Thai Immigration Appointment System

[Griffo63]

I'm trying to make an appointment online to extend my retirement visa at CW office.

 

Accessing the system is OK but I can't progress beyond inserting my email address as I don't then receive a OTP.

 

Does anyone know if this is a short-term glitch, a regular occurence or a semi permanent problem?

 

Thanks in advance 

 

[BritTim]

Do you have a Thai sim card, or are you trying to receive text messages using an overseas sim? The latter is sometimes problematic. It goes without saying that you should very carefully check that your phone number was entered correctly.

[bamnutsak]

For me, the OTP usually comes through via email within ~ 15 seconds.

 

It worked earlier today for me.

 

But not working now.

 

Must be some problem, why am I not surprised.

 

 

 

from this morning, I use gmail, arrives in Primary mailbox. (not in spam or promotions)

 

IMMIGRATION DIVISION 1 <[email protected]>

 

Verification Code
Please use ther verification code below to sign in.

421941

If you didn't request this, you can ignore this email.

Thanks,
IMMIGRATION DIVISION 1

 

[Griffo63]

37 minutes ago, BritTim said:

Do you have a Thai sim card, or are you trying to receive text messages using an overseas sim? The latter is sometimes problematic. It goes without saying that you should very carefully check that your phone number was entered correctly.

Thanks for getting back to me. I'm in Thailand and using a Thai Sim card OK. There is no option to show phone number only email address.  I'm already registered with Immigration with that email address as I've used it for 90 day reporting and getting appointments in the past.  I also reinstalled the App but again the same problem - enter email address ok, submit and wait for OTP. OTP never arrives

[DrJack54]

OP, are you using this link 

https://bangkok.immigration.go.th/en/onlineservice-and-publicguide/

 

I just tried to use it and it's rejecting my info (email, password) 

Most likely I have to re register.

So over this rubbish.

 

[Griffo63]

51 minutes ago, DrJack54 said:

OP, are you using this link 

https://bangkok.immigration.go.th/en/onlineservice-and-publicguide/

 

I just tried to use it and it's rejecting my info (email, password) 

Most likely I have to re register.

So over this rubbish.

 

Using : https://gov.immigration1.queueonline.net/appointment/login.html?v27

 

 

[Griffo63]

1 hour ago, bamnutsak said:

For me, the OTP usually comes through via email within ~ 15 seconds.

 

It worked earlier today for me.

 

But not working now.

 

Must be some problem, why am I not surprised.

 

 

 

from this morning, I use gmail, arrives in Primary mailbox. (not in spam or promotions)

 

IMMIGRATION DIVISION 1 <[email protected]>

 

Verification Code
Please use ther verification code below to sign in.

421941

If you didn't request this, you can ignore this email.

Thanks,
IMMIGRATION DIVISION 1

 

Thanks. I’ll try again tomorrow 

 

[bamnutsak]

Still broken for me.

[brewsterbudgen]

It was broken a few weeks ago, then fixed (I managed to make an appointment for early Nov) but appears to be broken again!

[freeworld]

Online appointments reservation still not working as at 15h00 on Friday afternoon.

[bamnutsak]

Worked for me just now, 16:55.

 

 

 

 

 

[Griffo63]

Working OK for me now.  Managed to book an appointment using the App on Friday 

[bamnutsak]

I cannot get an email OTP this morning (90 day at CW).

 

Tried multiple emails, email not in Spam or Promotions.

 

 

[bamnutsak]

OTP/email system back up and working for me.

[bamnutsak]

Does anyone know, or have experience, if you can access the appointment system from outside of Thailand? With or without using a VPN?

 

 

[DrJack54]

18 minutes ago, bamnutsak said:

Does anyone know, or have experience, if you can access the appointment system from outside of Thailand? With or without using a VPN?

 

 

Good question. Hopefully someone has actually done it and will advise.

As an aside: I just checked extension retirement at CW.

Only one day available on Mar 17 and even then only two slots on that day.

 

[bamnutsak]

2 minutes ago, DrJack54 said:

Only one day available on Mar 17 and even then only two slots on that day.

 

Yeah, this is concerning.

 

 

At first, I thought that maybe the system was not working.

[DrJack54]

Just now, bamnutsak said:

At first, I thought that maybe the system was not working.

Nup.

I occasionally get asked to assist with a booking for extension.

