  However, login.gov apparently lets you continue by using old fashion mail to complete the process. I just ordered a passkey (electronic authenticator) and once I've got that, I'll attempt to get a login.gov account. I don't trust ID.me... and I'd simply like to have both ID.me and login.gov 

exant Senior Member

exant

Posted
Posted
Skip to main content
https://www.login.gov/assets/img/us-flag.png

An official website of the United States government

 
 

Verify your identity

Identity verification is the process where you prove you are you — and not someone pretending to be you. You will need to create your Login.gov account and verify your identity to access services at some government agencies.

What you’ll need to verify your identity

You’ll take a photo of your accepted driver’s license or state ID card and enter your personal information to verify your identity online.

You may need to take a photo of yourself with a phone to verify your identity online. This is to check that you are the person on your ID. If you don’t have a phone with a camera, you can verify your identity in person.

https://www.login.gov/assets/img/help/create-an-account.svg
What you’ll need to create a Login.gov account
  • Email
  • Password
  • Authentication method

 

https://www.login.gov/assets/img/help/verify-your-identity.svg
What you’ll need to verify your identity
  • Driver’s license or state ID card
  • Social Security Number
  • Phone number or address

Some services need you to take a photo of yourself with a phone to verify your identity online.

How we use your information

Login.gov is a secure, government website that adheres to the highest standards in data protection.

Login.gov does not store images of your ID or the photo of yourself. We ask for your consent before we share your verified information with the partner agency. Learn more about our privacy and security measures.

Related articles

Was this article helpful?

 

Search  
exant Senior Member

exant

Posted
Posted
Skip to main content
https://www.login.gov/assets/img/us-flag.png

An official website of the United States government

 
 

Accepted identification documents

  • Driver’s license from all 50 states, the District of Columbia (DC), and other U.S. territories (Guam, U.S. Virgin Islands, American Samoa, Mariana Islands, and Puerto Rico).
  • Non-driver’s license state-issued ID card. This is an identity document issued by the state, the District of Columbia (DC), or U.S. territory that asserts identity but does not give driving privileges.

We do not accept military IDs, U.S. Passports, or other identification documents.

If you do not have a valid driver's license or state ID card, you cannot use Login.gov for identity verification. Please contact the partner agency’s help center to find out what you can do instead.

  • You cannot pass identity verification if your ID is expired.
  • You cannot use extension documents in place of an unexpired ID.
  • You cannot use a paper or temporary ID.

Related articles 

Verify your identity

Was this article helpful?

 

Search  
  • Thanks 1
exant Senior Member

exant

Posted
Posted
  •  
 

Consent for ID.me to Collect Biometric Data

Version: 3.1.0

Last updated: 2023-01-10

Language
 

CONSENT FOR ID.ME TO COLLECT BIOMETRIC INFORMATION AND SENSITIVE PERSONAL INFORMATION

In the event of any discrepancy between a non-English version of this document and the English version of this document, the English version shall prevail in all respects.

BIOMETRIC INFORMATION PRIVACY STATEMENT

ID.me will not sell, rent, or trade your Biometric Information, and after verification you may request we delete your Biometric Information. Your Biometric Information will only be used by ID.me to verify your identity in accordance with the guidelines published by the National Institute for Standards and Technology or as required for the prevention of fraud. ID.me will transfer your Biometric Information to our third party partners only when required by a subpoena, warrant, or other court ordered legal action.

Notice and Consent

This Notice and Consent for the collection of Biometric Information, Personal Information and Sensitive Personal Information ("Consent") describes how ID.me collects and processes certain categories of Personal Information in connection with the Services provided by ID.me ("Services"). By providing your consent you acknowledge and agree that you have been provided with, and agree to be bound by the ID.me Terms of Service and the ID.me Privacy Policy.

Please carefully review the details below prior to consenting to our collection and use of your information. Please note that once consent has been provided for the collection and processing of your information as part of your verification it may not be revoked where it is required to complete the transaction for which it was collected, or to complete the verification Services.

1. What are Personal Information and Sensitive Personal Information

In order to verify your identity, ID.me must collect your Personal Information, including certain Sensitive Personal Information. The specific categories of Personal Information or Sensitive Personal Information that may be collected through your use of ID.me Services may vary, however some examples of Personal Information collected include name, address, and date of birth. Some examples of Sensitive Personal Information that may be collected include different types of personal identification numbers, including social security, driver's license, passport, or state ID card numbers as well as your geolocation information at the time of verification. ID.me will never sell, rent, or trade any of this information. For more information about the information collected by ID.me, as well as additional details about how this information may be processed please see our Privacy Policy.

