TOT Fiber Extreme promotion. Is it throttled?

[rbkk]

22 hours ago, rbkk said:

Yes and done (twice). Didn't help unfortunately. The kids are watching a movie on the TV at the moment so I don't want to reset the router, but will tomorrow AM. If that doesn't help I will reinstall Kodi.

Update: I reinstalled Kodi 17.1 and the Iplayer addon is back working the way it was,  as well as the movies on Exodus and Specto. 

1 hour ago, mrwebb8825 said:

Wasn't sure if I should start a separate thread as I don't want to hijack this 1 but I just moved into a small house and had ToT 80/20 fiber optic wifi installed. The apartment I was living at had 3BB and it kept going out which is why I moved. Now though, everything I was able to do or watch while at the apartment is very laggy (TV shows and online games) so I did a couple of different speed tests and was getting 17 up and 18 down (the same test sites from the apartment showed 2 up 3 down if I was lucky) but the overall performance is degraded.

I called ToT and the guy came out and did a speed test using a server in BKK (my tests were to Singapore) and it showed 79 up 19 down. His explanation was 2-fold as best as I could understand it; 1) all traffic goes to Bangkok and then out to the world so there is a reduction there and 2) the ToT fiber optic network was built to run on 5G but my laptop is only capable of 2.4G and I should get a new laptop.

He even enabled a secondary access for me on the 5G network and my laptop doesn't see it as a wifi source choice.

My laptop is a 6-7 yr old HP Pavilion g4 but I also hooked-up my 3yr old ACER and still no recognition that the 5G access was even there although he was able to access it on his smartphone. Do I really need a new laptop or can my HP be upgraded?

If I was testing the speed of a TOT connection, I would use a LAN cable, not wifi. 

Also; are you aware of this promotion: http://www.tot.co.th/Promotion/Detail.aspx?id=47730436FDFD422F98906F12F9D77FC2  an option of 80/20 isn't there.

[mrwebb8825]

6 minutes ago, rbkk said:

Update: I reinstalled Kodi 17.1 and the Iplayer addon is back working the way it was,  as well as the movies on Exodus and Specto. 

If I was testing the speed of a TOT connection, I would use a LAN cable, not wifi. 

Also; are you aware of this promotion: http://www.tot.co.th/Promotion/Detail.aspx?id=47730436FDFD422F98906F12F9D77FC2  an option of 80/20 isn't there.

Guess it depends on where you live. Also, attaching the LAN line made no difference.

 

[janclaes47]

1 hour ago, mrwebb8825 said:

the ToT fiber optic network was built to run on 5G but my laptop is only capable of 2.4G and I should get a new laptop.

The usual bullshit from the TOT technician.2.4GHz wifi supports the same speed as 5GHz, what is more 2.4GHz supports the same speed over longer distances, but as rbkk says you should use Ethernet as you may lose quite some speed over WIFI even with a ideal connection.

 

1 hour ago, mrwebb8825 said:

all traffic goes to Bangkok and then out to the world so there is a reduction there

Yes of course, and there is the problem for international bandwidth TOT has to pay, so they will give you as less as possible.

 

Next they gonna say that international speed isn't important because all servers are in Thailand.

 

Better tell the technician, Denial ain't a river in Africa

[janclaes47]

1 minute ago, mrwebb8825 said:

Guess it depends on where you live. Also, attaching the LAN line made no difference.

 

 

I had a strange experience with a customer a few days ago, he also had TOT fibre, but I've never seen a connection like that.

 

he had a Tenda router proved by TOT. At the side of the router was a small box mounted on the wall, and a thin wire went from that box in the router through a hole they had drilled in the backside of that router.

 

As I was installing a Android media player I advised him to use Ethernet instead of wifi.

 

I did a few speed tests to London, using testmy.net, over the wifi and got speeds between 5 and 8 Mb.

 

I then connected by LAN and couldn't get over 2Mb. I switched ports on the router, but no improvement.

 

I then used a different LAN cable, thinking i had a bad connection, but still not more than 2Mb.

 

When I switched back to WIFI again I got 5-8 Mb.

