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True'S All Together Bonus


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I wonder if anyone can help explain what this bonus is and how it can be used. The True website shows how many points I have accumulated as does every bill but it doesn't offer guidance on how to use these points. My Thai girlfriend has called to ask customer services and confirms, "It's a bonus!". Great. Thanks for that. My bonus has reduced over 2,000 baht this year. Have I been using credits with my calls or do they take the points away after a certain time? If there is any value in this bonus system, it would be worth knowing about! Thanks in advance for your feedback!

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