I have ordered an aquarium LED light from Ali Express.

Shipped from China.

It arrived in destination country (Thailand) on 11 Jan. 7.30 am.

Since then no movement on tracking.

 

Looking at another tracking system shows it as being held for payment.

I take it this might mean customs taxes.

If so what happens next?

Do they send me a letter asking for cash or what?

 

Never happened to me before.

Usually no problems.

 

Thanks.

 

Edited January 15, 20206 yr by fishtank

Did you get it sent by Courier, DHL, FEDEX ? as you are almost

sure you will have to pay tax with them, I just had a UV  Pond

sterilizer delivered yesterday, quite big and heavy, but no VAT

,Tax or anything to be paid on it, sent by China Mail.

 

Only once have I been asked to pay duty, it was a big expensive

item from Aliexpress sent by China Post, but been big and heavy

it drew the customs attention, had  to go to Customs office at

Chiang Mai airport,they notified me to come in by Phone.

If Courier has it you need to find out quickly as they will start

charging you storage fees on it.  Good Luck.

regards worgeordie

 

 

Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things

Just now, scubascuba3 said:

Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things

Can you not open a dispute and give non arrival as the reason?

7 minutes ago, scubascuba3 said:

Recently I've had 3 cheap items disappear once they arrived in Thailand, tracking stops, after 2 months the sellers just extend payment protection which is just a scam to avoid a refund being paid. No way to contact Aliexpress that's why i only buy cheap things

If it doesn't arrive in the proscribed time, I press the 'dispute' button.

I've always got a refund.

21 minutes ago, worgeordie said:

Did you get it sent by Courier, DHL, FEDEX ? as you are almost

sure you will have to pay tax with them, I just had a UV  Pond

sterilizer delivered yesterday, quite big and heavy, but no VAT

,Tax or anything to be paid on it, sent by China Mail.

 

Only once have I been asked to pay duty, it was a big expensive

item from Aliexpress sent by China Post, but been big and heavy

it drew the customs attention, had  to go to Customs office at

Chiang Mai airport,they notified me to come in by Phone.

If Courier has it you need to find out quickly as they will start

charging you storage fees on it.  Good Luck.

regards worgeordie

 

 

Seems to be AliExpress standard shipping or Cainiao Dpex. A bit confusing.

26 minutes ago, mokwit said:

Can you not open a dispute and give non arrival as the reason?

You aren't allowed to open a dispute, there's no option when they keep extending payment protection, it's a scam that shouldn't be allowed. I now have to wait another month which makes 3 months, i think they can keep going

Edited January 15, 20206 yr by scubascuba3

21 minutes ago, BritManToo said:

If it doesn't arrive in the proscribed time, I press the 'dispute' button.

I've always got a refund.

I also have previously, but if the seller gets in before the end and extends payment protection you have to wait another month or more

2 minutes ago, scubascuba3 said:

I also have previously, but if the seller gets in before the end and extends payment protection you have to wait another month or more

If this goes tits up I won't be getting anything else from AliExpress. Don't need the hastle.

They've only had it 4 days. Where are you? It has to get sorted in Bangkok. Then put on a truck with other stuff, when the truck is full , etc, etc.

still waiting for a wallet I ordered 5 months ago, apparently still 'in transit'

 

will never arrive

Assuming that it came with regular post and not with a courier and you have to pay tax: You will get a paper in your mailbox instructing you to either pay at the post office, or go to the customs office.

Edited January 15, 20206 yr by jackdd

18 minutes ago, jackdd said:

Assuming that it came with regular post and not with a courier and you have to pay tax: You will get a paper in your mailbox instructing you to either pay at the post office, or go to the customs office.

Thank You. I just need the lamp and don't mind paying a little bit extra.

Anything in my mail box could take ages. Thai Post save items and deliver one day a week.

Package been stuck in BKK for 5 days. Usually items show some movement within a day.

it is the lack of information that gets me.

Edited January 15, 20206 yr by fishtank

2 hours ago, fishtank said:

Never happened to me before.

Usually no problems.

Same me no problems  some arrive quickly some don't, it is Chinese New Year think about it.

7 minutes ago, Kwasaki said:

Same me no problems  some arrive quickly some don't, it is Chinese New Year think about it.