2. What is Biometric Information?

Biometric Information is a form of Personal Information related to biometric characteristics which may be used to identify you. Common examples include fingerprints, voiceprints, scans of a hand, facial geometry recognition, and iris or retina recognition. As used in this policy, Biometric Information includes any "biometric identifiers" or "biometric information" as defined under applicable law.

3. What Biometric Information Do We Collect?

The information we collect will vary depending on the specific type of Services you request. Many ID.me Services do not require Biometric Information, however certain Services – those requiring a NIST 800-63A IAL2 credential, such as the Internal Revenue Service (IRS), Office of Veterans Affairs (VA), or certain state unemployment or labor departments - may require a higher level of assurance for your identity verification. When you sign up for an applicable ID.me Service we may collect the following Biometric Information:

  • Facial Biometrics: Our Service may require you to upload an image of your government issued or other identification document(s) as well as your photographic image or "selfie" photograph using your mobile or other device. We use these images to create a facial geometry or faceprint which we use for purposes of identity verification and to prevent the creation of multiple accounts in a fraudulent manner.
  • Fingerprint Information: Our Service may require the submission of fingerprints, including fingerprint or hand scanning. Our Service may require the submission of fingerprints, including fingerprint or hand scanning, which we use for purposes of identity verification and to prevent the creation of multiple accounts in a fraudulent manner.

4. How Do We Use Your Biometric Information?

We use your Biometric Information only as follows:

  • To verify your identity when you are opening an account or using our Services;
  • To authenticate use of your account and the Services for a transaction;
  • To prevent fraudulent uses of ID.me’s Services or the creation of multiple accounts; and
  • To comply with legal obligations or comply with a request from law enforcement or government entities where not prohibited by law.

5. Do We Share or Disclose Your Biometric Information?

ID.me will only share your Biometric Information with our partners in the following circumstances:

  • As required with other third parties where permitted by law to enforce our Terms of Service, to comply with legal obligations, or to cooperate with law enforcement agencies concerning conduct or activity that we reasonably believe may violate federal, state, or local law when required by a subpoena, warrant, or other court ordered legal action, and to prevent harm, loss or injury to others.
  • To third party service providers that perform functions on our behalf. These service providers are limited to using the Biometric Information to assist in our provision of Services, and must maintain any Biometric Information we share in a secure fashion.

6. Do We Sell Your Biometric Information?

ID.me will not sell, rent, or trade your Biometric Information. Your Biometric Information will only be used by ID.me to verify your identity in accordance with the guidelines published by the National Institute for Standards and Technology or as required for the prevention of fraud. In fulfilling our Services to you, ID.me will transfer your Biometric Information to our third party partners only when required by a subpoena, warrant, or other court ordered legal action.

7. How Long Does ID.me Retain My Biometric Information?

ID.me may retain your Biometric Information for up to thirty-six months. ID.me collects and processes your Biometric Information in order to verify your identity and help prevent fraud. Biometric Information is retained in line with ID.me’s obligations to our partners, with the specific retention periods determined by the first partner with whom a user first verifies their identity (e.g., IRS, Dept. of Veterans Affairs, a state workforce agency, etc.) Certain partners may require this information to be purged within twenty-four (24) hours following a successful verification, other partners may require a longer retention period, but under no circumstances will ID.me retain this information for longer than thirty-six (36) months absent a subpoena, warrant, or other legally compelling justification.

For ID.me members who are residents of Illinois, in accordance with Illinois state law ID.me will retain Biometric Information only until the occurrence of the first of the following:(a) The initial purpose for collecting or obtaining such Biometric Information has been satisfied; or (b) Three (3) years following your last interaction with ID.me.

8. Can I Request that ID.me Delete My Biometric Information?

Yes, you may direct ID.me to delete your Biometric Information. After successfully verifying your identity, you may request that ID.me delete your Biometric Information. You may request the deletion of both the selfie image and Biometric Information submitted during your verification by submitting a request through the ID.me "Privacy Rights Center" which is accessible via a link at the bottom of our Website, or under the "Privacy" setting in your account. Deletion of the selfie image and associated Biometric Information may take up to seven (7) days and will not impact the validity of your credential or verified status. ID.me reserves the right to retain this information as needed to comply with our legal obligations, including warrants, subpoenas or other court orders, or to help prevent fraud.

