Rude Customer

[lowprofile]

Standing in line at the checkout in Villa Mart Chalong tonight behind a large Germanic woman who demanded a car take her home with her purchases!!!!!

"I have been here 7 years, you are new, you don't know me, I shop here every week". "One of the staff takes me home with my things, I give him 200 Baht". "I can't walk with them". "No, I won't take a taxi". "Where is the manager, go and get him". "Bring me a car"..... And the best one yet, "I am a good customer". Erm, no, actually, a good customer is one who is polite, you are just a rude, ignorant, overweight, bleached blonde German cow.

I thought the Russians and Chinese were getting a bad reputation but the Germans still seem to rule supreme!

[MegaRanter]

looks like a mallet job,

should have pointed her in the direction of a car dealer.

[JetsetBkk]

I wonder how she got there. On a broom, maybe.

[Somtamnication]

Damn! Was it this one?

[NamKangMan]

Ahhh, another happy expat/tourist with the transport system here.

"No, I won't take a taxi." - if she has lived here for 7 years, she would know, there are no taxis here.

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

I mentioned in another thread, a hotel is offering this service to its customers now - complimentary.

Edited May 14, 2013 by NamKangMan

[eezergood]

I hope she spoke like this to the tuk tuk drivers

[cardholder]

Could she have been right ?

[Jingthing]

It is frustrating when you are a regular of a business and have an agreement to be treated a certain way and then you go in and the current staff is not aware of your arrangement. A customer that spends money regularly and doesn't smell too bad is a good customer in my book!

[iSabai]

Ahhh, another happy expat/tourist with the transport system here.

"No, I won't take a taxi." - if she has lived here for 7 years, she would know, there are no taxis here.

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

I mentioned in another thread, a hotel is offering this service to its customers now - complimentary.

Gee NKM is again...

[keestha]

Quoting the OP: "I thought the Russians and Chinese were getting a bad reputation but the Germans still seem to rule supreme!". Suppose this lady would have chanced to be Norwegian, would you have said: "the Norwegians still seem to rule supreme"? Every population has its tiny share of extreme specimens.

[NamKangMan]

Ahhh, another happy expat/tourist with the transport system here.

"No, I won't take a taxi." - if she has lived here for 7 years, she would know, there are no taxis here.

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

I mentioned in another thread, a hotel is offering this service to its customers now - complimentary.

Gee NKM is again...

Well, the thread is about the rudeness of a customer, but she was only rude once she discovered she knew she was about to be "fed" to the tuk-tuk drivers outside. :)

[Roel]

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

YOU ROLL, WE'LL PROTEST!!!

[iSabai]

Ahhh, another happy expat/tourist with the transport system here.

"No, I won't take a taxi." - if she has lived here for 7 years, she would know, there are no taxis here.

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

I mentioned in another thread, a hotel is offering this service to its customers now - complimentary.

Gee NKM is again...

Well, the thread is about the rudeness of a customer, but she was only rude once she discovered she knew she was about to be "fed" to the tuk-tuk drivers outside.

Of course she was...

Anyway, bless your dead horse beatin' heart mate.

[NamKangMan]

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

YOU ROLL, WE'LL PROTEST!!!

Ahhhh, but if every supermarket, guest house, hotel etc did it at the same time - the tuk-tuks would be spread too thin to protest at all sites and beat up everyone.

Maybe it's time for those who have the most to lose from the transport debarcle here to stand up, the business community, because the Government, Phuket and Bangkok, are not doing anything.

Edited May 14, 2013 by NamKangMan

[starkey_rich]

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

YOU ROLL, WE'LL PROTEST!!!

God don't give the taxi scum anything else to winge about or we will have supermarket blockades next

[JetsetBkk]

Quoting the OP: "I thought the Russians and Chinese were getting a bad reputation but the Germans still seem to rule supreme!". Suppose this lady would have chanced to be Norwegian, would you have said: "the Norwegians still seem to rule supreme"? Every population has its tiny share of extreme specimens.

Please stop being so reasonable and join in the Jerry-bashing.

