What other alternatives to True Vision

[sub101uk]

For many years I have had a true visions account it was gold then I ungraded to platinum about 5 years ago , For me I find it was best to pay in advanced and in the past paid 6 months then 4 months it was nice and straight forward since the account was 2000 baht a month . So the last bill clearly stated " We Would like to advise that your monthy subscription is due to expiry on the 07 th of October , Your renewal and payment in amount of Baht 2.000.00 within 01 October 2015 .In order to continue to enjoy an uninterrupted service "

So on the 23rd of September I paid the total amount of 8000 baht thinking this would cover the 4 months Well 4 x 2 = 8 Within a few hours of making the payment I received 3 phone from truevision telling me that I had to pay a extra 1200 baht to cover the cost of 300 Baht to reconnect my system at the start of each month , By now you may be getting very confused " why pay for reconnecting when the system is already connect since the account is current .

I thought the whole point in paying up front would save money and time but I am very confused , So what Alternatives are there to true visions I do have a smart tv so it can be via the internet or satellite .If the account expiry's yes I understand I pay 300 baht to re-connect to the service but it has " NOT EXPIRED " its current .

[Fookhaht]

Bought an Apple TV a couple years ago, replacing True Visions' monotonous offerings and increasing commercial advertising (on top of my 2,000B payment per month).

A one-time, 3,000B investment.

Never looked back in regret.

Well, one regret: "Why didn't I do this sooner??"

[sub101uk]

Yes I know what you mean as the moves and programs are repeated over and over again but I am lost for words when it comes to true visions requesting a extra 1200 baht to reconect a system which is current and has not expired the bill from them states 2000 baht to keep viewing and not 2300 baht . I am not sure when my account is paid up to it should be early Feb 2016 , I have emailed them but so no reply I fully understand business is bad but I dont understand why you have to pay a extra 1200 baht on top of your normal account since the account is current and not expired so no need to reconnect it .

[SantiSuk]

Neither do we it seems from the deathly silence!

I've never heard of a re connection fee, but have regular account paid monthly when the bill arrives. You need a friendly bright Thai to debate it with them and relay the explanation to you I think.

[stoneyboy]

Neither do we it seems from the deathly silence!

I've never heard of a re connection fee, but have regular account paid monthly when the bill arrives. You need a friendly bright Thai to debate it with them and relay the explanation to you I think.

A few years back I had my own True equipment which I purchased in town.

I would always pay month by month and always incurred a connection fee as they put it,basically a couple of hundred baht on top of the usual subscription price.

Needless to say I binned that set up after a while and now receive True via cable,although I've gradually downgraded packages over the years.

Presently I pay 899 baht for the super family package I think.

Regarding alternatives they are minimal.

CTH which is cheap but the programming is so so.

GMM again pretty mediocre content.

PSI 500 channels of garbage (big black dish)

[sub101uk]

Thanks guys for your reply I have attached the letter and the receipt so you can see what I mean , " They request 2.000.00 before the expiry date 07 Oct and I paid 8.000.00 for 4 months on 23rd Sept if I let the account expiry they will charge me a extra 300 baht to reconnect this I understand but to pay the extra 300 for a account that is active and all paid up and that is connected I am at a total loss ?

So for any other true vision customers reading this topic be very careful , All is not what it seems.Still waiting to hear back from True vision to hear what they have to say because like I said they want a extra 1200 baht for re-connecting the system over a 4 months period . Tax I could understand but this like you I am lost for words . Connecting a system thats already connected ? in other words paying for nothing ?

Thanks for information on what alternatives there are I think a trip to the local satellite shop to find out more , I have full access to the flat roof above me so dont think it would be to much of a problem to move or replace the dish .

Cheers

[rawhod]

I like to watch live TV so I use iLikeHD.

I am not a great watcher of movies, but there are many available for free on Kodi if you install the addons and can find an active stream. You can also get back episodes of US and UK series on Kodi.

[Henryford]

There are no real alternatives, especially if you want their very good PVR service. I don't understand the problem though. I have Gold and i pay @ 9,000 baht six monthly in advance. There is no reconnection fee just their standard fee less 4% discount.

[sub101uk]

Yes Henryford this is why I have paid in advance so the service is continues so no need to worry about payment and like you I paid before 6 months this was from April so its Due in on Oct 7th this was 6 months sub for platinum but like you say you do get a discount .

