NewGuy Posted December 30, 2023 Share Posted December 30, 2023 Maybe bad news for me. My laptop is a Win 11 Acer about 6 months old, working ok. The Dell monitor is 4-7 years old. Until a few weeks ago everything worked well though I wasn’t using the Acer much. Now that I need to use it a lot I find that on Dell turn on I get a message saying no hdmi signal and it goes into all black power saving mode. I’ve given myself a few shocks when touching the cord’s hdmi-Dell end. Both laptop and monitor were bought at J.I.B. Tukcom. How should I approach this issue? Thanks in advance. Link to comment Share on other sites More sharing options...
Photoguy21 Posted December 30, 2023 Share Posted December 30, 2023 7 minutes ago, NewGuy said: Maybe bad news for me. My laptop is a Win 11 Acer about 6 months old, working ok. The Dell monitor is 4-7 years old. Until a few weeks ago everything worked well though I wasn’t using the Acer much. Now that I need to use it a lot I find that on Dell turn on I get a message saying no hdmi signal and it goes into all black power saving mode. I’ve given myself a few shocks when touching the cord’s hdmi-Dell end. Both laptop and monitor were bought at J.I.B. Tukcom. How should I approach this issue? Thanks in advance. Go to your settings and see what it says there. It is possible that Win 11 is not compatible with your monitor. A lot of people have found such issues with printers and other peripheral devices. 1 Link to comment Share on other sites More sharing options...
In the jungle Posted December 30, 2023 Share Posted December 30, 2023 I have a Dell monitor which I run from an Asus laptop. I am no IT expert but on my PC i have software called "Dell Display Manager". You can download it from Dell's website. 1 Link to comment Share on other sites More sharing options...
NewGuy Posted December 30, 2023 Author Share Posted December 30, 2023 Thanks In the Jungle. Unfortunately the Dell download site displays ‘This service is temporarily not available’. I will keep trying every few days. Link to comment Share on other sites More sharing options...
KannikaP Posted December 30, 2023 Share Posted December 30, 2023 Go into Display setting (Right click on Desktop) and select Multiple Displays and then Only on Monitor No 2. Works for me with my AIO PC and Samsung Telly. Link to comment Share on other sites More sharing options...
timendres Posted December 30, 2023 Share Posted December 30, 2023 Often times, HDMI issues are caused by purchasing very cheap cables. So sometimes just purchasing a quality cable can fix the issue. 1 Link to comment Share on other sites More sharing options...
Red Phoenix Posted December 30, 2023 Share Posted December 30, 2023 Try inserting the HDMi cable in your laptop when both devices are running. That works for me as, as I get a similar No HDMi signal message when I start up the laptop with the HDMi cable already plugged in. 1 Link to comment Share on other sites More sharing options...
DudleySquat Posted December 30, 2023 Share Posted December 30, 2023 (edited) All prior answers are so wrong. Too many IT experts. Here is 45 years of experience: Check the monitor and see if the input is set to auto. I suspect the input for the monitor is set to another connection, not HDMI. Change it to Auto or HDMI. Find that setting, and the monitor will miraculously work. If that isn't it, check the cable. I suspect this is a cable you have used before. Edited December 30, 2023 by DudleySquat Link to comment Share on other sites More sharing options...
Popular Post Bill97 Posted December 30, 2023 Popular Post Share Posted December 30, 2023 17 minutes ago, timendres said: Often times, HDMI issues are caused by purchasing very cheap cables. So sometimes just purchasing a quality cable can fix the issue. Yes use the blue cable, the others don’t work 3 Link to comment Share on other sites More sharing options...
NewGuy Posted December 30, 2023 Author Share Posted December 30, 2023 Following Red Phoenix’s suggestion, I unplugged the hdmi cable from the laptop. The Dell displayed a message that no hdmi cable was connected. When I plugged it in again, the Dell told me there was no hdmi signal. BTW, the gold tip hdmi cable, came with the monitor. Link to comment Share on other sites More sharing options...
DudleySquat Posted December 30, 2023 Share Posted December 30, 2023 31 minutes ago, NewGuy said: Thanks In the Jungle. Unfortunately the Dell download site displays ‘This service is temporarily not available’. I will keep trying every few days. Windows has everything it needs to run multiple displays. You don't need extra software. 2 Link to comment Share on other sites More sharing options...
novacova Posted December 30, 2023 Share Posted December 30, 2023 (edited) 1 hour ago, NewGuy said: Maybe bad news for me. My laptop is a Win 11 Acer about 6 months old, working ok. The Dell monitor is 4-7 years old. Until a few weeks ago everything worked well though I wasn’t using the Acer much. Now that I need to use it a lot I find that on Dell turn on I get a message saying no hdmi signal and it goes into all black power saving mode. I’ve given myself a few shocks when touching the cord’s hdmi-Dell end. Both laptop and monitor were bought at J.I.B. Tukcom. How should I approach this issue? Thanks in advance. I don’t know anything about your pc though it’s possible that there may be an issue with the graphics card. Is the pc and monitor vga compatible? If so try using the vga cord. Edited December 30, 2023 by novacova 1 Link to comment Share on other sites More sharing options...
NewGuy Posted December 30, 2023 Author Share Posted December 30, 2023 What an exhausting weekend. My laptop just rebooted (don’t kniw why) and both laptop and Dell were working. not looking for trouble but maybe the under warrantee laptop needs looking at. I’ve been have issues with my qbittorrent. An example, twice the default directories were not seen and were identified as ‘1’. Link to comment Share on other sites More sharing options...
NoDisplayName Posted December 30, 2023 Share Posted December 30, 2023 Turn on both items. Press F10 on your laptop to get the multiple screen menu. Click "Duplicate" to operate both screens. Link to comment Share on other sites More sharing options...
Ben Zioner Posted December 30, 2023 Share Posted December 30, 2023 22 minutes ago, NewGuy said: What an exhausting weekend. My laptop just rebooted (don’t kniw why) and both laptop and Dell were working. Did you reboot yourself or did you call the service guy to do it? 1 Link to comment Share on other sites More sharing options...
GypsyT Posted December 30, 2023 Share Posted December 30, 2023 Plug you laptop to TV and see if it works OK. If not get a new cable. To get a shock from it is not normal... 1 1 Link to comment Share on other sites More sharing options...
BigStar Posted December 31, 2023 Share Posted December 31, 2023 Wot they said. Small trick works sometimes, spray a bit of electrical contact cleaner into the ports on both ends. 1 Link to comment Share on other sites More sharing options...
Joebuzzz Posted January 15 Share Posted January 15 On 12/30/2023 at 6:18 PM, NewGuy said: Maybe bad news for me. My laptop is a Win 11 Acer about 6 months old, working ok. The Dell monitor is 4-7 years old. Until a few weeks ago everything worked well though I wasn’t using the Acer much. Now that I need to use it a lot I find that on Dell turn on I get a message saying no hdmi signal and it goes into all black power saving mode. I’ve given myself a few shocks when touching the cord’s hdmi-Dell end. Both laptop and monitor were bought at J.I.B. Tukcom. How should I approach this issue? Thanks in advance. Start with a new cord and hope you didn't short the hdmi port(s). Link to comment Share on other sites More sharing options...
NewGuy Posted January 15 Author Share Posted January 15 Hi Joebuzzz, before, while I could not connect to the external display, for some reason my laptop rebooted (without my assistance). After that reboot both the laptop and Dell monitor were on and working well. Since then I haven’t had issues. Thanks. Link to comment Share on other sites More sharing options...
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