Lazada

[Misab]

Lately I ordered from Lazada 3 set outdoor sockets as shown on picture below.

What I received was 3 double but no single. I have written to Lazada and asked

for help to get the 3-missing single.   But Lazada doesn’t reply.  Has anyone else had this kind of experience with Lazada, that you did not get what you paid for and no response back?

 

 

 

[scubascuba3]

Try again with Lazada, the help is usually good. Try a search of "fraud" gives the option to chat quicker

[KhunLA]

Haven't had any problems with LAZ, although I do make a vid of every deliver / opening of, as they want some type of verification if not falling under their 'no prob return policy' ????

[BritManToo]

I just hit the 'return' button, Order not complete.

Never had any problems, no need to talk with anyone.

Don't forget to leave 1* feedback for the store concerned.

[CharlieH]

Have you used "chat" and spoke to the seller about it ? Thats the first step, Lazada is AFTER no resolution with seller.

 

From your description you got MORE than you ordered.

2 x dpuble 1 single ordered

3x double received !

[JaiMaai]

Are you sure you ordered "sets" of double and single sockets.

 

Some sellers can make it a bit confusing because you need to specify which one you want even though it shows both in the picture...

[Misab]

38 minutes ago, JaiMaai said:

Are you sure you ordered "sets" of double and single sockets.

 

Some sellers can make it a bit confusing because you need to specify which one you want even though it shows both in the picture...

No, not in this case, they sell it as a set, and one single doubble cost a little over 300 bahts, I paid 650

 

[Misab]

2 hours ago, Misab said:

No, not in this case, they sell it as a set, and one single doubble cost a little over 300 bahts, I paid 650

 

I bought 3 set because we are building a house the doubble cost 333 b. and the sinle 317

 

[Moonlover]

If the item(s) you receive do not match what you ordered, return them. It's as simple as that. I've done this a few times and never had any problem. Money is refunded within a few days.

[jackdd]

How did you contact Lazada?

You need to go to the order and press return/refund.

[mancub]

If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info !  This is also subject to the Seller doing it's part of the process !

[jackdd]

3 minutes ago, mancub said:

If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info !  This is also subject to the Seller doing it's part of the process !

This is why I recommend paying by debit/credit card, then it will just be refunded on the card

[clivebaxter]

'Returned' a few things and was told to keep the wrong items, even fairly expensive paint

[BritManToo]

1 hour ago, mancub said:

If paid COD, the only refund option appears to be via Lazada Wallet. This has to be activated via the app only and requires, amongst other things, scanning your passport info !  This is also subject to the Seller doing it's part of the process !

Not required,

There is a 'manual' option for transferring your money back from Lazada wallet using your Lazada phone app.

I used it last week, took about 3 days for the money to appear in my bank account.

[steven100]

this is where COD gets a bit tricky as you can't open to check the item when it's delivered .....  therefore you have to go through the whole rigmorol of getting the item swapped or a refund.

I use COD every time,   as there is no way i'd give my credit card to Lazada's platform in Thailand especially.

 

What's the benefit of COD  ?

[CharlieH]

1 hour ago, steven100 said:

this is where COD gets a bit tricky as you can't open to check the item when it's delivered .....  therefore you have to go through the whole rigmorol of getting the item swapped or a refund.

I use COD every time,   as there is no way i'd give my credit card to Lazada's platform in Thailand especially.

 

What's the benefit of COD  ?

Whats the benefit ?

 

• If its too late arriving you simply refuse delivery.
• If it it doesnt turn up at all, you lost nothing.
• No card details given (security ).
• if its the wrong shape/size /weight or sounds/looks like its broken, refuse delivery, nothing lost, no hassle.
• If you change your mind or find a better deal, refuse ddlivery, nothing lost.

 

Just some off the top of my head. ????

[scubascuba3]

7 hours ago, steven100 said:

this is where COD gets a bit tricky as you can't open to check the item when it's delivered .....  therefore you have to go through the whole rigmorol of getting the item swapped or a refund.

I use COD every time,   as there is no way i'd give my credit card to Lazada's platform in Thailand especially.

 

What's the benefit of COD  ?

You don't have to save credit card details to Lazada, i update again for each transaction, more secure than saving details

[mancub]

21 hours ago, BritManToo said:

Not required,

There is a 'manual' option for transferring your money back from Lazada wallet using your Lazada phone app.

I used it last week, took about 3 days for the money to appear in my bank account.

Maybe, but you need to apply/register for the "wallet" first for the refund to be credited to it. Or am I missing something, as via the wallet was the only option given ?

[BritManToo]

21 hours ago, steven100 said:

What's the benefit of COD  ?

If it doesn't arrive, you don't pay.

If it's late, you don't have to pay.

If you change your mind, you don't have to pay.

If the package is suspiciously small/light, you don't have to pay.