New phone not working, can I do charge back??

[Smithson 999]

The phone I bought yesterday isn't working properly, it won't read the SIM. I was clearly told if there was a problem within 7 days it would be replaced without problem.

 

Now I'm told I have to go to Future Rangsit and jump through various hoops. I've already done a lot of calls and running round.

 

The phone was 18k. I paid by credit card. What are my chances of doing a chargeback?

[scubascuba3 18301]

Is it just that sim? have you tried another? you could get a new sim with the same tel number from the network

[Smithson 999]

4 minutes ago, scubascuba3 said:

Is it just that sim? have you tried another? you could get a new sim with the same tel number from the network

Tried that among other things. 

[scubascuba3 18301]

1 minute ago, Smithson said:

Tried that among other things. 

Strange, usually the shop sets the phone up, puts sim in etc

[mtls2005 27080]

13 hours ago, Smithson said:

The phone I bought yesterday isn't working properly, it won't read the SIM. I was clearly told if there was a problem within 7 days it would be replaced without problem.

These are the terms you agreed to. Keep all the packaging.

 

13 hours ago, Smithson said:

The phone I bought yesterday isn't working properly

I'd have another set of eyes look at this issue. Probably user error. The phone boots?

 

 

13 hours ago, Smithson said:

Now I'm told I have to go to Future Rangsit and jump through various hoops. I've already done a lot of calls and running round.

Again, this is normal and specified in the terms and conditions. Are you able to go to Future Rangsit?

 

 

13 hours ago, Smithson said:

I paid by credit card. What are my chances of doing a chargeback?

Without any detail, I'd say "No". But review the T's & C's of your card, and contact them.