fisherd3 Posted January 31, 2013 Share Posted January 31, 2013 Last night I book ticket with Air Asia everything OK, til I get to th last page where it said in big Orange type ' Confirmation Pending' it also said that an email had bee sent to me detailing my itinary. As of 12 hours later I have no email , no ticket no nothing and have paid 2600thb to Air Asia. Read the boards it is common, the customer is supposed to phone Malaysia to find out what is going on but Air Asia do not answer the phone. A straight % Skim to con people out of money , NEVER AIR ASIA AGAIN . Air Asia Can be cheap but You pay in the end as usual with cheap products. Link to comment Share on other sites More sharing options...
beano2274 Posted January 31, 2013 Share Posted January 31, 2013 have you checked to see if the money has been taken. Also did you type the email correctly? (I sometimes type too fast and miss a letter or two). I used Air Asia and paid by going to 7/11, easier for me at the time as had no credit card, and I knew that it had been paid. Link to comment Share on other sites More sharing options...
fisherd3 Posted January 31, 2013 Author Share Posted January 31, 2013 (edited) have you checked to see if the money has been taken. Also did you type the email correctly? (I sometimes type too fast and miss a letter or two). I used Air Asia and paid by going to 7/11, easier for me at the time as had no credit card, and I knew that it had been paid. Thanks for Your interest. I am 'a member' at Air Asia My email address is in the system. I bought a ticket last week no problem. I will check the money but I doubt they say they have taken it (on the final page) and haven't and if they haven't they are still at big fault for saying they have and further misleading the customer. It should not be up to me to go to the bank to find out the state of affairs and should not be up to the customer to phone Malaysia to chase their paid for ticket without compensation, when they do not answer the phone anyway . Its all about confusing the customer. Edited January 31, 2013 by fisherd3 Link to comment Share on other sites More sharing options...
beano2274 Posted January 31, 2013 Share Posted January 31, 2013 have you used your credit card to purchase with them before, I remember someone else on here complaining that their credit card was not recognized by the system. If you have Internet banking should be easy to see if the money has been taken or even a quick call to your credit card company. If taken then follow up. good luck, now I know why I use the payment at 7/11 option. 1 Link to comment Share on other sites More sharing options...
lovelaos Posted January 31, 2013 Share Posted January 31, 2013 It seems they may be having a problem with their website. I tried to book a flight yesterday, wouldn't accept my card. Tried again this morning, everything fine. Link to comment Share on other sites More sharing options...
aarn Posted January 31, 2013 Share Posted January 31, 2013 Sometimes there is a delay of 24hr before you get emailed the booking/confirmation. A lot of people using gmail don't seem to realise that the junk box is a little hidden away, compared to hotmail. It's good to become 'a member' of AA, so much faster when booking a ticket. Without wanting to go off-topic, beano2274 could you give a few hints re. paying at 7/11, please? Would suit me... Cheers, AaAa Link to comment Share on other sites More sharing options...
54321 Posted January 31, 2013 Share Posted January 31, 2013 I have booked over a dozen tickets with air asia and have never had a problem, I doubt they are in the business of cheating customers in the way you suggest otherwise they wouldn't be one of the fastest growing airlines. Link to comment Share on other sites More sharing options...
The Dancer Posted January 31, 2013 Share Posted January 31, 2013 I have flown AA probably 50 times this past few years and never the slightest problem from payment to landing (except for the annoyingly cramped check-in area ever since they moved to DM). I have even discovered the secret to actually getting their promo rates which, oddly enough, is related to scoring a date with one of their babe hostesses. Send me 50b. and I'll fill you in. Link to comment Share on other sites More sharing options...
lovelaos Posted January 31, 2013 Share Posted January 31, 2013 I have flown AA probably 50 times this past few years and never the slightest problem from payment to landing (except for the annoyingly cramped check-in area ever since they moved to DM). I have even discovered the secret to actually getting their promo rates which, oddly enough, is related to scoring a date with one of their babe hostesses. Send me 50b. and I'll fill you in. 50 Baht? Do we get a free pic of the girl with that deal? Link to comment Share on other sites More sharing options...
OMGImInPattaya Posted February 2, 2013 Share Posted February 2, 2013 Booked and flown AA dozens of times...never a problem...might want to look in a mirror for source of the problem. Link to comment Share on other sites More sharing options...
LongTimeLurker Posted February 3, 2013 Share Posted February 3, 2013 have you checked to see if the money has been taken. Also did you type the email correctly? (I sometimes type too fast and miss a letter or two). I used Air Asia and paid by going to 7/11, easier for me at the time as had no credit card, and I knew that it had been paid. Thanks for Your interest. I am 'a member' at Air Asia My email address is in the system. I bought a ticket last week no problem. I will check the money but I doubt they say they have taken it (on the final page) and haven't and if they haven't they are still at big fault for saying they have and further misleading the customer. It should not be up to me to go to the bank to find out the state of affairs and should not be up to the customer to phone Malaysia to chase their paid for ticket without compensation, when they do not answer the phone anyway . Its all about confusing the customer. If you completed the transaction you will have noticed the confirmation screen and transaction number on your computer for you to be able to refer to when you contact them? Link to comment Share on other sites More sharing options...
stevenl Posted February 3, 2013 Share Posted February 3, 2013 It's been a couple of days, it would be nice if the OP could give an update on whether he has received a confirmation in the mean time. Link to comment Share on other sites More sharing options...
PoorSucker Posted February 3, 2013 Share Posted February 3, 2013 Have you checked your bookings at the AA website? Link to comment Share on other sites More sharing options...
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