fishtank Posted January 15, 2020 Share Posted January 15, 2020 (edited) I have ordered an aquarium LED light from Ali Express. Shipped from China. It arrived in destination country (Thailand) on 11 Jan. 7.30 am. Since then no movement on tracking. Looking at another tracking system shows it as being held for payment. I take it this might mean customs taxes. If so what happens next? Do they send me a letter asking for cash or what? Never happened to me before. Usually no problems. Thanks. Edited January 15, 2020 by fishtank Link to comment Share on other sites More sharing options...
worgeordie Posted January 15, 2020 Share Posted January 15, 2020 Did you get it sent by Courier, DHL, FEDEX ? as you are almost sure you will have to pay tax with them, I just had a UV Pond sterilizer delivered yesterday, quite big and heavy, but no VAT ,Tax or anything to be paid on it, sent by China Mail. Only once have I been asked to pay duty, it was a big expensive item from Aliexpress sent by China Post, but been big and heavy it drew the customs attention, had to go to Customs office at Chiang Mai airport,they notified me to come in by Phone. If Courier has it you need to find out quickly as they will start charging you storage fees on it. Good Luck. regards worgeordie Link to comment Share on other sites More sharing options...
scubascuba3 Posted January 15, 2020 Share Posted January 15, 2020 Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things 1 Link to comment Share on other sites More sharing options...
mokwit Posted January 15, 2020 Share Posted January 15, 2020 Just now, scubascuba3 said: Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things Can you not open a dispute and give non arrival as the reason? Link to comment Share on other sites More sharing options...
BritManToo Posted January 15, 2020 Share Posted January 15, 2020 7 minutes ago, scubascuba3 said: Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things If it doesn't arrive in the proscribed time, I press the 'dispute' button. I've always got a refund. 1 Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 21 minutes ago, worgeordie said: Did you get it sent by Courier, DHL, FEDEX ? as you are almost sure you will have to pay tax with them, I just had a UV Pond sterilizer delivered yesterday, quite big and heavy, but no VAT ,Tax or anything to be paid on it, sent by China Mail. Only once have I been asked to pay duty, it was a big expensive item from Aliexpress sent by China Post, but been big and heavy it drew the customs attention, had to go to Customs office at Chiang Mai airport,they notified me to come in by Phone. If Courier has it you need to find out quickly as they will start charging you storage fees on it. Good Luck. regards worgeordie Seems to be AliExpress standard shipping or Cainiao Dpex. A bit confusing. Link to comment Share on other sites More sharing options...
scubascuba3 Posted January 15, 2020 Share Posted January 15, 2020 (edited) 26 minutes ago, mokwit said: Can you not open a dispute and give non arrival as the reason? You aren't allowed to open a dispute, there's no option when they keep extending payment protection, it's a scam that shouldn't be allowed. I now have to wait another month which makes 3 months, i think they can keep going Edited January 15, 2020 by scubascuba3 1 Link to comment Share on other sites More sharing options...
scubascuba3 Posted January 15, 2020 Share Posted January 15, 2020 21 minutes ago, BritManToo said: If it doesn't arrive in the proscribed time, I press the 'dispute' button. I've always got a refund. I also have previously, but if the seller gets in before the end and extends payment protection you have to wait another month or more Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 2 minutes ago, scubascuba3 said: I also have previously, but if the seller gets in before the end and extends payment protection you have to wait another month or more If this goes tits up I won't be getting anything else from AliExpress. Don't need the hastle. Link to comment Share on other sites More sharing options...
VocalNeal Posted January 15, 2020 Share Posted January 15, 2020 They've only had it 4 days. Where are you? It has to get sorted in Bangkok. Then put on a truck with other stuff, when the truck is full , etc, etc. 1 Link to comment Share on other sites More sharing options...
cyril sneer Posted January 15, 2020 Share Posted January 15, 2020 still waiting for a wallet I ordered 5 months ago, apparently still 'in transit' will never arrive Link to comment Share on other sites More sharing options...
jackdd Posted January 15, 2020 Share Posted January 15, 2020 (edited) Assuming that it came with regular post and not with a courier and you have to pay tax: You will get a paper in your mailbox instructing you to either pay at the post office, or go to the customs office. Edited January 15, 2020 by jackdd Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 (edited) 18 minutes ago, jackdd said: Assuming that it came with regular post and not with a courier and you have to pay tax: You will get a paper in your mailbox instructing you to either pay at the post office, or go to the customs office. Thank You. I just need the lamp and don't mind paying a little bit extra. Anything in my mail box could take ages. Thai Post save items and deliver one day a week. Package been stuck in BKK for 5 days. Usually items show some movement within a day. it is the lack of information that gets me. Edited January 15, 2020 by fishtank Link to comment Share on other sites More sharing options...
