Debit card hijacked

[Arkie]

Looking for help on which was to turn.   I use Wise and Remitly for transfers from US.  I used Remitly in April and Wise in June.  On the days of both transfers my US personal Debit card was used my unauthorized person.   One was 904.00 and the other was for 940.00.  The one in June shows a company named Lotus and the one in May shows SC Express as the places card was used.    The debit card has been has been cancelled.  transfers were done on my iPhone and with my home network.  Any ideas would be gratefully appreciated 

[seajae]

both are supermarkets, if done from your phone and your home network it was obviously done by a family member/someone in your home that had access to your phone, pretty obvious really.

[jas007]

1 hour ago, seajae said:

both are supermarkets, if done from your phone and your home network it was obviously done by a family member/someone in your home that had access to your phone, pretty obvious really.

But why would a family member transfer money to a supermarket?  And. it those are dollars, that's a lot of money to spend at a supermarket.  If the amounts are Thai baht, then that's another matter.  

 

 

[ChaiyaTH]

Sometimes staff use a data collector of the card, then you get this declined payment, and then they let you try again and it works. I had this once when i bought a new iPhone at a shop in the south, 1 day after that visit, that exact same card was suddenly charged for nearly 30,000 baht for Amazon shopping (which i never used).

 

Simply called kasikornbank by phone and received it back like 7-10 days after. They never told me what the outcome was except they knew it was not me.

[CharlieH]

Banking forum - moved

[Millian]

20 hours ago, jas007 said:

But why would a family member transfer money to a supermarket?  And. it those are dollars, that's a lot of money to spend at a supermarket.  If the amounts are Thai baht, then that's another matter.  

 

 

To pay for what ever goods they purchased.

Sounds like they ordered a delivery (if it was thb and not USD) 

[cdemundo]

Have you reported the fraud to the card issuer?

 

Some years ago I had several fraudulent transactions made on my debit card in Thailand when I was back the US.

The fraud was investigated and I was reimbursed.

 

They asked me: was card out of my possession?, did anyone else have my password/number?, and did I recognized the transactions?.

I was able to answer no, no, and no.

 

Reimbursement about 2 weeks later IIRC.

 

But you are saying "transfers were done on my iPhone and with my home network" this is a different situation.

Sounds like someone who has access to your iPhone right?

[Pdavies99]

On 6/10/2025 at 3:43 AM, Arkie said:

Looking for help on which was to turn.   I use Wise and Remitly for transfers from US.  I used Remitly in April and Wise in June.  On the days of both transfers my US personal Debit card was used my unauthorized person.   One was 904.00 and the other was for 940.00.  The one in June shows a company named Lotus and the one in May shows SC Express as the places card was used.    The debit card has been has been cancelled.  transfers were done on my iPhone and with my home network.  Any ideas would be gratefully appreciated 

In the future use the "Freeze" card option when not in use, then withdrawals cannot be made until instant "unfreeze" card, a great facility.

[Eaglekott]

On 6/10/2025 at 9:43 AM, Arkie said:

transfers were done on my iPhone and with my home network.

I think your card information was stolen and used, and was not used from your phone or home network, You simply just got the notification that it was used to your phone.

Use debit card online can be dangerous because when you use a debit card the money leaves your account directly and you might not get it back. If you use a Credit card the bank can freeze the payment and you will get the money back.

[OneManShow]

I never use my US debit online and freeze it when I don't need it. 
I don't use my Thai debit online either, never keep a high balance on the card.