Pursuant to the California Consumer Privacy Act of 2018 (CCPA), residents of California are entitled to additional rights and disclosures regarding their Personal information, including Biometric Information. Please see our Notice to California Residents for additional details regarding these disclosures and how to exercise your rights.

9. Can I refuse to provide My Biometric Information?

Yes, you may refuse to consent for the collection of your Biometric Information. Please note that if you refuse to consent to the collection and processing of your Biometric Information then we may not be able to verify you at the required level of assurance for use of all of our Services.

Alternate pathways to verification may be available. ID.me provides an alternate pathway for individuals to verify their identity. Instead of providing consent for the collection and use of your Biometric Information, you may be presented with the option to speak with one of our Trusted Referees on a recorded video. This alternate method of verification satisfies the NIST 800-63A IAL2 requirements, however this Service is not available for use with all partners.

10. What Kind of Storage and Security Do You Use With My Biometric Information?

We are committed to protecting your information. We have adopted technical, administrative, and physical security procedures to help protect your information from loss, misuse, unauthorized access, and alteration. Please note that no data transmission or storage can be guaranteed to be 100% secure.

We employ appropriate security safeguards. To safeguard certain sensitive information (such as Biometric Information and government-issued identification information), we implement security measures such as encryption, firewalls, and intrusion detection and prevention systems.

11. Changes

This Biometric Information Privacy Policy may be periodically updated. From time-to-time we may update this policy to reflect new features or changes in our Personal Information practices or our Services. We will post a notice for users at the top of this Privacy Policy addressing any significant changes.

 
https://id.me/assets/logos/bbb-logo-55662fb4ba46ec2d9c6f5a67e4ba8aa612209990921e2fe20b0cb280eda6966a.jpg
 
Pib Star Member

Pib

Posted
Posted
10 hours ago, Sheryl said:

I honestly don't remember, sorry. It's been a few years. One of these 2 systems required a video call to set up but not sure which it was. 

 

 

For IRS acct logon, ID.Me is the one and only option. 

 

Login.gov is not an option.  I read something around a  year ago that since Login.gov didn't have the capabilities of ID.me, especially video chat verification to accomplish verfication for people who do not have a US drivers license, th at IRS was sticking with ID.me but will hopefully add Login.gov as another login option once Login.gov expands its capabilities to verify people who have challenges in getting verified like not having a US drivers license/State ID.

  • Thumbs Up 1
Tom100 Senior Member

Tom100

Posted
Posted

I had this problem when I tried to login using Chrome. Logging in with Microsoft Edge was easy.

Most government logins are optimized around Microsoft...and the contacters that build these <deleted>ty websites are not the best. 

Try Edge!

Pib Star Member

Pib

Posted
Posted

 @Galong

 

A week ago I too started getting the "temporarily suspended" notice when trying to login via the ID.me portal....I always use a US VPN connection....have had an ID.me acct for around 4 years....logged in many, many times to certain sites like IRS, VA, etc., that use/require ID.me for login.

 

I could not contact/call/chat/arrange a video call with any ID.me human.  Just had to deal with the ID.me "virtual" agent named Roy.   Submitted a trouble report via that process where right after submitting a report you get an automated email from ID.me where it has you answer a half dozen or so questions and then reply.  Your report is now finalized....now is set back and want for ID.me "human assistance, some reply, etc."

 

After a few days and no reply...submitted another report....and submitted a 3rd report a few days ago.   I even did a password reset which didn't help.   Just crickets from ID.me until this morning when I got an ID.me response  by an ID.me human (I guess)  to my 1st trouble report submission around 1 week ago.  That response today said my account had been re-instated and I could indeed login again....logged in several times today to some sites via the ID.me login process.....and these logins I was using a VPN connection with US IP address.  But you can also login without a VPN connection.

 

I don't know what triggered this temporarily submission as some of the ID.me "automated" responses/help articles said a temporary suspension could be caused by various reasons to include ID.me thinking someone might had obtained your ID Login credentials....it's not like you have suddenly turned into a bad guy, but ID.me just became suspicious of the login and temporarily suspends your acct.  And I expect logging in via VPN could sometimes could trigger such if ID.me suspects any connection, VPN or not, might be up to no good.

