Utter poo they are. Q class 2 years ago LON- BKK, cancelled paid for reserved seat, not informed and no refund even though they at first said they would. One toilet out of service, seat not working, no special meal booked months before and confirmed at check in, even cheap airlines can manage that. What food they did have was worse than economy. Waiting 35 minutes to board on the loading bridge in 40 degree heat. Never again, Ryan air is better than this shower.