Which number did you use and how did you get to speak to an actual person. I only have the VFS reference which doesn't work with the automagic system.
I'm evidently missing something here.
EDIT Well I got to a person using the "anything else" options, he took details and "transferred" me, at which point the call dropped.
EDIT 2 Finally got a human again. Net result "We cannot deal with this you have to contact VFS!" Grrr.