 

Summary: I too am now back online with ID.me account.   Just wish the ID.me assistance responses came with  a day or two versus a week.  And from googling this issue many other people have run into the same problem over the years...it's nothing new.....some people on Reddit and other social media accts say they never got a response to their temporarily suspended accts "but every person's situation is different/get suspended for various reasons."

 

 

 

Galong Gold Member

Galong

Posted
  • Author
Posted
20 minutes ago, Pib said:

For IRS acct logon, ID.Me is the one and only option. 

 

Login.gov is not an option.  I read something around a  year ago that since Login.gov didn't have the capabilities of ID.me, especially video chat verification to accomplish verfication for people who do not have a US drivers license, th at IRS was sticking with ID.me but will hopefully add Login.gov as another login option once Login.gov expands its capabilities to verify people who have challenges in getting verified like not having a US drivers license/State ID.

I don't know how Login.gov's customer service/help works, but ID.me's sucks! There's no way to contact them directly that I've found.  they need a complaint department too so I can go 'full Karen' on them. 😉  I hope the lose their government contract. They don't deserve it. 

I've got a legit driver's license for another year and a half. I've got a passkey coming soon. Once I've got that. I'll contact ID.me again and see if they can help AND I'll see about creating a login.gov account... with the help of my brother's mobile phone. I have his house as my legit US address so that part is sorted. 

Galong Gold Member

Galong

Posted
  • Author
Posted
8 minutes ago, Tom100 said:

I had this problem when I tried to login using Chrome. Logging in with Microsoft Edge was easy.

Most government logins are optimized around Microsoft...and the contacters that build these <deleted>ty websites are not the best. 

Try Edge!

They (ID.me) recommend Chrome, but what you're saying makes sense. I did try Edge and couldn't get it. I have zero idea why my account is 'temporarily suspended'.  The bots that talk to me don't understand plain English.   

Pib Star Member

Pib

Posted
Posted
22 minutes ago, Galong said:

They (ID.me) recommend Chrome, but what you're saying makes sense. I did try Edge and couldn't get it. I have zero idea why my account is 'temporarily suspended'.  The bots that talk to me don't understand plain English.   

 

25 minutes ago, Galong said:

I don't know how Login.gov's customer service/help works, but ID.me's sucks! There's no way to contact them directly that I've found.  they need a complaint department too so I can go 'full Karen' on them. 😉  I hope the lose their government contract. They don't deserve it. 

 

You said earlier you did a video chat to get re-verified...to get back online.  How did you do that? 

 

I tried to get a human again during a chat all kinds of ways but couldn't....was stuck with Roy, their "virtual agent,"    I even tried trying in things like "representative, agent, etc...etc....in initiating a chat to see if that got a human into the chat which works on other websites I've used over the years.   But no, I had to deal with Roy, say what my issue was, and then Roy would answer with a Link to click to continue like a link for a suspended acct. It was frustrating not being able to get a human....and as mentioned they do not provide phone support....they say such on their website.   

 

And a person can't create a 2nd IDme acct as that's forbidden.    And the only way I could find to do a video chat from looking at the IDme website/help articles was to schedule one but that required you to login into your IDme acct to schedule the chat which I couldn't do because of the temporary suspension which prevents login.  And such a video chat seemed to be for verification....like initial verification or if IDme sent you correspondence you need to schedule a reverification video chat for some reason.   

 

Yea, it was frustrating.  Hopefully it will not happen again.  But if/when it does I now know that that immediate assistance is probably not available...it's set back and wait for a IDme reply which took a week in my case.  Just glad I'm back online.   I logged into my acct again a few minutes ago....forth time today....two times directly into my IDme acct and two times when logging onto my IRS acct....all VPN connections.   Will keep my fingers crossed it don't happen again.

 

 

 

Galong Gold Member

Galong

Posted
  • Author
Posted
2 minutes ago, Pib said:

 

 

You said earlier you did a video chat to get re-verified...to get back online.  How did you do that? 

