A couple of days ago I bought, or thought I had, a simple domestic return flight Roi Et - Bangkok for next month. After several times trying to pay with the option of Counter service at 7-eleven and getting a server error I changed it to Lotus/Tesco and my wife was able to pay there. But I didn't get the booking confirmation, and some hours before the 24-hour deadline to pay and after I received a reminder, I spent an hour going back and forth with a Bot at the airline (during which time my wife tried to call the airline at the airport and they didn't answer). I was asked the same thing over and over, was asked to send a shot of the payment receipt nine times, before I eventually was told that a case number had been assigned and I'd hear back within 48 hours by email. Now, I wait. Meanwhile, the reservation I paid for has been cancelled. BTW, I suspect the server error might have been because the airline no longer works with 7-Eleven as it is not listed on the payment options via a PC, only on their app which I guess hasn't been updated/amended. This is called 'progress', unlike the bad old days when the system worked, always, when you or your travel agent called the airline, and the booking and payment info was taken by a human. It kind of puts you off flying at all.
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