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Does anyone have any experiences or opinions regarding IMG health insurance?

I have two friends who have this kind of health insurance, but they never tried to collect from them.

I have insurance with the Royal Sun Alliance and their website is used by IMG. I have paid up front for insurance and have yet to receive a policy number! All I have received is a payment received email! Despite emails to them requesting a policy number and phone number all I have had back is silence!!!

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