pgardiner Posted June 30, 2016 Share Posted June 30, 2016 Is there a customer complaints department in Thailand. I have a banking problem, (Chiang Mai). Is there an office or phone number that I can liase with? Link to comment Share on other sites More sharing options...
Chicog Posted June 30, 2016 Share Posted June 30, 2016 Have you looked at your Bank's website or are you looking for some kind of ombudsman? Link to comment Share on other sites More sharing options...
Langsuan Man Posted June 30, 2016 Share Posted June 30, 2016 Office of the Consumer Protection Board http://www.ocpb.go.th/ewtadmin/ewt/ocpb_eng/main.php?filename=index___EN Link to comment Share on other sites More sharing options...
pgardiner Posted June 30, 2016 Author Share Posted June 30, 2016 Yes, think an ombudsman would be the way to go Link to comment Share on other sites More sharing options...
Pib Posted June 30, 2016 Share Posted June 30, 2016 Be sure you have tried to work the issue with your bank in good faith or the CPB will just blow-off any complaint. Link to comment Share on other sites More sharing options...
thai3 Posted June 30, 2016 Share Posted June 30, 2016 Office of the Consumer Protection Board http://www.ocpb.go.th/ewtadmin/ewt/ocpb_eng/main.php?filename=index___EN Link to comment Share on other sites More sharing options...
thai3 Posted June 30, 2016 Share Posted June 30, 2016 Sorry can't get the forum to work right. As for the op complaining good luck. I emailed and wrote to the CEO of my bank when they cheated me out of money, no reply. I emailed and wrote to the consumer protection board at CW, likewise no reply. Went into the bank, their attitude was so what we are the bank and can do what we like. Link to comment Share on other sites More sharing options...
ballbreaker Posted July 1, 2016 Share Posted July 1, 2016 I suspect using emails or talking to bank on the phone will not get you satisfaction. Not sure about other banks but Bangkok Bank has a nice official account complaint/problem form (not sure what form was called) you fill out at bank branch of your account. My account was debited for an amount I never received last year and I completed one of these forms and funds were back in my account a couple day later after they investigated. Link to comment Share on other sites More sharing options...
colinneil Posted July 1, 2016 Share Posted July 1, 2016 Forget about consumer protection board. I contacted them over 3 months ago with a complaint. Still waiting for a reply. Not holding my breath. Link to comment Share on other sites More sharing options...
Pib Posted July 1, 2016 Share Posted July 1, 2016 You can now submit a complaint online now....see the CPB website below. Closing comment, sure looks like their website don't get much traffic when I was on it and made below snapshot there was only "1" user at the time which must have been me...and only 2,221 total visits to the page....don't know if that total visits is daily (unlikely), weekly, since it's been in operation, etc. http://www.ocpb.go.th/ewtadmin/ewt/ocpb_eng/main.php?filename=index___EN# Link to comment Share on other sites More sharing options...
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