Kwasaki Posted January 15, 2020 Share Posted January 15, 2020 2 hours ago, fishtank said: Never happened to me before. Usually no problems. Same me no problems some arrive quickly some don't, it is Chinese New Year think about it. Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 7 minutes ago, Kwasaki said: Same me no problems some arrive quickly some don't, it is Chinese New Year think about it. Not in Bangkok it isn't Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 Connote # : 555926467670 Service Type : eCommerce - Signature Req (SR) Shipped on : 09 Jan 20 03:00 Guangzhou (Guangdong) - CHINA Destination : Thailand Other - THAILAND Job # : Status : On Hold - Pending Payment Date Time Location/Supplied via Activity 11 Jan 20 10:20 BKK - THAILAND On Hold - Pending Payment 11 Jan 20 07:33 BKK - THAILAND Arrived Hub 09 Jan 20 16:10 Guangzhou (guangdong) - CHINA In Transit to Destination 09 Jan 20 03:00 Shenzhen (guangdong) - CHINA In Transit to Destination 08 Jan 20 19:04 Shenzhen (guangdong) - CHINA Arrived Hub 08 Jan 20 18:34 Shenzhen (guangdong) - CHINA Collection 07 Jan 20 12:20 China Other - CHINA Shipment Finalised 07 Jan 20 12:20 China Other - CHINA Documentation Prepared Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 On Hold Pending Payment. Payment of what? All rather vague. Link to comment Share on other sites More sharing options...
impulse Posted January 15, 2020 Share Posted January 15, 2020 I'd give it a few days before panicking. It may take a week for them to decide it's too small to really need a payment, or for the payment request (if any) to reach you. Not applicable here, but a tidbit I found about AliExpress and tracking. In order to keep vendors from advertising stuff they don't even have, AliExpress requires the vendor to provide tracking information within a short window of the order. Some vendors initiate a postal order and get a tracking number days before they actually deliver the item to China Post. In those cases, China Post's tracking system will show no information on that tracking number. Obviously, that's not the case here, but that knowledge saved me from some angst over some of the 100 or so AliExpress orders I placed while living in BKK. 1 Link to comment Share on other sites More sharing options...
thedemon Posted January 15, 2020 Share Posted January 15, 2020 What does Thailand Post tracking say? https://track.thailandpost.co.th/ Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 7 minutes ago, thedemon said: What does Thailand Post tracking say? https://track.thailandpost.co.th/ 1. LP00163939284950Please check the accuracy of track number Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 10 minutes ago, impulse said: I'd give it a few days before panicking. It may take a week for them to decide it's too small to really need a payment, or for the payment request (if any) to reach you. Thanks. I hope you are correct. Link to comment Share on other sites More sharing options...
impulse Posted January 15, 2020 Share Posted January 15, 2020 1 minute ago, fishtank said: Thanks. I hope you are correct. I had a few shipments from AliExpress that required a duty payment, and even in Asoke in BKK, it often took a few days to get the payment request. I never lost an AliExpress shipment, but I did have one show up a few weeks after the "delivery confirmation". I have no clue what happened, but their refund process was pretty bad, requiring me to prove that I didn't receive the goods. How, exactly, do I prove that? Link to comment Share on other sites More sharing options...
recom273 Posted January 15, 2020 Share Posted January 15, 2020 That seems like a customs issue. I have only had good experiences in this situation, I go to my local post office which is the main post office for the city and the parcel is there, I pay a surprisingly small fee and I can take the item, The next day or two, the post man shows up with an invoice, which gets binned. i have never had a customs invoice using AliExpress. Link to comment Share on other sites More sharing options...
thedemon Posted January 15, 2020 Share Posted January 15, 2020 18 minutes ago, fishtank said: 1. LP00163939284950Please check the accuracy of track number I think that is a Yanwen tracking number. They are normally pretty slow (because it's cheap) and don't support destination country postal tracking because it is hub to hub with only the final delivery done by local post. https://track.yw56.com.cn/en-US Looking at the dates shown on Cainiao I would be surprised if it was due for delivery this quickly and it isn't unusual for tracking information from shippers in China to show something erroneous. 2 Link to comment Share on other sites More sharing options...
poohy Posted January 15, 2020 Share Posted January 15, 2020 Last week i had a USPS parcel arrive in BKK from LA sent straight back to LA via canada did not even clear BKK Link to comment Share on other sites More sharing options...
VocalNeal Posted January 15, 2020 Share Posted January 15, 2020 I've only ordered two things. One arrived by air reasonable quickly. The other had to come by sea or overland and it took about a week longer. Link to comment Share on other sites More sharing options...
Andrew Dwyer Posted January 15, 2020 Share Posted January 15, 2020 45 minutes ago, VocalNeal said: I've only ordered two things. One arrived by air reasonable quickly. The other had to come by sea or overland and it took about a week longer. I’ve only ever ordered one item from AliExpress, it didn’t turn up in the allotted time so I entered a dispute and got my money back. It eventually turned up 6 months later and I had ordered and received the same item from Wish in about 10 days but at twice the price. And no, I didn’t give the money back , <deleted> em it was only 145 baht !! Link to comment Share on other sites More sharing options...
jackdd Posted January 15, 2020 Share Posted January 15, 2020 2 hours ago, poohy said: Last week i had a USPS parcel arrive in BKK from LA sent straight back to LA via canada did not even clear BKK What was inside? Something that's not allowed to import into Thailand? Link to comment Share on other sites More sharing options...
Crossy Posted January 15, 2020 Share Posted January 15, 2020 9 hours ago, fishtank said: On Hold Pending Payment. Payment of what? All rather vague. I've had stuff come by Dpex (not from aliExpress) that's shown "on-hold awaiting payment", no apparent movement and seemingly no way to pay or even contact anyone. It then turned up just fine with the man wanting payment of the duty/tax etc. At least he called to say how much it was. Link to comment Share on other sites More sharing options...
fishtank Posted January 15, 2020 Author Share Posted January 15, 2020 Cheers Crossy Link to comment Share on other sites More sharing options...
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