 

Someone explain this one to me

[mrwebb8825]

8 minutes ago, janclaes47 said:

The usual bullshit from the TOT technician.2.4GHz wifi supports the same speed as 5GHz, what is more 2.4GHz supports the same speed over longer distances, but as rbkk says you should use Ethernet as you may lose quite some speed over WIFI even with a ideal connection.

 

Yes of course, and there is the problem for international bandwidth TOT has to pay, so they will give you as less as possible.

 

Next they gonna say that international speed isn't important because all servers are in Thailand.

 

Better tell the technician, Denial ain't a river in Africa

Hooking up the LAN has actually reduced lag.

[Ludacris]

Sometimes right around 8pm Netflix with a US VPN drops to either less than 400kb/s or 0.  It lasts a couple hours.  I have True Fiber now, but I had the same problem with ADSL.  It doesn't happen every night though.  Sometimes a few nights in a row then it's fine for weeks.

[RichCor]

23 hours ago, janclaes47 said:

I was installing a Android media player I advised him to use Ethernet instead of wifi.

I did a few speed tests to London, using testmy.net, over the wifi and got speeds between 5 and 8 Mb.  I then connected by LAN and couldn't get over 2Mb. I switched ports on the router, but no improvement.

I would have you do a speed test to the local ISP and see what the fastest rates were (WiFi vs Ethernet), see if the same issue occurred vs the connection to London.

 

It could be an issue with MTU (Maximum Transmission Unit size). The Data Packet size may be different between the player's WiFi vs Ethernet connection, and if any router along the long path needs to massage the packet in order to pass it along then a 1500 MTU packet might get broken into two and cause some timing issues, slowing the overall connection speed.

 

Using the website below showed I'd get better throughput (less traffic created) with an MTU size of 1492 (1464 bytes payload plus 28 bytes ICMP/IP Headers).  Sometimes you can make MTU edits to the device OS, and/or Router to get better throughput.

 

LetMeCheck.IT - MTU Test

[janclaes47]

1 hour ago, RichCor said:

I would have you do a speed test to the local ISP and see what the fastest rates were (WiFi vs Ethernet), see if the same issue occurred vs the connection to London.

 

It could be an issue with MTU (Maximum Transmission Unit size). The Data Packet size may be different between the player's WiFi vs Ethernet connection, and if any router along the long path needs to massage the packet in order to pass it along then a 1500 MTU packet might get broken into two and cause some timing issues, slowing the overall connection speed.

 

Using the website below showed I'd get better throughput (less traffic created) with an MTU size of 1492 (1464 bytes payload plus 28 bytes ICMP/IP Headers).  Sometimes you can make MTU edits to the device OS, and/or Router to get better throughput.

 

LetMeCheck.IT - MTU Test

Your explanation will probably be correct, but I'm not gonna fiddle with someone else router. I considered it very strange that the fibre connection entered the router through a hole drilled in the backside of the router. I doubt this is standard.

 

I just tried the MTU test on my own pc.

 

The IP address that is in the window of the test site, can not be connected, so I changed it to the google ip.

 

Result :

 

From the tests we did, we can assume that 1472 bytes is the largest unfragmented packet size. The MTU size would be 1500, made up from 1472 payload and 28 ICMP/IP Headers and payload information.

The maximum MTU size for 216.58.196.4 is: 1500

 

So I go to my router settings and change the MTU, which stood at 1480, to 1500.

 

When I try to save i get a message that it's an invalid number and should maximum be 1492.

[RichCor]

25 minutes ago, janclaes47 said:

I'm not gonna fiddle with someone else router. I considered it very strange that the fibre connection entered the router through a hole drilled in the backside of the router. I doubt this is standard.

Something probably broken with the original optical port, so some 'technician' probably did a bypass repair and the company had no issue installing it on the customer site.  So long as the wire doesn't 'fall out' it shouldn't be dangerous.  Though, one wonders what 'other' issues the router may have (like funky Ethernet Switch ports).

 

If you do an ISP designated network speed test, does the router give you the provisioned/contractual account speed (on Ethernet and WiFi)?  That would be my first test to see if the router is up to scratch.

 

 

18 minutes ago, janclaes47 said:

When I try to save i get a message that it's an invalid number and should maximum be 1492.

