Kasikorn Bank App: Facial Recognition required for certain transactions/functions from Jul 2

[Mutt Daeng]

Just got this message in the KPlus app.

 

[Dan O]

This has been going on for over a year with most all banks in one form or another. Its to prevent scammers siphoning off all your money 

[riclag]

Bangkok Bank does the same!

I dont like a foreign country  banks having my picture for hackers to “possibly use” fraudulently! My country is no better with hackers getting into a database exposing personal information & SS#.

 

I only use kbank as a alternative bank presence.Last year kbank made me fill out a Usa California W9 statement with my SS# , I reluctantly agreed ! I hope I never get my Identity stolen again, it sucks jumping hoops to prove your innocence.

 

 

 

 

 

[CallumWK]

  On 6/21/2025 at 5:12 AM, Dan O said:

This has been going on for over a year with most all banks in one form or another. Its to prevent scammers siphoning off all your money 

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This has been a PITA for over a year with most all banks, especially for people who are required to wear glasses to read the messages on their phone screen.

 

I just closed accounts with 1 bank last week, because i was unable to complete facial recognition for a transfer of funds.

 

Soon my accounts with SCB will also be closed, since they have the same requirement, but at the same time have announced they can't even set it up for foreigners, so every transaction over 50K requires a visit to the branch

[Gaccha]

I didn't see any message in my Kasikorn app when I checked it a few seconds ago. Notably the message does say "just for you". Do you have a working app on your phone? 

 

The fact that the message is saying you need to go to the bank to complete the facial registration suggests that you have incomplete registration with them. Since I routinely have to do facial recognition on my app should I reach the conditions (which I currently specify as 20,000 baht but I can instantly change in the App) I cannot see any reason why I would also need to go to the bank.

 

Nevertheless, some conditions mentioned in the message are new. Increasing the daily transaction limit has never required facial recognition.

 

I never understood the talk on this website about needing to go to the bank to get facial recognition registered etc since I found with all my apps with all my banks (three of them), they allowed me to carry out the facial recognition registration on my phone on my own in my kitchen.

[Mutt Daeng]

  On 6/21/2025 at 8:20 AM, Gaccha said:

I didn't see any message in my Kasikorn app when I checked it a few seconds ago. Notably the message does say "just for you". Do you have a working app on your phone? 

 

The fact that the message is saying you need to go to the bank to complete the facial registration suggests that you have incomplete registration with them. Since I routinely have to do facial recognition on my app should I reach the conditions (which I currently specify as 20,000 baht but I can instantly change in the App) I cannot see any reason why I would also need to go to the bank.

 

Nevertheless, some conditions mentioned in the message are new. Increasing the daily transaction limit has never required facial recognition.

 

I never understood the talk on this website about needing to go to the bank to get facial recognition registered etc since I found with all my apps with all my banks (three of them), they allowed me to carry out the facial recognition registration on my phone on my own in my kitchen.

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Yes, I was wondering about the "just for you" message. I do have a fully functional KPlus app on the phone. If I go into the app, select settings and then click on Facial Recognition, I get a message saying it's only for Thai people only which is why I need to go to the bank. I'll pop into the bank on Monday to see what the situation is.

[Gaccha]

  On 6/21/2025 at 9:49 AM, Mutt Daeng said:

pop into the bank on Monday

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I'm just speculating, but do you have quite an old phone? Say, older than 7 years. I think the banks now take the security weaknesses of old phones very seriously. 

[Mutt Daeng]

  On 6/21/2025 at 10:09 AM, Gaccha said:

 

I'm just speculating, but do you have quite an old phone? Say, older than 7 years. I think the banks now take the security weaknesses of old phones very seriously. 

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No. My phone is less than a year old. It has android 15.

[Gaccha]

 

  On 6/21/2025 at 10:23 AM, Mutt Daeng said:

My phone is less than a year old

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Let us know why they marked you out.

[topt]

  On 6/21/2025 at 5:36 AM, CallumWK said:

so every transaction over 50K requires a visit to the branch

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Is this actually the case?

I thought you could ring the help centre and get clearance which was valid for an hour after approval?

 

[CallumWK]

  On 6/21/2025 at 1:46 PM, topt said:

Is this actually the case?

I thought you could ring the help centre and get clearance which was valid for an hour after approval?

 

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There is a post in the SCB thread, copy of email, which explains that option is only available for SCB debit card holders. So if you don't have a debit card a visit to the branch is the only option

[topt]

  On 6/21/2025 at 1:52 PM, CallumWK said:

 

There is a post in the SCB thread, copy of email, which explains that option is only available for SCB debit card holders. So if you don't have a debit card a visit to the branch is the only option

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Ok thanks - I have a debit card.....

I will find out at the end of this month.

[Dan O]

  On 6/21/2025 at 5:36 AM, CallumWK said:

 

This has been a PITA for over a year with most all banks, especially for people who are required to wear glasses to read the messages on their phone screen.

 

I just closed accounts with 1 bank last week, because i was unable to complete facial recognition for a transfer of funds.

 

Soon my accounts with SCB will also be closed, since they have the same requirement, but at the same time have announced they can't even set it up for foreigners, so every transaction over 50K requires a visit to the branch

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Have you tried Krungsri ? I've had great service with them and friendly to foreigners if your on a longer term extension. Should be a walk in the park 

 

[Stocky]

  On 6/21/2025 at 8:20 AM, Gaccha said:

Notably the message does say "just for you".

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It was 'just for me' as well this morning, will pop into the bank this week. Previously they told me the system couldn't handle foreigners, clearly now it can.

 

And before you ask I have a fairly new mobile running Android 15 and have been a customer with Kasikorn for nearly 20 years.