[harrry]

Actually TOPs does give free delivery for over 1500 baht so if it was me in that position vIlla would just have lost a regular customer.

[Payboy]

Looks like Villa staff was running a private taxi service during paid working hours.

[IrishIvan]

Standing in line at the checkout in Villa Mart Chalong tonight behind a large Germanic woman who demanded a  car take her home with her purchases!!!!!

"I have been here 7 years, you are new, you don't know me, I shop here every week". "One of  the staff takes me home with my things, I give him 200 Baht". "I can't walk with them". "No, I won't take a taxi". "Where is the manager, go and get him". "Bring me a car"..... And the best one yet, "I am a good customer". Erm, no, actually, a good customer is one who is polite, you are just a rude, ignorant, overweight, bleached blonde German cow.

I thought the Russians and Chinese were getting a bad reputation but the Germans still seem to rule supreme!

That was me and I wasnt that rude. I said I wouldnt shop there again also

[eezergood]

Some people believe they have the right to speak to those in the service industry like their own personal verbal punchbags! They cant!

[britpop]

normally it's communication problem and i'm not making excuses for the Thai's, because the german froline is saying "car, car" and i bet the Thai girl on the checkout is pointing a row 4, i was in immigration last week and a Scandinavian guy was starting to loose it with the front desk, he didn't have photo copies and photo's, so the officer sent him down stairs to the copier place, he come back upstairs with all the wrong stuff, by now he was blowing his top, cursing and swearing, i simply said to him "just talk to these people, there are here to help you (tourist police)"they did help but told him not to carry on in that fashion in a government building, don't know if he got seen!!!!, but i think we've all been in some frustrating situation over here, these days i just roll with it, in fact i try to help when i see a farang struggling with the Thai ways.

[TaoNow]

The point is that Villa/Chalong was never a viable business opportunity. The ex-pats there are too frugal and nativized.

I encourage you TV members to visit the Villa store at Sukumvit Soi 33 to really see what the difference is.

In sum, Villa/Thailand is subsidizing Villa/Chalong because of the hope that, some day, the aging ex-pats will become big spenders --- despite the strengthening baht, and the weakening of the ex-pat wallet.

Nuff said and nuff surfed,

Trink

[hansgruber]

The point is that Villa/Chalong was never a viable business opportunity.  The ex-pats there are too frugal and nativized.

 

I encourage you TV members to visit the Villa store at Sukumvit Soi 33 to really see what the difference is.

 

In sum, Villa/Thailand is subsidizing Villa/Chalong because of the hope that, some day, the aging ex-pats will become big spenders --- despite the strengthening baht, and the weakening of the ex-pat wallet.

 

Nuff said and nuff surfed,

 

Trink

Bullshit. You obviously have no idea.

The shelves are full in the mornings and nearly bare by closing time. Many spenders buying up everything. Sometimes the milk is sold out by lunch.

Also, why are villa now expanding with new branches in Patong and Surin if the one in Chalong is doing badly?

I know people who used to drive from Surin and further just to purchase a jar of something from Villa Chalong. They are rejoicing now.

Comparing a city supermarket to an island destination is silly, I've been to nearly all the villa markets in Bangkok, the Changwattana one is so dead that you barely see another soul.

The sukumvit one is a mess, isles are disorganized and too busy.

[bearpolar]

The point is that Villa/Chalong was never a viable business opportunity. The ex-pats there are too frugal and nativized.

I encourage you TV members to visit the Villa store at Sukumvit Soi 33 to really see what the difference is.

In sum, Villa/Thailand is subsidizing Villa/Chalong because of the hope that, some day, the aging ex-pats will become big spenders --- despite the strengthening baht, and the weakening of the ex-pat wallet.

Nuff said and nuff surfed,

Trink

Bullshit. You obviously have no idea.

The shelves are full in the mornings and nearly bare by closing time. Many spenders buying up everything. Sometimes the milk is sold out by lunch.

Also, why are villa now expanding with new branches in Patong and Surin if the one in Chalong is doing badly?