I just dont understand why they want to change me a extra 300 baht a month for turning the system off only to turn it back on again it makes no sense ? So they are requesting I pay a extra 1200 baht thats turning my account off and then turning it back on again .

I think the word is " CONFUSING " or am I missing some thing here , Anyway I have told them I am not paying them any more than the 8.000.00 baht as that is the amount due so we shall wait and see what they say but seems one hell of a scam you pay 6 or 12 months then they say you owe us a extra 1800 Baht for paying 6 month in advance or 3600 Baht for a 12 month account all for turning off and turning it back on again .

But your right in the paper it does say :- For your convenience please note that we offer a variety of payment methods and schemes . This includes an annual fee payment that entittles you to one month free viewing or 6 month subscription with a 4 % discount . But it says nothing about paying a Extra 300 baht a month to disconnect and reconnect your current active account .

I have not heard any thing more from them and I hope its just a misunderstanding or something is lost in translation . But from what I can see there are very few better alteratives for the BBC or CNN and the odd movie than true vision .

[bartender100]

Learn how to download anything you want to watch, movies in HD, recent TV programs, whole series , its not difficult to do, an internet greater than 5GB will do it

There is a great thread on people that take benefit from getting their TV this way it

http://www.thaivisa.com/forum/topic/612173-what-movies-or-tv-shows-are-you-watching-now/

[sub101uk]

Thanks Bartender that looks like a good way to go I have a 16 Mbps fibre TOT line here thats seems fine for watching movies from YouTube , Thanks for the information regarding the link .

Waiting to hear back from true vision but I have a feeling its a screw up down there end but we shall see in January 2016 if the screen goes black I am just amazed how they can get a simple thing so wrong , They asked for 2.000.00 I paid 8.000.00 then they want to turn my account on and off 4 times for a extra 1200 baht it's mind boggling .

[tlcwaterfall]

Yes Henryford this is why I have paid in advance so the service is continues so no need to worry about payment and like you I paid before 6 months this was from April so its Due in on Oct 7th this was 6 months sub for platinum but like you say you do get a discount .

I just dont understand why they want to change me a extra 300 baht a month for turning the system off only to turn it back on again it makes no sense ? So they are requesting I pay a extra 1200 baht thats turning my account off and then turning it back on again .

I think the word is " CONFUSING " or am I missing some thing here , Anyway I have told them I am not paying them any more than the 8.000.00 baht as that is the amount due so we shall wait and see what they say but seems one hell of a scam you pay 6 or 12 months then they say you owe us a extra 1800 Baht for paying 6 month in advance or 3600 Baht for a 12 month account all for turning off and turning it back on again .

But your right in the paper it does say :- For your convenience please note that we offer a variety of payment methods and schemes . This includes an annual fee payment that entittles you to one month free viewing or 6 month subscription with a 4 % discount . But it says nothing about paying a Extra 300 baht a month to disconnect and reconnect your current active account .

I have not heard any thing more from them and I hope its just a misunderstanding or something is lost in translation . But from what I can see there are very few better alteratives for the BBC or CNN and the odd movie than true vision .

There are many many alternatives. Ilike Hd, Android boxes, Kodi, IPTV, to name a few. I have minimal live tv here as I no longer have a need for it except live sport.

I stream all the live sport I need through the net through various means. And then we can talk about downloading what ever you need from the net.

Many different options to get the content you need. You will pay much less than 2000 baht per month as well.

[meatboy]

i purchased a few weeks ago a 1.5mtr.black dish,along with 3 gmmz.boxes all fitted for 8,000bht.

then after a stressfull few days trying to buy gmmz.packages i am very pleased with what i got.

not interested in the english premier league i choosed the ultra platinum package at 4,999bht.fo 1yr.

this includes fox sports,1,2,3,euro football,all the german league,dutch league,fight sports[a lot of cage fighting] fox crime,warner bro's,nat.geo.channels ect.

i have live coverage of all the rugby world cup[this alone is worth the yrs.subs.

sky news live,plenty of movie channels all with dual language[english or thai]

the dish picks up C.BAND so there's plenty for the wife to watch.

it was frustrateing getting the contact center to answer the phone to set it up. but once they do, they send you an ems.you go allong to 7-11,tesco and pay for the package you want.

so far so good i cant fault it.

