warranty for ipad?

[sms747]

Thai neighbour bought an ipad at a big c in bkk four months ago. It has developed a serious fault and cannot be repaired (say big c) They told her she can have another one but has to pay 50%. This seems wrong to me, even for Thailand. Surely an Apple warranty should replace if it cannot be repaired? Is there a way to contact Apple in Thailand over this. It cost well over 20k

[Pib]

Contacted Apple warranty support yet for more info? Here's the Apple website where you can get more info such as warranty support. Link.