I know people who used to drive from Surin and further just to purchase a jar of something from Villa Chalong. They are rejoicing now.

Comparing a city supermarket to an island destination is silly, I've been to nearly all the villa markets in Bangkok, the Changwattana one is so dead that you barely see another soul.

The sukumvit one is a mess, isles are disorganized and too busy.

theres thousands of other people like this. Even central food hall is no match for a lot of things

[Suradit69]

Could she have been right ?

Possibly she could have been right about some agreement with the manager, but she wasn't right to start going at some lowly supermarket employee. She could have just politely asked to see the manager.

It's unreasonable to assume that every employee be briefed on every special arrangement made with every customer. If you're a returning customer at the Mandarin Oriental in Bangkok, you might expect that the doorman will remember who you are, but not at some glorified 7-Eleven.

[uptheos]

Actually TOPs does give free delivery for over 1500 baht so if it was me in that position vIlla would just have lost a regular customer.

Yes, but TOPS only deliver the goods not the customer too.....which is what she wanted.

[Pollywaffle]

The point is that Villa/Chalong was never a viable business opportunity. The ex-pats there are too frugal and nativized.

I encourage you TV members to visit the Villa store at Sukumvit Soi 33 to really see what the difference is.

In sum, Villa/Thailand is subsidizing Villa/Chalong because of the hope that, some day, the aging ex-pats will become big spenders --- despite the strengthening baht, and the weakening of the ex-pat wallet.

Nuff said and nuff surfed,

Trink

Bullshit. You obviously have no idea.

The shelves are full in the mornings and nearly bare by closing time. Many spenders buying up everything. Sometimes the milk is sold out by lunch.

Also, why are villa now expanding with new branches in Patong and Surin if the one in Chalong is doing badly?

I know people who used to drive from Surin and further just to purchase a jar of something from Villa Chalong. They are rejoicing now.

Comparing a city supermarket to an island destination is silly, I've been to nearly all the villa markets in Bangkok, the Changwattana one is so dead that you barely see another soul.

The sukumvit one is a mess, isles are disorganized and too busy.

And it looks like they are putting a VillaMarket shop in Boat Lagoon!!!!!! Hurray no more Chao Fa West traffic.

[brianb1944]

Ahhh, another happy expat/tourist with the transport system here.

"No, I won't take a taxi." - if she has lived here for 7 years, she would know, there are no taxis here.

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

I mentioned in another thread, a hotel is offering this service to its customers now - complimentary.

Gee NKM is again...

Well, the thread is about the rudeness of a customer, but she was only rude once she discovered she knew she was about to be "fed" to the tuk-tuk drivers outside.

Good luck to a "large fat lady" trying to get in or out of a tuk tuk, especially loaded with groceries. I have trouble and am only moderately fat.

[brianb1944]

Could be a good marketing ploy by the supermarkets. Buy more than 1500 baht shopping and we will shuttle you home. Or, they could offer transport to their shoppers, for a fee.

If any business was to offer a pick-up / drop-off for customers, they could make a lot of money out of the transport issue here.

YOU ROLL, WE'LL PROTEST!!!

Until the tuk tuk drivers burn the business to the ground?

[JeffreyWitty]

My 2 cents:

IF I had been in this situation and witnessed it - I would have told off the old bag on behalf of the workers!

It's little annoying garbage like this that make us ***ALL*** look bad - regardless of what country we are from!

I promise you, when this happens - the Thais don't think to themselves "those (fill in the country) people are jerks" - they think to themselves "THOSE WHITE PEOPLE (farang) ARE JERKS!"

Again, this makes it look bad for ***ALL*** of us (non-asian light-skinned) farang!

I encourage everyone here to STAND UP and put these few jerks in their place! I do - because like most of us, I don't give a <deleted> what the offender will think of me after, nor do I care about "knowing who I am" or "how rich I am" or "where I am from" BS.

Maybe that's just the way I was raised - NO man, woman, or child is "above" me (we are all created EQUAL). Human beings are just human beings and we need to "smack down" (verbally) the few of us who step outta line.

Edited May 16, 2013 by JeffreyWitty