[sub101uk]

Thanks Meatboy yes it should be straight forward like you say , I just like to be able after a hards days work to relax have a beer and watch TV , But I have found that some thing as just going in my local telewiz shop to pay a straight forward sub for my true vision account is getting harder and harder . It should be straight in and straight out lets face it all the account details and the amount are on the bill as you can see from my attachment , The only thing different was they requested 2.000.00 and I paid 8.000.00 for 4 months non stop viewing . So I have no idea why they are trying to charge a extra 300 Baht not just for 1 month but for 4 months .

Anyway I will wait and see what happens in January because the amount I paid was 4 months which should get me into early Feb so if they turn me off in January I then will cancel the account with true as its clear you can no longer trust there business practices but like I said it could just be a mistake or somethiing lost in translation maybe someone is confused with Expired account and Current account .

Wait and see !

[MJKT2014]

But from what I can see there are very few better alteratives for the BBC or CNN and the odd movie than true vision .

You said you have 16mbps TOT line. There are loads of alternatives for this and many free. Ditch the cable and go online. To get started try now with your PC to see what you are missing. iLikeHD is free for Thai channels, and pay as you go for the premium English. Kodi is free with unlimited resources. True Visions cable is old school.

[sub101uk]

Hi MJKT2014 Yes I use TOT for my main internet link and like you say they do have many packages for watching TV so I will have a look at that after January comes and goes , Since I have already paid true vision the 8.00.00 baht there is very little I can do , One thing is for sure there no going to give me a refund so will just have to sit this one out and wait . I dont mine paying in advance but there is No Way am I paying a extra 300 Baht per month to be re-connect then disconnect if my account is current and in date .I can only hope its a screw up down at True vision but we shall wait and see . When I am down the TOT office next I will ask and see what they can offer . From seeing the feed back on the forum there does seem to be a few other alternatives .

[lopburi3]

Suspect the issue may be that True does not offer any 4 month pre-payment option and they do not know how to explain or understand your payment of 8k. So there answer is to require re-connection each month.

Have noted that AIS is getting into the TV game and currently offer some attractive internet/tv/phone offers where they have fiber optic service.

[fang37]

TrueVisions - we have several connections. Top - whatever that is.

As an Aussie, I just don't watch it anymore.

The Thai family watch the Thai channels - mainly news.

As we have Samsung Smart TV, they prefer to watch Samsung.

Other? - No Interest.

BTW, we live in Nth LOS.

[sub101uk]

Yes I think your right they dont understand why I am paying 4 months in advance but in saying that in April they did not understand why I was paying 6 months in advance , You think " I will just pop into the local telewizshop and pay this bill " and 45 minutes later your still trying to find out what the problem is . Then when they do take your money they then phone you and ask for a extra payment of 1200 baht to turn off and turn on your system 4 times " Sounds more like a monty python sketch "

But in saying it makes No sense to pay a extra 300 baht per month to turn off and then turn on your system again,Yes if your account has expired then yes I fully understand but not when your account is current and fully paid up .

But I have paid my 8.000.00 so I can do or say nothing until I see the next bill from True Vision which should be in January since the account is due to expiry early Feb 2016 until then I will just wait and see .

[lopburi3]

You can cancel and get refund (after time). If they do not offer 4 month package they probably have to disconnect and reconnect as if a new payment has been received each time and they can only enter as a new subscription. There computer probably does not offer any other option (have been in office when they have tried to do something and even if agent understands they are bound by there programmer and the software).

[stephenterry]

Why don't you do what one poster suggests and get a Thai person to sort it. It's not brain surgery.

[sub101uk]

Well like I have said I have paid my 8.000.00 Baht I have emailed twice but had no reply , So I dont think speaking to someone in Thai will make any difference , I have requested they they tell me when my account expirys but all they did was to confirm payment of the 8.000.00 Baht .

This is why I am looking at alternatives like you say its not brain surgery they requested 2.000.00 for one months viewing as you can see from the letter , I paid 8.000.00 for 4 months 4 x 2 = 8.000.00

Lets wait and see .

[rawhod]

I think you will see pigs fly before you will get an email reply or return phone call.

I may have missed something...but have you been down to your True Vision shop, rather than Telewiz shop.

Here in Chiang Mai, they have an office in the Airport Plaza which we dealt with when we had Truevision satellite TV several years ago. They were quite helpful and spoke English reasonably well.

Face to face, smiling...

