2 GB Mobile Phone Data Package - Speed Limitation

[ExpatOilWorker]

I have a standard 2 GB data package, but have used 4 GB this pay period. I got the text saying data package was exceeded and speed would be reduced, but it never was.

Download speed is still 3-4 mbps.

Anybody else noticed this?

Edited March 16, 2014 by ExpatOilWorker

[CharlieH]

Which company was this ?

[ExpatOilWorker]

Which company was this ?

DTAC. 5 GB now, still same pay periode and good download speed.

[lomatopo]

Most operators (Including DTAC) currently have some promotions in place offering 2x volume, for 3 - 12 months. While these are generally targeted at new users, they are often extended to existing users to retain them, and keep them from getting peeved.

Are you pre-paid or post-paid? Which plan, exactly, do you have? 2 GB/549 baht pre-paid?

What is the reply to *101*1*9# call or send?

Without a lot more detail my best guess is some provisioning issue on DTAC's end, or some confusion on yours.

Edited March 17, 2014 by lomatopo

[ExpatOilWorker]

Most operators (Including DTAC) currently have some promotions in place offering 2x volume, for 3 - 12 months. While these are generally targeted at new users, they are often extended to existing users to retain them, and keep them from getting peeved.

Are you pre-paid or post-paid? Which plan, exactly, do you have? 2 GB/549 baht pre-paid?

What is the reply to *101*1*9# call or send?

Without a lot more detail my best guess is some provisioning issue on DTAC's end, or some confusion on yours.

Post Paid. *101*1*9# is not working. What is it?

[lomatopo]

OK. On post-paid use *121*1*9# This should return your current usage of any packages including internet. *121*9# should return your outstanding balance and service fee. If you have an Android phone you can use the app.: https://play.google.com/store/apps/details?id=th.co.crie.tron2.android

Otherwise maybe contact DTAC (1678, [email protected]) to see if there is some problem, which might go unnoticed until you get your next bill.

[ExpatOilWorker]

OK. On post-paid use *121*1*9# This should return your current usage of any packages including internet. *121*9# should return your outstanding balance and service fee. If you have an Android phone you can use the app.: https://play.google.com/store/apps/details?id=th.co.crie.tron2.android

Otherwise maybe contact DTAC (1678, [email protected]) to see if there is some problem, which might go unnoticed until you get your next bill.

Bill looks normal, so probably DTAC is just not enforcing the 2 GB data limit.

[ExpatOilWorker]

Still getting 3-4 Mbps, but from data usage, 3G must be much faster.

[lomatopo]

Have you excluded WiFi usage? Based on that spike early in this cycle I'd guess not, so that is a combination of WiFi and 3G. You're probably still below 2 GB of 3G if I had to guesstimate.

Go in to the Data usage sub-menu and un-tick "Show WiFi usage".

Did you get a reply from *121*1*9#?

Is that Data usage menu your only point of reference?

You could check on eServices or use the Android app.

[ExpatOilWorker]

Have you excluded WiFi usage? Based on that spike early in this cycle I'd guess not, so that is a combination of WiFi and 3G. You're probably still below 2 GB of 3G if I had to guesstimate.

Go in to the Data usage sub-menu and un-tick "Show WiFi usage".

Did you get a reply from *121*1*9#?

Is that Data usage menu your only point of reference?

You could check on eServices or use the Android app.

Never use wifi. 6 GB and download speed is still good.