Jump to content

Restaurant booking refused


Recommended Posts

Posted

Just curious, but I tried to book a table for 10 at a fairly popular restaurant in a province outside Bangkok for 7 p.m. one day next week.  They refused.  They would let me book for 6 p.m., but said that at 7 p.m. they only accepted walk in customers.  This seems very strange to me.  Is it common practice? What's the logic?

  • Haha 1
Posted

Just go to another restaurant, and don't waste your time with pretentious prats who act like they don't need the business.

  • Heart-broken 1
  • Haha 1
Posted
  On 4/13/2019 at 1:44 PM, NanLaew said:

Then they could run the real risk of getting a genuine bad review on tripadvisor for an actual bad, slow dining experience

Expand  

 

On the other hand, by treating a would-be group of customers so shoddily, they could be guaranteeing a fake but utterly damning review on Tripadvisor.

  • Heart-broken 3
Posted
  On 4/13/2019 at 1:53 PM, marcusarelus said:

It's not pretentious.  It is common sense economics.  Hotels don't take reservations if they can get walk ins because reservations are mostly single business travelers and walk ins are families.  In a restaurant when you are expecting a busy night why hold a table when you can turn it twice instead.  You may not know much about the hospitality business.  It's not the restaurant that's a prat.    

Expand  

We'll have to agree to disagree. No, I don't know much about the hospitality business. I do know I am the customer, it's my money, and if you don't want my business I'll take it elsewhere. It's not as if you have a monopoly.

How often have you been left with an unprofitable night because the traffic you expected did not eventuate, after refusing to take bookings?

Posted
  On 4/13/2019 at 7:48 PM, Lacessit said:

I do know I am the customer, it's my money, and if you don't want my business I'll take it elsewhere. It's not as if you have a monopoly.

Expand  

I need a T shirt that says that.

  • Haha 1
Posted

Is it a Thai run restaurant ?  The problem is if the customers are generally Thai then a booking at 6pm would possibly lead to empty tables as punctuality is not a Thai strong point so hence 6 pm would no doubt turn out to be the customers appearing at 7 pm after which they have a rule for walk-ins only.

 

Now you should have booked a table for 5 pm, turned up late at 6pm, which would be the normal expectation of a Thai and everyone would have been happy.

Posted
  On 4/13/2019 at 7:48 PM, Lacessit said:

We'll have to agree to disagree. No, I don't know much about the hospitality business. I do know I am the customer, it's my money, and if you don't want my business I'll take it elsewhere. It's not as if you have a monopoly.

How often have you been left with an unprofitable night because the traffic you expected did not eventuate, after refusing to take bookings?

Expand  

Everything in a restaurant is predicated on the ability of the manager to predict volume.  Food ordering and staff allocation and table preparation.  If the manager is a dummy then the restaurant loses money and goes out of business.  If it's been open for a while the manager knows how to predict. 

Posted

If you like the restaurant I would think you would appreciate them having a policy that keeps them in business. Maybe they have had many no-shows or maybe they just don't need to book. Certainly more efficient and easier that way.

 

It seems in a busy restaurant it would be difficult to get space for 10 people during a surge of business. If you have to wait until two adjacent tables are empty, you might get upset at that. Meanwhile they are losing the money for the first table. They want the OP to come before the business surge happens so they can accommodate his party. It seems they are trying to accommodate him and do what's best for their business. You don't always get what you want but, sometimes, you get what you need. I seem to have heard that somewhere.

  • Like 1
  • Thanks 1
Posted
  On 4/13/2019 at 1:15 PM, Pilotman said:

just kick them into touch, make a negative TripAdvisor report and go elsewhere; simples. 

Expand  

sad statement, obviously you do not own a business. You do not even know why that restaurant had this policy. 

  • Like 2
  • Heart-broken 1
Posted
  On 4/13/2019 at 7:48 PM, Lacessit said:

We'll have to agree to disagree. No, I don't know much about the hospitality business. I do know I am the customer, it's my money, and if you don't want my business I'll take it elsewhere. It's not as if you have a monopoly.

How often have you been left with an unprofitable night because the traffic you expected did not eventuate, after refusing to take bookings?

Expand  

Than the answer is clear. Go somewhere else, let this restaurant do their business. If that restaurant is popular already, does a good job and the people know what they doing than they do not need "you as a customer".  No business like the customer with the attitude " I have the money".    

  • Like 1
Posted
  On 4/15/2019 at 1:29 AM, visarunner said:

sad statement, obviously you do not own a business. You do not even know why that restaurant had this policy. 

Expand  

It doesn't matter to a customer why they have the policy, its the customer that matters.  I've been the CEO of customer service facing businesses and one thing I do know.  hack of one customer, in whatever way, and you lose another 10 by word of mouth. It's a cut throat business and the competition is many and varied.  Make a decision like this if you wish, but then don't be surprised if people react badly and move on.  As I say, it's the customer's view that is paramount, not the hurt feelings of the owner.  Anyone reading this post will not even try to book at that venue, they will go somewhere where they know that tables are usually available, or somewhere that they can book with confidence. It's simple business really.  

  • Like 1
Posted
  On 4/13/2019 at 1:15 PM, Pilotman said:

just kick them into touch, make a negative TripAdvisor report and go elsewhere; simples. 

Expand  

BS flat thinking.

If you go into an almost empty restaurant and the rest of the tables is reserved. Do you then do a negative rating on tripadvisor too?

Posted
  On 4/15/2019 at 2:25 AM, ujayujay said:

BS flat thinking.

If you go into an almost empty restaurant and the rest of the tables is reserved. Do you then do a negative rating on tripadvisor too?

Expand  

Maybe, its what trip adviser is for. If I have a negative experience I may post it. I sure won't go back.  I don't understand why some people are getting so bent out of shape about this.  It's a customer facing business, the customer decides not the owner. If you don't like customer reactions to your business, don't go into that business. 

Posted
  On 4/13/2019 at 2:19 PM, Oxx said:

 

On the other hand, by treating a would-be group of customers so shoddily, they could be guaranteeing a fake but utterly damning review on Tripadvisor.

Expand  

Whats 'shoddy' about refusing a booking?

 

You asked ,  and they said they didnt want to make that deal. Its called being honest.

 

Shoddy would be for them to say yes , then not have a table when you arrive , or make you wait ''at the bar'' till they have one ...

Posted
  On 4/13/2019 at 12:35 PM, Oxx said:

Just curious, but I tried to book a table for 10 at a fairly popular restaurant in a province outside Bangkok for 7 p.m. one day next week.  They refused.  They would let me book for 6 p.m., but said that at 7 p.m. they only accepted walk in customers.  This seems very strange to me.  Is it common practice? What's the logic?

Expand  

Perhaps the restaurant you called is a very popular one.

 

A married couple in my Thai inlaw family run two very busy restaurants.  They only accept reservations for more than four people during the off peak hours.  There is always a queue during the peak hours.  Making space for larger groups would require them to leave tables empty in preparation for the large group.  Doing so would irritate the waiting customers.

Posted

There is a restaurant in Pattaya where if you appear without a booking, you WILL be turned away - even if the place has ten empty tables.

If you are so lucky as to get a booking, and make any complaint about food or service, you get a tongue lashing from the chef/owner, and a ban from ever returning.

That said, the food is very good.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.




×
×
  • Create New...