webfact Posted December 31, 2017 Share Posted December 31, 2017 PromptPay computer error causes frenzy on last day of 2017 as transfers fail A TECHNICAL glitch knocked out the popular PromptPay money transfer service for seven hours yesterday morning, causing frenzies on social media, especially among people waiting for money transfers on the last day of 2017. People on social media said money had been debited from their accounts using the government-sponsored platform but the recipients at the other end had not received the funds. That prompted the Bank of Thailand to issue a statement clarifying the situation in which it said a computer error transfiguring the last day of 2017 into that of 2018 had wreaked havoc. According to Chantrawan Sujaritkul, the central bank’s spokesperson, the glitch happened at about 7am yesterday, after which Wanna Noparporn, managing director of National ITMX Co, which operates the PromptPay platform, said the problem would be fixed quickly. The national money transfer service returned to normal at about 2.30pm yesterday. The central bank said users should not worry as everyone would receive their funds. Source: http://www.nationmultimedia.com/detail/business/30335149 -- © Copyright The Nation 2018-01-01 Link to comment Share on other sites More sharing options...
webfact Posted December 31, 2017 Author Share Posted December 31, 2017 Promptpay system collapses, disrupting service for several houses By Thai PBS Promptpay money transfer system broke down for several hours on Sunday morning, causing many bank customers unable to transfer their money to their receivers. However, at about 3.35 pm, most commercial banks put up notices in the social media to announce that the money transfer service has resumed as normal. Earlier, Bank of Thailand spokesperson Mrs Chanthawan Sucharitkul said that Promptpay service was disrupted starting at 7 am and the central bank had notified the National ITMX Company which provided the Promptpay service to commercial banks to fix the problem. Full story: http://englishnews.thaipbs.or.th/promptpay-system-collapses-disrupting-service-several-houses/ -- © Copyright Thai PBS 2018-01-01 Link to comment Share on other sites More sharing options...
webfact Posted December 31, 2017 Author Share Posted December 31, 2017 PromptPay Goes Offline As Cash Vanishes On NYE By Teeranai Charuvastra, Staff Reporter A promotional image of PromptPay system released by Siam Commercial Bank to the press BANGKOK — The celebratory mood was dampened for those who rely on the national electronic payment system when it abruptly stopped working without explanation. Since Sunday morning, those transferring money via PromptPay realized payments left their accounts – but never reached the recipient. The money just disappeared. Full story: http://www.khaosodenglish.com/news/business/2017/12/31/promtpay-goes-offline-cash-vanishes-nye/ -- © Copyright Khaosod English 2018-01-01 Link to comment Share on other sites More sharing options...
mikebell Posted January 1, 2018 Share Posted January 1, 2018 Thai Banks - a master class of inefficiency; Victorian practices and contempt for their customers. Link to comment Share on other sites More sharing options...
DGS1244 Posted January 1, 2018 Share Posted January 1, 2018 Blame it as Computer Error but who entered the error in the first place. Link to comment Share on other sites More sharing options...
1FinickyOne Posted January 1, 2018 Share Posted January 1, 2018 2 minutes ago, mikebell said: Thai Banks - a master class of inefficiency; Victorian practices and contempt for their customers. I have had some small issues with banks here but had far worse in USA... However - I have only seen very friendly workers and not a shade of contempt. Our local bank employees are quite helpful and at some branches have a greeter who will fill in the forms and at others the tellers or management does it for you... I feel spoiled by good service. Link to comment Share on other sites More sharing options...
BuaBS Posted January 1, 2018 Share Posted January 1, 2018 Ah great things in front of us with the cashless society and all. Link to comment Share on other sites More sharing options...
weegee Posted January 1, 2018 Share Posted January 1, 2018 BKK bank is back into their old ways again....this time a transfer to my bank took 6 days. It was good for a while after complaints about this on one of the forums on here, and monies were received the next day as it should be... Oh well.... Happy New Year to all. Rgds weegee Link to comment Share on other sites More sharing options...
worgeordie Posted January 1, 2018 Share Posted January 1, 2018 Is this Thailand 4.0 ? regards Worgeordie Link to comment Share on other sites More sharing options...
Bluespunk Posted January 1, 2018 Share Posted January 1, 2018 (edited) 5 hours ago, webfact said: The central bank said users should not worry as everyone would receive their funds. Considering how banks react when they don’t get their money on time, that’s a bit cheeky... Edited January 1, 2018 by Bluespunk Link to comment Share on other sites More sharing options...
Bluespunk Posted January 1, 2018 Share Posted January 1, 2018 53 minutes ago, BuaBS said: Ah great things in front of us with the cashless society and all. Considering that the money was debited from accounts and not received by those it was sent to, everyone indeed was cashless...for a while anyway. Link to comment Share on other sites More sharing options...
Confuscious Posted January 1, 2018 Share Posted January 1, 2018 Were they using an illegal version of Windows 7 from Panthip Plaza for their system? Link to comment Share on other sites More sharing options...
LPCustom69 Posted January 1, 2018 Share Posted January 1, 2018 Not so Prompt Pay! Link to comment Share on other sites More sharing options...
