That’s exactly where their system breaks down. The keyword they used to trigger the block is just a city name, and there are dozens of places around the world that share that same place name, including in the US and other countries on at least 3 continents. Using such a broad term is bound to produce errors. It’s like setting up a spam filter with overly generic keywords, you end up blocking legitimate messages, known as false positives. That’s exactly what happened here.
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