The router is using a transmission scheme (probably encapsulating PPPoE) that already reserves 8 bytes of the 1500, so 1492 here is the maximum left over for 28 byte header and 1472 payload.

 

The original 1480 value was probably used to compensate for other transmission overhead issues.

 

If the router or ISP upstream equipment doesn't allow 1500 (1472 payload) then I'll try configuring all the devices to use the lowered amount so the packets don't constantly get chopped up into smaller chunks by those other routers.  So either 1492 (the max) or 1480 are happy numbers.

 

 

[janclaes47]

10 minutes ago, RichCor said:

Something probably broken with the original optical port, so some 'technician' probably did a bypass repair and the company had no issue installing it on the customer site.  So long as the wire doesn't 'fall out' it shouldn't be dangerous.  Though, one wonders what 'other' issues the router may have (like funky Ethernet Switch ports).

 

If you do an ISP designated network speed test, does the router give you the provisioned/contractual account speed (on Ethernet and WiFi)?  That would be my first test to see if the router is up to scratch.

 

 

The router is using a transmission scheme (probably encapsulating PPPoE) that already reserves 8 bytes of the 1500, so 1492 here is the maximum left over for 28 byte header and 1472 payload.

 

The original 1480 value was probably used to compensate for other transmission overhead issues.

 

If the router or ISP upstream equipment doesn't allow 1500 (1472 payload) then I'll try configuring all the devices to use the lowered amount so the packets don't constantly get chopped up into smaller chunks by those other routers.  So either 1492 (the max) or 1480 are happy numbers.

 

 

No optical port present on that router, which was a standard Tenda router with 4 ethernet ports and nothing else.

 

The wire going from the small plastic box on the wall, going in to the backside of the router, was also not fibre but a very thin yellow wire about the size you see in telephone wires.

 

 

This is what shows when I try to enter 1500. Where do I change the MTU value in the connected devices, Widows PC and Android devices?

 

 

Edited May 7, 2017 by janclaes47

[RichCor]

19 minutes ago, janclaes47 said:

No optical port present on that router, which was a standard Tenda router with 4 ethernet ports and nothing else.

 

The wire going from the small plastic box on the wall, going in to the backside of the router, was also not fibre but a very thin yellow wire about the size you see in telephone wires.

Sound like they were doing pure Optical to Ethernet conversion, but those aren't passive so the plastic box would need to be powered.

Very odd.

 

19 minutes ago, janclaes47 said:

Where do I change the MTU value in the connected devices, Widows PC and Android devices?

I always try to work with the default, or the maximum settings.

 

On a Windows PC, you can go to the Command Prompt (cmd) or PowerShell  [either opened in 'elevated' or 'as administrator']

netsh int ipv4 show subinterface
netsh int ipv4 set subinterface "interface" mtu=1500 store=persistent

 

...where "interface" is the exact name listed in the subinterface listing.

 

On an Android device, it would need to be rooted (have root access) and there are apps in the Google PlayStore market to make that change if needed.

Edited May 7, 2017 by RichCor

[janclaes47]

8 minutes ago, RichCor said:

Sound like they were doing pure Optical to Ethernet conversion, but those aren't passive so the plastic box would need to be powered.

Very odd.

 

I always try to work with the default, or the maximum settings.

 

On a Windows PC, you can go to the Command Prompt (cmd) or PowerShell  [either opened in 'elevated' or 'as administrator']

netsh int ipv4 show subinterface
netsh int ipv4 set subinterface "interface" mtu=1500 store=persistent

 

...where "interface" is the exact name listed in the subinterface listing.

 

On an Android device, it would need to be rooted (have root access) and there are apps in the Google PlayStore market to make that change if needed.

Now i'm getting confused about the MTU test site. I've set the MTU size now to 1492.

 

I run a test with IP

Sending 1791 bytes to 141.138.203.105  <-  not fragmented


Test limit exceeded

 

Then I run the test again with the Google IP address and get again the same result as posted earlier.

 

Sending 1473 bytes to 216.58.196.4  <-  FRAGMENTED!

Sending 1472 bytes to 216.58.196.4  <-  not fragmented


From the tests we did, we can assume that 1472 bytes is the largest unfragmented packet

 

Why different results to different IP addresses?