StayinThailand2much Posted January 1, 2018 Share Posted January 1, 2018 43 minutes ago, worgeordie said: Is this Thailand 4.0 ? regards Worgeordie More like Thailand 4 BC. Link to comment Share on other sites More sharing options...
MaxLee Posted January 1, 2018 Share Posted January 1, 2018 58 minutes ago, worgeordie said: Is this Thailand 4.0 ? regards Worgeordie No, it’s Thailand 0.4 Link to comment Share on other sites More sharing options...
YetAnother Posted January 1, 2018 Share Posted January 1, 2018 6 hours ago, webfact said: said a computer error transfiguring the last day of 2017 into that of 2018 as a career IT guy, this demonstrates remarkable incompetence; back in the usa, the transition from 1999 to 2000 (the effort boiled down to a standard 1 year addition with a huge amount of checking, no huge code rewrites) was initiated Way in advance and as a result there were no problems; that is just simple managerial foresight Link to comment Share on other sites More sharing options...
KIWIBATCH Posted January 1, 2018 Share Posted January 1, 2018 1 hour ago, worgeordie said: Is this Thailand 4.0 ? regards Worgeordie No but this is.... Link to comment Share on other sites More sharing options...
TallGuyJohninBKK Posted January 1, 2018 Share Posted January 1, 2018 Quote A joint project of the finance ministry, the central bank and a group of private banks... Hey, what could possible go wrong with something run by those auspicious folks... Link to comment Share on other sites More sharing options...
chippendale Posted January 1, 2018 Share Posted January 1, 2018 This is what happens to Thai banks that still run on Windows XP. Link to comment Share on other sites More sharing options...
thaibeachlovers Posted January 1, 2018 Share Posted January 1, 2018 I'm lovin it, and my Christmas wish is for it to keep failing. Then the sheeple might wake up to what is happening. It used to be silly tourists that thought they could visit LOS with just a credit card, till the card got lost, stolen or eaten, but now it's millions of people that will suffer for putting unearned faith into systems that can fail because of one wrong line of code. Link to comment Share on other sites More sharing options...
DrTuner Posted January 1, 2018 Share Posted January 1, 2018 The way to survive IT systems in Thailand is to check you are using one not hosted in Thailand. Somchai can and will screw up any and all systems. Link to comment Share on other sites More sharing options...
Lupatria Posted January 1, 2018 Share Posted January 1, 2018 4 hours ago, worgeordie said: Is this Thailand 4.0 ? regards Worgeordie Another example of the fact that the acronym 'IT' here stands for 'Inefficient Thailand'. Link to comment Share on other sites More sharing options...
Golden Triangle Posted January 1, 2018 Share Posted January 1, 2018 Link to comment Share on other sites More sharing options...
Minnehaha Posted January 1, 2018 Share Posted January 1, 2018 7 hours ago, mikebell said: Thai Banks - a master class of inefficiency; Victorian practices and contempt for their customers. Exactly Link to comment Share on other sites More sharing options...
xvend Posted January 1, 2018 Share Posted January 1, 2018 I can confirm some bank transfers missing, but, it will be worked out in the end. Sure. Thailand is actually pretty advanced in their banking. In the USA takes 24-48 hours for a transfer. Link to comment Share on other sites More sharing options...
worgeordie Posted January 1, 2018 Share Posted January 1, 2018 5 hours ago, Confuscious said: Were they using an illegal version of Windows 7 from Panthip Plaza for their system? No I think they still use Windows XP regards Worgeordie Link to comment Share on other sites More sharing options...
farcanell Posted January 1, 2018 Share Posted January 1, 2018 9 hours ago, webfact said: The celebratory mood was dampened for those who rely on the national electronic payment system when it abruptly stopped working without explanation. Mmmm.... and yet the “norm” in Thailand is for things to happen without explaination, so why worry?.... maybe to many Thais are starting to think like farangs i wonder if any disgruntled users contacted the anti scamming task force.... they did recommend contacting them ASAP, after all, with any concerns ??? Link to comment Share on other sites More sharing options...
metisdead Posted January 1, 2018 Share Posted January 1, 2018 An off topic deflection post has been removed. Link to comment Share on other sites More sharing options...
Baerboxer Posted January 1, 2018 Share Posted January 1, 2018 13 hours ago, kenk24 said: I have had some small issues with banks here but had far worse in USA... However - I have only seen very friendly workers and not a shade of contempt. Our local bank employees are quite helpful and at some branches have a greeter who will fill in the forms and at others the tellers or management does it for you... I feel spoiled by good service. My experiences here are the same as yours. Friendly, helpful, and on the whole very efficient and effective. Sadly the UK banks aren't that anymore and are becoming less and less customer sensitive and focused IME. Link to comment Share on other sites More sharing options...
harrry Posted January 1, 2018 Share Posted January 1, 2018 I just made a direct payment from my AUstralian Bank to a fims account in Australia. 4 days later not credited, they told me it can take a week I had forgotten our slow banks. Every month I make a few online transfers here with my Thai bank (Bangkok Bank) , straight through and available the minute I press enter. Link to comment Share on other sites More sharing options...
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