 

I tried to get a human again during a chat all kinds of ways but couldn't....was stuck with Roy, their "virtual agent,"    I even tried trying in things like "representative, agent, etc...etc....in initiating a chat to see if that got a human into the chat which works on other websites I've used over the years.   But no, I had to deal with Roy, say what my issue was, and then Roy would answer with a Link to click to continue like a link for a suspended acct. It was frustrating not being able to get a human....and as mentioned they do not provide phone support....they say such on their website.   

 

And a person can't create a 2nd IDme acct as that's forbidden.    And the only way I could find to do a video chat from looking at the IDme website/help articles was to schedule one but that required you to login into your IDme acct to schedule the chat which I couldn't do because of the temporary suspension which prevents login.  And such a video chat seemed to be for verification....like initial verification or if IDme sent you correspondence you need to schedule a reverification video chat for some reason.   

 

Yea, it was frustrating.  Hopefully it will not happen again.  But if/when it does I now now that that immediate assistance is probably not available...it's set back and wait for a IDme reply which took a week in my case.  Just glad I'm back online.   I logged into my acct again a few minutes ago....forth time today....two times directly into my IDme acct and two times when logging onto my IRS acct....all VPN connections.   Will keep my fingers crossed it don't happen again.

 

 

 

When it first happened, I got a video chat right away. I tried to login without using a VPN, which is what I usually do. It didn't work. I tried next with a VNP and got in!  A bit later, I tried the regular way and that's when I actually got my first 'temporarily suspended' notification.  Prior to that, it simply didn't work. 

I put in another ticket a couple of days ago and haven't heard back. Now, I want them to wait until I get a new Passkey from BKK. I'll hopefully be able to set that up with ID.me and eliminate the problem. 🤞  Passkeys are not cheap.  I got one of the cheaper ones and it was still 1,800 baht.   Oh well, I'll use it to log into other things, so not a waste if it doesn't work for ID.me.

Pib Star Member

Pib

Posted
Posted
15 minutes ago, Galong said:

When it first happened, I got a video chat right away. I tried to login without using a VPN, which is what I usually do. It didn't work. I tried next with a VNP and got in!  A bit later, I tried the regular way and that's when I actually got my first 'temporarily suspended' notification.  Prior to that, it simply didn't work. 

I put in another ticket a couple of days ago and haven't heard back. Now, I want them to wait until I get a new Passkey from BKK. I'll hopefully be able to set that up with ID.me and eliminate the problem. 🤞  Passkeys are not cheap.  I got one of the cheaper ones and it was still 1,800 baht.   Oh well, I'll use it to log into other things, so not a waste if it doesn't work for ID.me.

 

A seriously doubt a  hardware passkey is going to help from possibly get temporarily suspended unless when selecting as passkey as one of the 2FA methods available on IDme that use of a passkey overrides/prevents use of any other 2FA method such as Google Authenticator, SMS, etc., which I don't think it does. 

 

But a "passkey" does greatly help in phishing/using a fraudulent, fake website as doing the passkey setup the correct site to log into is part of the passkey setup....and a passkey can negate the entry of a person's login User ID and PW....it basically like going "password-less."   And some websites, like some banking websites, are now starting to offer "software-based passkey" login where one of your devices, like mobile phone or computer, acts as a "passkey"...basically it simulates a hardware-based passkey.   Software-based passkeys may make hardware-based passkeys unneeded....and software-based passkeys are free; can't say the same for hardware-based passkeys.

 

IDme article on use of a passkey on IDme

https://help.id.me/hc/en-us/articles/10295798300951-Setting-up-passkey-multi-factor-authentication-MFA

Galong Gold Member

Galong

Posted
  • Author
Posted
3 minutes ago, Pib said:

 

A seriously doubt a  hardware passkey is going to help from possibly get temporarily suspended unless when selecting as passkey as one of the 2FA methods available on IDme that use of a passkey overrides/prevents use of any other 2FA method such as Google Authenticator, SMS, etc., which I don't think it does. 

 

But a "passkey" does greatly help in phishing/using a fraudulent, fake website as doing the passkey setup the corrrect site to log into is part of the passkey setup.    And some websites, like some banking websites, are now starting to offer "software-based passkey" login where one of your devices, like mobile phone or computer, acts as a "passkey"...basically it simulates a hardware-based passkey.   Software-based passkeys may make hardware-based passkeys unneeded....and software-based passkeys are free; can't say the same for hardware-based passkeys.

