This is a first for Lazada.

I made an order that was delivered by Flash. Well, it "shows" delivered but it was not. The delivery supposedly happened between 21:25 and 21:27 according to Flash receipts and Lazada receipts. I pulled the video off of the security cam and nobody came to our house. The dog would have alerted me too but nobody ever came to the front gate.

I've checked the signature an it's just a straight dash. Maybe the delivery driver just got tired and tossed it in the ditch somewhere. I've checked around the house but nada. Nobody delivered it. Nobody came here at the time the package was "signed" for.

Soooo, now what? Has anyone here made a Non-Delivery complaint with Lazada before. What did you do and how did it work out.

Thanks!

2 minutes ago, connda said:

This is a first for Lazada.

I made an order that was delivered by Flash. Well, it "shows" delivered but it was not. The delivery supposedly happened between 21:25 and 21:27 according to Flash receipts and Lazada receipts. I pulled the video off of the security cam and nobody came to our house. The dog would have alerted me too but nobody ever came to the front gate.

I've checked the signature an it's just a straight dash. Maybe the delivery driver just got tired and tossed it in the ditch somewhere. I've checked around the house but nada. Nobody delivered it. Nobody came here at the time the package was "signed" for.

Soooo, now what? Has anyone here made a Non-Delivery complaint with Lazada before. What did you do and how did it work out.

Thanks!

More than likely they've delivered to the wrong house.

What 'usually' happens with the delivery note (on lazada and shopee) is they take a photo of the package on your 'door-step' (or wherever they left it) - thats their proof of delivery - is there any such photo that you can find on the app.

Its quite common for us to end up with parcels and even food deliveries intended for people in the next mooban - same house #... and they sometimes get our deliveries too !!... common enough, that we have their Line Messenger !!!

So - its possibly that it was delivered to the wrong house.

File an issue with Lazada that you didn't receive the item - you'll get a refund.

I've had the same thing twice - only with Flash.

1. Delivered to the security guard at the village entrance, but shown as fully delivered.

2. Shown as fully delivered at 23:59hrs, but was delivered the next day.

I guess that they have their target delivery times and try these tricks to stay within those targets - maybe there are penalties if they don't.

TBH I didn't complain. These guys get paid a pittance.