Bad Services On Budget Airlines

[Thaising]

Have anyone encounter very bad check-in ground services at Don Muang Airport, especially budget airlines flying international routes?. Where have all the Thais hospitality gone or we traveller asking to much of them. As a frequent traveller, it seem that the low cost airlines front counter staffs are getting worse and rude to serve people who pay less, haven't the company not giving the staffs proper training. I hope budget airlines don't forget that passenger who pay to fly also keep their airline flying high. Free to comment for folks who have bad experience with budget airlines

[somchai jones]

Have anyone encounter very bad check-in ground services at Don Muang Airport, especially budget airlines flying international routes?. Where have all the Thais hospitality gone or we traveller asking to much of them. As a frequent traveller, it seem that the low cost airlines front counter staffs are getting worse and rude to serve people who pay less, haven't the company not giving the staffs proper training. I hope budget airlines don't forget that passenger who pay to fly also keep their airline flying high. Free to comment for folks who have bad experience with budget airlines

Recently flew Bangkok Air from Bangkok to Samui.

No problems at the counter (polite staff) and the service from the steward and stewardess on the plane was excellent. Indeed, the cabin crew of Thai Inter could learn a thing or two from them in the good manners dept.

[Jiu-Jitsu]

Is PG a budget airline? I thought it was a 'boutique' airline.

[leisurely]

We use air delasia a lot and apart from the inevitable delays, they are always without exception pleasant to us. We get on the plane first (the only bonus of having children) and the crew are fine as well. Normally the pilots wave at the girls as we go up the stairs too!

[somchai jones]

Is PG a budget airline? I thought it was a 'boutique' airline.

'Boutique' is what they call it. Sales spin for small but quality. I'd class it as a buget airline though as it's prices fall in the budget range.

Anyway I'd certainly recommend it.

[Chopper]

I have used Air Asia quite a lot both domestic and International. I have not found the Ground Staff to be rude in my experience.

Have you had a bad experience with any carrier in particular ?

[AsiaWolfie]

my experience after flying 20-30 times each year is, the budget crews, no matter if check-in staff or cabincrew, are usually MORE FRIENDLY and welcoming than those of the so-called "big carriers". big carriers means: Thai, Lufthansa, Gulf, Kuwait Air, Malaysian airlines, Turkish airlines..... u can find a lot of arrogant and indifferent people working for those big airlines. the only bad experience out of maybe 50 flights I had with a budget airline staff, was in Singapore, when I had a noisy discussion with a rude Indian check-in-desk supervisor of TIGER AIRWAYS in the first week of their operation in September 2004. the delays of "air Delay-sia" (great term ) are another story, though.......

Edited February 2, 2006 by AsiaWolfie

[somchai jones]

my experience after flying 20-30 times each year is, the budget crews, no matter if check-in staff or cabincrew, are usually MORE FRIENDLY and welcoming than those of the so-called "big carriers". big carriers means: Thai, Lufthansa, Gulf, Kuwait Air, Malaysian airlines, Turkish airlines..... u can find a lot of arrogant and indifferent people working for those big airlines. the only bad experience out of maybe 50 flights I had with a budget airline staff, was in Singapore, when I had a noisy discussion with a rude Indian check-in-desk supervisor of TIGER AIRWAYS in the first week of their operation in September 2004. the delays of "air Delay-sia" (great term ) are another story, though.......

Agreed. Thia Inter cabin crew are getting noticeably worse.

They seem to think it's ok to be aloof. Also, I used to think it was a nice touch when they brought the congac round after each meal (on international flights).

Recently in 2 out of 3 flights they neglect to do it and if you ask for a brandy, it's almost too much trouble.

Singapore Airlines I find consistently good. The stewardesses apart from being friendly and proffessional are wonderful to look at - a welcome distraction when turbulance develops!