Beware: Fake DOH Text Scams Target Public with Refund Hoax

Photo courtesy of Manila Bulletin

Scammers are exploiting the public by sending fraudulent text messages claiming to originate from the Department of Health (DOH), which promise refunds for purported hospital overpayments. The DOH alerted the public to this deceptive scheme recently.

Reports have emerged of individuals receiving messages asserting they are owed over ₱8,000 (approximately 5,800 Thai Baht) through something called the "DOH zero billing plan." Recipients are urged to click a dubious link to claim their supposed refund.

The DOH, in an official advisory, clarified, "The transaction in the image is a type of scam. It did not come from the DOH or any government agency." The department emphasised that neither it nor its hospitals send unsolicited links to the public, warning people against clicking suspicious URLs in such scam messages.

Under the Marcos administration’s “Bayad na Bill Mo” or “No Balance Billing” programme, legitimate benefits include free basic services and accommodation across all DOH hospitals in the country. This programme is entirely separate from the misleading texts being circulated.

The department stressed the importance of remaining vigilant against such scams, as these tactics often employ official-sounding names and false promises to deceive recipients into clicking harmful links or unwittingly divulging personal information.

To protect themselves from these scams, the public is encouraged to verify health-related information through the DOH’s verified website and social media platforms before taking any action based on unsolicited messages.

As these fraudulent activities continue to target unsuspecting individuals, the DOH's reminder serves as a crucial call for awareness and caution. Stay informed, stay secure, and always verify through official channels.

  Adapted by ASEAN Now from Manila Bulletin 2025-08-14