Villa Supermarket - Price Discrepancy

[ExpatOilWorker]

Honest mistakes can happen from time to time, but price discrepancy between displayed price and the actual barcode price is happen very often at Villa and always in Villas favor.

On a simple purchase of 6 items, I had 3 mistakes today. 2 frozen fruit items were grossly overcharged and the Minute Maid must just have been scanned from one of the barcodes laying around at the cash register as I did not buy it. Total cost was reduced from 1,321 to 823 baht when it was all corrected. A 498 baht overcharge.

Check your receipt and dont let Villa cheat you. Villa is expensive enough as it is.

[Petchou]

It happened to me at villa too. It was about product on promotion buy two get one free finally they charged three. Didn't succeed, sent them to check.

[JohnC]

I have found the same problem with Big C extra who mess you around for half an hour hoping you will give up, they then reluctantly repay the overcharge without so much as an apology or smile.

[NamKAheng]

They should have the law we have here in Quebec, if the price displayed is overcharged at the register, product under 10$ they have to give you the product for free and for product over 10$ you have to pay the price displayed minus 10$ rebate for their mistake. Since that law pass price discrepancy is a rare occurrence, too expensive for them to make mistakes.

[ricklev]

Villa at Lang Suan often has problems with their promotions not being in the cash register system. I sent them an email about it. Never heard back from them. Go figure......

[arkom]

Had the similar problem, bought a bag of chips and was charged 50 THB more than the price tag. When I told them they went to check, came bag with the tag and said it was wrong and refused to honor it.

Ironically there was a sign at the register saying if the price tags are wrong, they would give it to customer for free.

Had a similar experience at Tops, but surprisingly they gave me the product for free.

[jacky54]

Foodland is the best shop, most items have the price on them so they can't argue the toss at the till, Big C is the worst.

[Aussieroaming]

Good points and villa lang suan is a bloody expensive place to shop at best of times.

[fey]

villa is crazy expensive. saw a lady there with a full shopping cart and my jaw dropped. most people have a hand basket and only purchase a few select items.

[mrtoad]

I regularly at Villa when in BKK, but I always check the bills. Thanks for the heads up. My favourite place at present is Tops in Central Pharam 9, great selection of stuff.

[Anthony5]

They should have the law we have here in Quebec, if the price displayed is overcharged at the register, product under 10$ they have to give you the product for free and for product over 10$ you have to pay the price displayed minus 10$ rebate for their mistake. Since that law pass price discrepancy is a rare occurrence, too expensive for them to make mistakes.

When Carrefour was operating in Thailand they had that policy, if wrong priced you get the item for free regardless of the price, and Big C Xtra inherited it also when they bought Carrefour .

They gave up on it soon as they have more wrong priced than right priced items.

[konying]

Shhh, do not tell NanLew, he/ she still thinks it's all honest mistakes and no scam is intended

[harryfrompattaya]

Call Corporate HQ give then the business Complaining on Thai Visa does nothing

I have call Corporate HQ and done very good

[NoshowJones]

Foodland is the best shop, most items have the price on them so they can't argue the toss at the till, Big C is the worst.

This is exactly the way I find it, so often I have bought something at Big C where the price tag is lower than what I am charged at the checkout, this has happened so often that I do not believe they are mistakes, and I never blame the lady at the checkout as I don't believe it is her fault.

Foodland never has a problem unlike Villa. I never shop at Villa anymore.

[CWMcMurray]

Will need to make sure i double check the receipt from now on...

[ezzra]

Having a black belt Dan 7 in shopping all over this country and in particular here in Bkk in all the major

retailers, I have come to the conclusions than Caveat Emptor, shopper be wear, some time they're

trying to get the mickey out of you and other times, inundated pricing software, or just plan laziness

by the staff...

[bgrassboy]

Thanks for this heads up. I have just returned from Villa for my weekly fix of western things and did check the receipt. Upon inspection I caught an over charge of 30 baht per can of black beans. I pointed this out and led the manager to the location with receipt in hand and yeap, should have been 79 baht not 109. Well he was quite flustered as to how to proceed so gf suggested we add one more can and pay 19 baht, as we had only purchased 2 cans. He was pleased and able to ring up the can for 19 baht. This seems to be the difficulty, the whole refunding idea just isn't easily accommodated.

[samran]

They should have the law we have here in Quebec, if the price displayed is overcharged at the register, product under 10$ they have to give you the product for free and for product over 10$ you have to pay the price displayed minus 10$ rebate for their mistake. Since that law pass price discrepancy is a rare occurrence, too expensive for them to make mistakes.

....yeah, but would we have to speak in French as well?

[robblok]

Been to villa near BKK never a problem. They even went out of their way to help me with their promotions. It might be shop not branch related.

But i admit i dont always check it well.

[dddave]

I shop at a neighborhood MAX VALUE and often notice Thai shoppers carefully reading the receipt before walking away...guess I should take the clue and be more vigilant.

I also like FOODLAND and buy my meats there but it does annoy me that when they weigh-up anything from the fresh meat case that it is always enclosed in at least two layers of plastic wrap. When decent meats are B60 to B90 per 100 grams, 20 or 30 grams extra adds up.

[Anthony5]

I shop at a neighborhood MAX VALUE and often notice Thai shoppers carefully reading the receipt before walking away...guess I should take the clue and be more vigilant.

I also like FOODLAND and buy my meats there but it does annoy me that when they weigh-up anything from the fresh meat case that it is always enclosed in at least two layers of plastic wrap. When decent meats are B60 to B90 per 100 grams, 20 or 30 grams extra adds up.

20 or 30 grams extra in packing? I guess they use 2 plastic boxes then instead of 2 layers plastic wrap.