Is it too late for you to save the bank account referred to? Santander UK wrote to my UK address and, as I wasn't there to respond, suspended my on-line access. The next stage, so I'm told, would have been to close my account. I explained by telephone that I was only temporarily abroad, albeit for an extended period. They asked for my future intentions of how I would use the account and then agreed to reinstate my on-line access.