The lack of slots sometimes only one or two a month ahead is concerning.

 

[BrandonJT]

33 minutes ago, bamnutsak said:

Does anyone know, or have experience, if you can access the appointment system from outside of Thailand? With or without using a VPN?

 

 

I've done it before.  But it can get confusing because the system tries to use your computer/phone date and time in showing you the available appointments.  So when I'm in the US it is showing me appointments for 8PM-5AM for example.

[bamnutsak]

46 minutes ago, BrandonJT said:

I've done it before.

 

So no VPN was required?

[BrandonJT]

12 hours ago, bamnutsak said:

 

So no VPN was required?

No, not needed. Thai IT systems are not that sophisticated.

[kdrayong]

Is an online appointment for Chonburi/Jomtien Immigration available too?

[BrandonJT]

8 hours ago, kdrayong said:

Is an online appointment for Chonburi/Jomtien Immigration available too?

The website for division 3 has been offline for a few weeks, so no way to make an appointment for Jomtien.

[unblocktheplanet]

On 2/15/2025 at 10:02 AM, DrJack54 said:

Nup.

I occasionally get asked to assist with a booking for extension.

The lack of slots sometimes only one or two a month ahead is concerning.

 

This is a consistent problem for retirement extensions, presumably for others as well. I see 6 IOs public-facing for hundreds of us every day.

 

Apparently, there is no suggestion box, not that they'd read/heed us anyway.

 

Q: If one goes w/o an appt to CW, does the queue close when a certain number of petitioners is reached??? That would be a wasted day, long trip, expensive. 

 

Apparently, Immigration doesn't like Macs--or something. I made the mistake of using an unsupported browser (Safari), worked fine, got my OTP but got an error message when I used it. Tried Chrome, same deal. Arrggh!

 

A word of advice. Even if you've done this dozens of times, go to the "Document check" IO. Will save any delays or hassles.

 

Similarly, 90 day extension appts, sometimes needed in a bind, have one IO & few appts daily.

 

Jeez, these IOs are overworked! Let's face it, it's a mostly useless job. This is not where they catch any miscreants.

[DrJack54]

16 minutes ago, unblocktheplanet said:

If one goes w/o an appt to CW, does the queue close when a certain number of petitioners is reached??

No. If you receive a queue ticket then you will be seen. 

After lunch at some point they may stop issuing tickets. 

18 minutes ago, unblocktheplanet said:

Tried Chrome, same deal

I do everything on cell phone. No issue. 

 

19 minutes ago, unblocktheplanet said:

. Even if you've done this dozens of times, go to the "Document check" IO

This is now required. 

 

22 minutes ago, unblocktheplanet said:

Similarly, 90 day extension appts, sometimes needed in a bind, have one IO & few appts daily.

Do you mean 90 day reporting..

With appointment for 90 day reports at CW go to far right que lady and show appointment. She will via walkie-talkie check with io and you are seen next. 

[unblocktheplanet]

4 minutes ago, DrJack54 said:

No. If you receive a queue ticket then you will be seen. 

After lunch at some point they may stop issuing tickets. 

I do everything on cell phone. No issue. 

 

This is now required. 

 

Do you mean 90 day reporting..

With appointment for 90 day reports at CW go to far right que lady and show appointment. She will via walkie-talkie check with io and you are seen next. 

Righto. Hoping for a queue ticket!

 

Will try the cellphone route via app.

 

Yes, 90 day. The problem still is getting an appt.

 

Thanks, Doc.

[DrJack54]

Just now, unblocktheplanet said:

Hoping for a queue ticket!

When I have had to deal with CW without appointment, I use this model....

Arrive just prior to lunch break (12 noon) and obtain queue ticket.

Note you need application form filled in.

Use lunch break to attend to photocopying, banking etc 

After lunch you do not need to get into the long line.

To the left side those with tickets are allowed entry first. 

[unblocktheplanet]

16 minutes ago, DrJack54 said:

When I have had to deal with CW without appointment, I use this model....

Arrive just prior to lunch break (12 noon) and obtain queue ticket.

Note you need application form filled in.

Use lunch break to attend to photocopying, banking etc 

After lunch you do not need to get into the long line.

To the left side those with tickets are allowed entry first. 

Thanks, Jack. Will try it. What a drag--rest of March & all April is full (I'm April 8 anyway).