Smithson 999 Posted May 18 Share Posted May 18 The phone I bought yesterday isn't working properly, it won't read the SIM. I was clearly told if there was a problem within 7 days it would be replaced without problem. Now I'm told I have to go to Future Rangsit and jump through various hoops. I've already done a lot of calls and running round. The phone was 18k. I paid by credit card. What are my chances of doing a chargeback? Link to post Share on other sites More sharing options...
scubascuba3 18301 Posted May 18 Share Posted May 18 Is it just that sim? have you tried another? you could get a new sim with the same tel number from the network Link to post Share on other sites More sharing options...
Smithson 999 Posted May 18 Author Share Posted May 18 4 minutes ago, scubascuba3 said: Is it just that sim? have you tried another? you could get a new sim with the same tel number from the network Tried that among other things. Link to post Share on other sites More sharing options...
scubascuba3 18301 Posted May 18 Share Posted May 18 1 minute ago, Smithson said: Tried that among other things. Strange, usually the shop sets the phone up, puts sim in etc Link to post Share on other sites More sharing options...
mtls2005 27080 Posted May 19 Share Posted May 19 13 hours ago, Smithson said: The phone I bought yesterday isn't working properly, it won't read the SIM. I was clearly told if there was a problem within 7 days it would be replaced without problem. These are the terms you agreed to. Keep all the packaging. 13 hours ago, Smithson said: The phone I bought yesterday isn't working properly I'd have another set of eyes look at this issue. Probably user error. The phone boots? 13 hours ago, Smithson said: Now I'm told I have to go to Future Rangsit and jump through various hoops. I've already done a lot of calls and running round. Again, this is normal and specified in the terms and conditions. Are you able to go to Future Rangsit? 13 hours ago, Smithson said: I paid by credit card. What are my chances of doing a chargeback? Without any detail, I'd say "No". But review the T's & C's of your card, and contact them. 1 Link to post Share on other sites More sharing options...
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