Having purchased various brands while living in Thailand and finding that customer service repair  options are limited or non existent.

 

It came as a wonderful surprise when I contact LG service centre to enquire if they could repair my large screen TV.

 

Yes, they said we can send a service engineer to your home.

Now when you live in the boonies of Isaan, this is magic to your ears.

 

All done in less than a week.

I shall be buying more LG products when the time comes to change out my other electrical goods.

 

Sometimes it's exceptional. Had very good service for my Siemens washing machine.

We will never buy any LG products ever again. We had two 10-yer old 55" plasma TVs which we asked LG to repair. LG quoted us a price for the repair, the shop they had contracted in Sisaket took one of the two TVs to their shop, but brought it back two days later and said: "cannot repair, no more spare part available." The spare part in question is a power supply. In total I had bought four 55" LG plasmas, but two of them I sold together with our house i Pattaya. Plus eight LG air conditioners. Never, ever again. Customer service seems not to exist for them.

What a fine company, huh?!

Just for your info:

My son took one of our LG Plasma TVs to Bangkok and had the power supply replaced with a brand new one for 2'800 Baht in a small shop. But LG Service Center is unable to help. Shame on them!

We will gladly give the facebook site of the repair shop to people interested.