 

IDme article on use of a passkey on IDme

https://help.id.me/hc/en-us/articles/10295798300951-Setting-up-passkey-multi-factor-authentication-MFA

What I've read is you can make the passkey the default MFA method and if for some reason it doesn't work, you can try the user name/PW option. This is all unnecessarily sketchy given that there is no emergency way to contact ID.me if everything fails. Roy needs to be fired. 😒

Pib Star Member

Pib

Posted
Posted
Just now, Galong said:

What I've read is you can make the passkey the default MFA method and if for some reason it doesn't work, you can try the user name/PW option. This is all unnecessarily sketchy given that there is no emergency way to contact ID.me if everything fails. Roy needs to be fired. 😒

Many, many, many organizations/companies (government agencies and civilian companies/organizations), like state and city governments now use IDme like unemployment benefits, IRS, etc....etc...etc.   IDme is like the 800 pound guerrilla in the US when it comes to identity verification and acct login management. 

 

And when I say identity verification I mean not just a one-time verification to do a one-time event but to logon certain sites like the IRS.  That is a person still goes to a certain organization's website to  click the login button which then takes the person to the IDme portal for login using a person's IDme login credentials and then the IDme routes the person back to the website they wanted to log into like a person's IRS acct, VA account, etc....etc....etc account....they are now logged into that acct.  Many organizations have just contracted-out to IDme the responsibility of verifying a person's identity and the login process.   It's kinda like IDme is now the doorman/bouncer at a club's entrance....you can't get into the club without going thru the doorman/bouncer first.

 

Preaching to the choir I know....this is just for others who may not know how IDme, Login.gov, etc., works....why they exist....what they do.

  • Thumbs Up 1
Galong Gold Member

Galong

Posted
  • Author
Posted
7 minutes ago, Pib said:

Preaching to the choir I know....this is just for others who may not know how IDme, Login.gov, etc., works....why they exist....what they do.

They need an 800 number!

exant Senior Member

exant

Posted
Posted

Galone outstanding education instruction for old age retired pernament USA citizens living in Thailand. Keep up the details of your struggle contacting communications with SSA.GOV International / Manila / FBU.  The trouble

desctibed inside SSA.GOV ASEAN blogs are scattered amd sloopy remarks that  has no practial dependable top down management solutions 

 

WHY these problems from a hand full of old age USA citizens should be focused towards and delivered toward the SSA.GOV paid managers who

continue to ignore 2025 agency  communication trouble.

 

I know people over 15 years living isolated in Thailand USA relatives ftiends dead, and continue denial of USA SSA services trashed by sloopy untrained

temporary hired fired SSA agents. We get old we get senile we get dead we get no respect... The past memory of a dedicated motivated enthusiastic help full knowledge full and able worker is now smoke and mirrors projected by a

hand full of happy Thailand  campers.

 

USA Citizen Customer services shall continue to degrade probably worse  for

retired ignored older expats, unless they vote together and combine together to educate, repair, replace, supervise USA customer service complaints herein

adjuticated       

  • Thumbs Up 1
Galong Gold Member

Galong

Posted
  • Author
Posted
15 minutes ago, exant said:

Galone outstanding education instruction for old age retired pernament USA citizens living in Thailand. Keep up the details of your struggle contacting communications with SSA.GOV International / Manila / FBU.  The trouble

desctibed inside SSA.GOV ASEAN blogs are scattered amd sloopy remarks that  has no practial dependable top down management solutions 

 

WHY these problems from a hand full of old age USA citizens should be focused towards and delivered toward the SSA.GOV paid managers who

continue to ignore 2025 agency  communication trouble.

 

I know people over 15 years living isolated in Thailand USA relatives ftiends dead, and continue denial of USA SSA services trashed by sloopy untrained

temporary hired fired SSA agents. We get old we get senile we get dead we get no respect... The past memory of a dedicated motivated enthusiastic help full knowledge full and able worker is now smoke and mirrors projected by a

hand full of happy Thailand  campers.

 

USA Citizen Customer services shall continue to degrade probably worse  for

retired ignored older expats, unless they vote together and combine together to educate, repair, replace, supervise USA customer service complaints herein

adjuticated       

Thanks, Exant... you nailed it. We seem to be cast aside when we're old. I started working a regular job at 14 (started paying SS as soon as I could) and there were no gaps in my employment until I moved to Thailand. SS is mine! I should be able to access it from anywhere. 