[sub101uk]

Well I have been dealing with True visions for a very long time and they have always emailed me back within 24 hours , However with a few hours of making the payment of 8.000.00 at my local Telewiz shop there was a 3 phone calls from True vision telling me that I had to pay a extra 300 baht for each month that I was paying in advance for a Total 1200 Baht extra to turn off and re-connect my account.

As you can see from the attached letter the account is current and has not expired all it requests is I pay 2.000.00 Baht for continue viewing but as you can see from my receipt I paid 8.000.00 to cover me for 4 months .

I can only assume its a screw up with someone not understanding the difference a current account and one that has expired because it does not make any sense .

I wish there was a local true vision shop but there is nothing local unless I go into Hat Yai and thats over 30 kms away just to pay a utility bill . But we will have to wait and see what happens when the next bill comes .

[MJKT2014]

When I am down the TOT office next I will ask and see what they can offer . From seeing the feed back on the forum there does seem to be a few other alternatives .

Maybe you didn't quite understand me. There is not much point in going down the TOT office unless you want to part with more money for their overpriced IPTV service box and you don't need to wait for the True Visions subscription to expire.

There are many alternatives with what you have now and cost nothing or cheaper than the rest. You can test iLikeTV out now for nothing or as low as 30THB/2 hours for hundreds of English channels that will likely run very well if you have 16mbps TOT line as you say. They run perfectly well on my 10mbps line. Then there is Kodi with unlimited free options. You can test all this out with no extra hardware using the same devices you use to access this forum thread. Good luck.

[fang37]

I do not want a computer download system.

Options - TrueVisions or TrueVisions.

As an Aussie, Thai TV - no. US - no. UK - acceptable. Oz - zilch.

In this house, TV watching is 99% Thai by Thai.

I watch a little Rugby League - that is all.

[sub101uk]

Thanks for your reply yes agreed its over priced and not much good however like I said " There is very little I can do about it since I have already paid them 8.000.00 " I can do or say any thing until I see what happens in January 2016 . If the service is cut off at this point I will find what ever is available , Like I said I am now finding out what alternatives there are .As for my trip to TOT that due in January so the timing would be good .

Thanks again for your information .

[WitawatWatawit]

As I read it, you are NOT being charged 300 baht per month reconnection fee. All they are doing is advising you THAT IF THERE IS a disconnection, you'll be charged 300 baht to reconnect. I think you've created a storm in a teacup by misreading the letter.

BTW, avoid thaiexpat tv service. I have it and will not be renewing - 600 baht a month for a measly 19 channels, three-quarters of which are British. I'm not British and have little interest in things Brit. Plus the channels are riddled with 30-40 year old TV series (Hogan's Heroes on high rotation, Judge Judy, On The Buses - are you yanking my chain?).

[sub101uk]

I fully understand if your account expired then yes you pay the 300 baht to reconnect but the account is current as you could see from the letter that true vision sent me they requested I pay 2000.00 Baht and I paid 8.000.00 to cover me for the 4 months .After leaving the shop i received 3 phone calls requesting I paid a extra 1200 baht when I asked why I was told " To reconnect your system for each month " If the system is current which it is why on earth do I need to pay 300 baht per month to turn off then re-connect . " Confused I think most people reading this are "

I can only think someone at true vision has got confused with the word " Current " and " Expired "

[RichCor]

Reading some very odd FaceBook posts rants from 2012 that may or may not be related to your monthly reoccurring reconnection fee.

Erwin Jansen
October 18, 2012
Last month I was too late paying. Also no alert on the tv
as was normal. The signal was just cut. So reluctantly I paid a reconnection
fee as well. Now this month again no invoice, but went to true visions office
to pay on time. Now they want 300 baht extra every month, as that is the
new condition for paying per month. No mention of it anywhere. Only way
to avoid is to pay 12 months in advance.

Erwin Jansen:

October 20, 2012
Update; had a call from True Visions. Above information [from unquoted post] provided
by them is false. Subscribers who own the equipment now pay 300 Baht
extra per month, every month. Unless 6 or 12 months is prepaid. Thank
you True for selling me the new box two months ago, and changing the terms
a month later! I should have rented instead. Would have saved me 4000 baht
and 150 baht per month. True: you have 3 options here;
1) Purchase my box and dish, and I will rent back, and keep the subscription.
2) undo your one-sided change of terms and conditions, and I will keep my subscription.
3) Do nothing, loose a customer, and I will make sure I am not the only one....
Ps. Still nothing about this change on True's website, nor are they willing to send
the new or old terms and conditions.