[Gaccha]

  On 6/22/2025 at 4:51 AM, Stocky said:

Previously they told me the system couldn't handle foreigners

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I'm taking by this remark that you visited them after they asked you to register for facial recognition? And at that time they said they could not handle foreigners?

 

This is strange because I never had that experience. I never needed to go to the banks. The Apps simply went through the facial recognition registration. Also other foreign friends have not had that experience either. I'm wondering what the difference was. Are you citizens of dodgy countries, such as the United States?

[Stocky]

  On 6/22/2025 at 5:02 AM, Gaccha said:

I'm taking by this remark that you visited them after they asked you to register for facial recognition? And at that time they said they could not handle foreigners?

 

This is strange because I never had that experience. I never needed to go to the banks. The Apps simply went through the facial recognition registration. Also other foreign friends have not had that experience either. I'm wondering what the difference was. Are you citizens of dodgy countries, such as the United States?

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No, it was last year, I was in the bank waiting for the wife to sort out an account issue. Whilst there they scanned her face, when I asked what that was about they said new security measures but not for foreigners yet. 

 

Unless you consider the UK dodgy then no it's not that.

 

But there's seldom consistency with the banks, I've yet to receive the email about tax numbers, though many people did - TiT

[Gaccha]

  On 6/22/2025 at 5:38 AM, Stocky said:

I've yet to receive the email about tax numbers

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That might explain it. I've had a Tax Id since day 1 of opening the accounts. The lack of one might get your accounts classed as higher risk. After all, their major fear is money laundering.

[Stocky]

  On 6/22/2025 at 7:37 AM, Gaccha said:

That might explain it. I've had a Tax Id since day 1 of opening the accounts. The lack of one might get your accounts classed as higher risk. After all, their major fear is money laundering.

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I doubt it, I just haven't had my face registered whereas you say you have.

[Mutt Daeng]

  On 6/22/2025 at 7:40 AM, Stocky said:

I doubt it, I just haven't had my face registered whereas you say you have.

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I agree with @Stocky. I'm from the UK and Kasikorn have a record of my Thai tax id, so I think it's simply because we are not registered for facial recognition yet.

[KhunBENQ]

  On 6/22/2025 at 4:51 AM, Stocky said:

It was 'just for me' as well this morning, will pop into the bank this week. Previously they told me the system couldn't handle foreigners, clearly now it can.

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Yes Kasikorn app clearly says:

 

For Thai customers only

 

Due to the wonderful "screenshot not allowed" I can not show the pop-up here.

Same for SCB where I closed my accounts.

 

Bangkok Bank is capable.

Handling is quite annoying if you need glasses to read the instruction (stupid SW developers).

[Upnotover]

  On 6/23/2025 at 1:07 AM, KhunBENQ said:

Yes Kasikorn app clearly says:

 

For Thai customers only

 

Due to the wonderful "screenshot not allowed" I can not show the pop-up here.

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Mine the same. 

[Digitalbanana]

  On 6/23/2025 at 1:07 AM, KhunBENQ said:

Yes Kasikorn app clearly says:

 

For Thai customers only

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Mine clearly says the opposite!

 

[KhunBENQ]

  On 6/23/2025 at 1:33 AM, Digitalbanana said:

Mine clearly says the opposite

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Ok so seems they have it ready now. Will visit the branch.

[bkkniko]

I did the facial verification few days ago in the branch, but the notification is still in the app. Anyone else did, is the notification supposed to disappear after you do the verification? Or it will disappear on 2th July?

[anrcaccount]

  On 6/23/2025 at 10:50 AM, bkkniko said:

I did the facial verification few days ago in the branch, but the notification is still in the app. Anyone else did, is the notification supposed to disappear after you do the verification? Or it will disappear on 2th July?

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Same here.

 

Firstly staff had no idea what to do, they eventually they got my face scanned , then for whatever reason created me a new passbook and binned the old one.

 

Did you have the same, or no passbook required? 

 

I also still have the notification present in the app, no idea what will happen on 2 July! TIT!

 

 

[bkkniko]

  On 6/23/2025 at 11:21 AM, anrcaccount said:

 

Same here.

 

Firstly staff had no idea what to do, they eventually they got my face scanned , then for whatever reason created me a new passbook and binned the old one.

 

Did you have the same, or no passbook required? 

 

I also still have the notification present in the app, no idea what will happen on 2 July! TIT!

 

 

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Actually, yes, I forgot to mention. They also gave me a new passbook and binned the old one, which was weird because old passbook still had many empty pages. My guess is, that the notification is a broadcast message and should disappear on 2th July automatically, but who knows.

[anrcaccount]

  On 6/23/2025 at 11:28 AM, bkkniko said:

Actually, yes, I forgot to mention. They also gave me a new passbook and binned the old one, which was weird because old passbook still had many empty pages. My guess is, that the notification is a broadcast message and should disappear on 2th July automatically, but who knows.

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Ah, good to hear.

 

Looks like you and I are done on this anyway, that is, until the next thing is required!

 

 

[cjinchiangrai]

Go get your picture taken. It is not that big a deal.

[Lorry]

  On 6/21/2025 at 4:35 PM, Dan O said:

Have you tried Krungsri ? I've had great service with them and friendly to foreigners if your on a longer term extension. Should be a walk in the park 

 

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They kick you out when you 70.

(I exaggerate.  They only don't let you use the app when you are 70. And no web-based internet banking, anyway)

[Dan O]

  On 6/21/2025 at 1:46 PM, topt said:

Is this actually the case?

I thought you could ring the help centre and get clearance which was valid for an hour after approval?

 

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no you should be able to increase your limit per transction. You have to contact the bank to find out their process. It should be understood that the limit is there to give you a stop gap and worse case loss if scammed. if you raise the limit and get scammed you get no extra support as a result of increasing your limit.