I don't see the communication issue getting any better in the next few years... quite the opposite. ID.me is NOT a government agency. They should communicate better or the government should give the identification contract to someone else... ID.me is robot-driven and these robots have a minimal vocabulary skill/data from my recent experiences. I asked simple direct questions and got an unrelated (obviously) cut-and-paste responses. 🤦🤦🤦  I then submit a ticket and cross my fingers.  Finger crossing shouldn't be part of the US government's way of doing business. 😤

Galong Gold Member

Galong

Posted
  • Author
Posted
1 hour ago, exant said:

I know people over 15 years living isolated in Thailand USA relatives ftiends dead, and continue denial of USA SSA services trashed by sloopy untrained

temporary hired fired SSA agents.

Are you saying that you know some US expats who lost their Social Security?  If so, could you explain how they lost it, please?

exant Senior Member

exant

Posted
Posted

The 15 year history is a long story embeded some where in ASEAN ssa titles..

In short summary California property was sold and money transfered to Wells Fargo Bank. Expat moved to Asia asked for wire transfer. wells Fargo manager demanded mail SSA card back to start wire transfer. Expat started at USA Embassy and was instructed by Manila to run atound like a monkey stamp and verify forms and identity to receive SSA card. The SSA card was never delivered up to this date and Wells Fargo under the patriot act and dhs security deleted shut down destroyed expat accounts and stated bank mailed

check to an unpaid. long dead, last address was expat USA po box. 

 

Manila FBU sloppy untrained actions over several years history created world war 3 and then years later  expat at age 70 applied for ssa was again told to

run around certify ing verifying from ASIA demanded original documents at

the USA Embassy that the USA Rmbassy mailed internal coded diplomatic pouch to Manila FBU not one time but two times from the USA Embassy.

 

To jeep it simple Manila was contacted and replied with 17 temporary hired fired agents over the years re[;ied they never got the SSA forms, and continued ignoring messages and ohone calls up to this date as the expat

only instructions was from Baltimore no response no help from Manila.

As of up to date expat received a 1099 statement dated 2023, 20,145 USD

was paid but all was returned to SSA po box in PA. 

 

In closure the expat has mailed multiple International Direct Deposit forms all signed and verified banj managers and valid USA passport both to Manila FBU and Baltimore,  Expat recently phoned Baltimore was informed close to 50K USD is in limbo however recorded bank name and account and address was correct inside baltimore however there is nothing they can do expat must

contact FBU manila for delivery.. Yes yes expat has and has mailed manila

who continue to be silent do nothing. 

 

It is a fact that manila has no educated staff and use temporary off the street

untrained labor who are not educsted ot motivated on USA citizen customer

service account beyond packing envelopes with stamps mailed by a row boat

to Baltimore.. I have same trouble with paper mail to Baltimore or Manila they never answer never acknowledge delivery perhaps their mail room is a paper box they empty as trash. 

 

I do not blame the motivation of some SSA agents because yes there are many retarded not smart people asking repeat questions however there

should be a smart managed accountable audit trail and training inside all

USA GOV business operations from VA to IRS that is lacking inside SSA,GOV

 

Have other history another expat filed basic simple SSA benfit with a USA passport clear date of birth and name however fater years of struggle to

communicate was informed 5 years later was approved SSA benefit with a new birth date and middle name changed. The 5 year delayed Medicare

card and middle name did not bother or concern this expat however the

problems of recovery 5 years was again manila ignored as all the SS 561

request for hearings and request for OIG deposition

 

So the bottom line answer with Baltimore you are not in the USA you must 

always contact manila FBU nobody else can help you...  DOGE is a long way off from solutions of using A I programmed audio chat to steer 90 percebt of SSA.GOV benfits / SSID / Medicare / 24/7 p[hone  callers away from available

SSA staff required to correct  international expat serviced applications       

  • Confused 1
  • Sad 1

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.



ASEANNOW

ASEANNOW (formerly Thai Visa) Thailand's oldest and most popular forum for expats and foreigners.

Sign up today and have your say

MORE INFO

POPULAR AREAS

CONTACT US

219/59 Asoke Towers, 15th Floor, Soi Sukhumvit 21, Watthana, Bangkok 10110
(+66) 99 196 1100
[email protected]

×
×
  • Create New...