Ace Insurance Company

[FlakeyFoont]

I am currently looking at purchasing Personal Accident Insurance with ACE Insurance company. Anyone have any experience making a claim with this company?

[scorecard]

Paid my claim after three months, after numerous requests for attention to my claim, and only after I got really angry and seriously demanding that they give the matter their immediate attention.

When they did transfer the funds they got the amount wrong (short) and I had to go through more discussion and needed again to get really angry before the matter was finally fixed.

[FlakeyFoont]

Thanks for the input Scorecard, good to know. Can you give any details why the company took so long to pay? Were they disputing the claim?

[scorecard]

Thanks for the input Scorecard, good to know. Can you give any details why the company took so long to pay? Were they disputing the claim?

- They were not disputing the claim in any way.

- The claim documentation was submitted very quickly, I checked quickly whether it had been received and was complete and acceptable. It was.

- They were just very very slow and didn't really bother to react when I first started to query why so slow. There was a certain level of arrogance, a certain level of who cares about customers. Numerous e.mails were just ignored.

- Numerous phone calls to their country claims manager produced "I'll get back to you" with zero or very slow and unfocused replies, or a return call from a junior person with no substantive information.

- At my request the broker appraoched them with no response.

- They got serious when I got really angry.

[PEP]

I have used ACE several times for TGF travel insurance, Two claims, no problems with payment. I did not have to get angry at all. Will use them again