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Australia consumer group challenges retailers' use of facial recognition technology


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Key points:

  • CHOICE found Kmart, Bunnings and The Good Guys refer to facial recognition in their privacy policies
  • Bunnings confirmed to CHOICE they use it for "theft and anti-social" purposes
  • Consumer data advocate Kate Bower says customers aren't aware how their face is being captured and used

 

You probably don't know it, but you might be leaving something behind when you shop at some of Australia's largest retailers — your face.

 

Consumer group CHOICE is referring Kmart, Bunnings and The Good Guys to the Office of the Australian Information Commissioner to investigate potential breaches of the Privacy Act over their use of facial recognition technology.

 

The organisation probed 25 of "Australia's most-trusted retailers", and found Kmart, Bunnings and The Good Guys were "capturing the biometric data of their customers".

 

(more)

 

https://www.abc.net.au/news/2022-06-15/choice-investigation-major-retailers-using-facial-recognition/101153384

 

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