[janclaes47]

I have tried to determine my ideal MTU in command prompt, and it changes depending on the MTU size set in the router.

 

So when in the router set at 1480 my ideal MTU for pc shows as 1452.

 

When I open a command prompt it shows the MTU of my PC is set at 1500, so i want to change it to 1452, but I get confused what the name of "interface is in my case.

 

So what would I have to enter here?

 

netsh int ipv4 set subinterface "xxxxxxxx" mtu=1452 store=persistent

 

Edited May 7, 2017 by janclaes47

[RichCor]

"Local Area Connection" is probably your main connection to your router.

"Local Area Connection 2" is 10% or 5% bytes so probably a VPN or other encapsulated virtual port (rather than an actual connected port)

 

Are you using True Internet, or on a connection that's using Carrier-Grade NAT (100.64.0.0 – 100.127.255.255)?  That might be the reason for the two IP addresses.

[janclaes47]

Just now, RichCor said:

"Local Area Connection" is probably your main connection to your router.

"Local Area Connection 2" is 10% or 5% bytes so probably a VPN or other encapsulated virtual port (rather than an actual connected port)

 

Are you using True Internet, or on a connection that's using Carrier-Grade NAT (100.64.0.0 – 100.127.255.255)?  That might be the reason for the two IP addresses.

 

Local area connection 2 is a vpn,  TAP V9 adapter, which is only active when vpn enabled.

 

So "interface" should be replaced with local area connection?

 

I tried that, but I think I get an error.

 

[RichCor]

needs to be in quotes, as the name contains spaces

[janclaes47]

Just now, RichCor said:

needs to be in quotes, as the name contains spaces

When I replace local area connection with 1 , I get an OK

 

[RichCor]

??? I would think that would change the setting of your loopback interface

[janclaes47]

3 minutes ago, RichCor said:

??? I would think that would change the setting of your loopback interface

Ok, MTU for Local area connection shows now as 1452, but a speed test doens't show any improvement .

 

It was a nice exercise, and I learned something new, but actually not worth all the hassle.

 

Or do i miss something?

[RichCor]

Only useful if your connection is experiencing issues, like lots of buffering or larger than usual ping times.

 

The defaults usually work fine. But if your upstream equipment is splitting packets into a wee bit smaller sizes, then another splits them again, then you could have 4x packets needing to traverse the Internet.  Changing the MTU to a smaller number sometimes eliminates these issues.

 

Your router doesn't like 1500. So it's already converting all outgoing packets (as few as they are) into 2 packets. So changing the MTU on your PC should eliminate that.  Probably not noticeable in the grand scheme of things if you already only use a small percentage of an already fast pipe.

 

[janclaes47]

3 minutes ago, RichCor said:

Only useful if your connection is experiencing issues, like lots of buffering or larger than usual ping times.

 

The defaults usually work fine. But if your upstream equipment is splitting packets into a wee bit smaller sizes, then another splits them again, then you could have 4x packets needing to traverse the Internet.  Changing the MTU to a smaller number sometimes eliminates these issues.

 

Your router doesn't like 1500. So it's already converting all outgoing packets (as few as they are) into 2 packets. So changing the MTU on your PC should eliminate that.  Probably not noticeable in the grand scheme of things if you already only use a small percentage of an already fast pipe.

 

I must be doing something wrong, or everything is just a waste of time.

 

As you know the MTU in my router is set to 1480.

 

netsh int ipv4 show subinterface  showed that my LAC was set at 1500.

 

A command prompt ping showed that the ideal MTU size would be 1452, coincidental 1480 -28.

 

So I et my MTU for LAC at 1452, reboot PC and check if it is set at 1452, which is confirmed.

 

A new ping test now shows that my ideal MTU is 1424.

 

So I repeat all the instructions and set MTU at 1424, reboot PC and check that it's set at 1424.

 

This time a ping test shows that the ideal MTU is 1398.

 

I guess i can go on indefinitely then.

 

 

[RichCor]

Very odd that it's working that way for you.

 

I have my interface set at 1492, and it reports the maximum MTU size is 1492 for my IP address.

Even if I change it to 1200, it will report that my maximum is 1492.

 

If it's not an issue for you then I'd say set your PC back to 1500 and leave it there. Let the upstream equipment do its thing.