Not in Bangkok it isn't

Connote # : 555926467670 Service Type : eCommerce - Signature Req (SR) Shipped on : 09 Jan 20 03:00 Guangzhou (Guangdong) - CHINA Destination : Thailand Other - THAILAND Job # :   Status : On Hold - Pending Payment

Date	Time	Location/Supplied via	Activity
11 Jan 20	10:20	BKK - THAILAND	On Hold - Pending Payment
11 Jan 20	07:33	BKK - THAILAND	Arrived Hub
09 Jan 20	16:10	Guangzhou (guangdong) - CHINA	In Transit to Destination
09 Jan 20	03:00	Shenzhen (guangdong) - CHINA	In Transit to Destination
08 Jan 20	19:04	Shenzhen (guangdong) - CHINA	Arrived Hub
08 Jan 20	18:34	Shenzhen (guangdong) - CHINA	Collection
07 Jan 20	12:20	China Other - CHINA	Shipment Finalised
07 Jan 20	12:20	China Other - CHINA	Documentation Prepared

 

 

On Hold Pending Payment.

Payment of what? All rather vague.

I'd give it a few days before panicking.  It may take a week for them to decide it's too small to really need a payment, or for the payment request (if any) to reach you.

 

Not applicable here, but a tidbit I found about AliExpress and tracking.  In order to keep vendors from advertising stuff they don't even have, AliExpress requires the vendor to provide tracking information within a short window of the order.  Some vendors initiate a postal order and get a tracking number days before they actually deliver the item to China Post.  In those cases, China Post's tracking system will show no information on that tracking number.  Obviously, that's not the case here, but that knowledge saved me from some angst over some of the 100 or so AliExpress orders I placed while living in BKK.

 

What does Thailand Post tracking say?

 

https://track.thailandpost.co.th/

7 minutes ago, thedemon said:

What does Thailand Post tracking say?

 

https://track.thailandpost.co.th/

1. LP00163939284950
Please check the accuracy of track number

10 minutes ago, impulse said:

I'd give it a few days before panicking.  It may take a week for them to decide it's too small to really need a payment, or for the payment request (if any) to reach you.

 

 

 

Thanks. I hope you are correct.

1 minute ago, fishtank said:

Thanks. I hope you are correct.

 

I had a few shipments from AliExpress that required a duty payment, and even in Asoke in BKK, it often took a few days to get the payment request. 

 

I never lost an AliExpress shipment, but I did have one show up a few weeks after the "delivery confirmation".  I have no clue what happened, but their refund process was pretty bad, requiring me to prove that I didn't receive the goods.  How, exactly, do I prove that?

That seems like a customs issue.

 

I have only had good experiences in this situation, I go to my local post office which is the main post office for the city and the parcel is there, I pay a surprisingly small fee and I can take the item,

 

The next day or two, the post man shows up with an invoice, which gets binned.

 

i have never had a customs invoice using AliExpress. 

18 minutes ago, fishtank said:

1. LP00163939284950
Please check the accuracy of track number

 

I think that is a Yanwen tracking number. They are normally pretty slow (because it's cheap) and don't support destination country postal tracking because it is hub to hub with only the final delivery done by local post.

 

https://track.yw56.com.cn/en-US

 

Looking at the dates shown on Cainiao I would be surprised if it was due for delivery this quickly and it isn't unusual for tracking information from shippers in China to show something erroneous.

 

 

Last week i had a USPS parcel arrive in BKK from LA sent straight back to LA via canada 

 

did not even clear BKK

 

 

I've only ordered two things. One arrived by air reasonable quickly. The other had to come by sea or overland and it took about a week longer. 

45 minutes ago, VocalNeal said:

I've only ordered two things. One arrived by air reasonable quickly. The other had to come by sea or overland and it took about a week longer. 

I’ve only ever ordered one item from AliExpress, it didn’t turn up in the allotted time so I entered a dispute and got my money back.

It eventually turned up 6 months later and I had ordered and received the same item from Wish in about 10 days but at twice the price.

 

And no, I didn’t give the money back , <deleted> em it was only 145 baht !!

2 hours ago, poohy said:

Last week i had a USPS parcel arrive in BKK from LA sent straight back to LA via canada 

 

did not even clear BKK

 

 

What was inside? Something that's not allowed to import into Thailand?

9 hours ago, fishtank said:

On Hold Pending Payment.

Payment of what? All rather vague.

 

I've had stuff come by Dpex (not from aliExpress) that's shown "on-hold awaiting payment", no apparent movement and seemingly no way to pay or even contact anyone.

 

It then turned up just fine with the man wanting payment of the duty/tax etc. At least he called to say how much it was.

 

Cheers Crossy