Any good lawyers to sue well established computer store?

[connda]

16 minutes ago, Sandboxer said:

Not to rub it in but that was like taking a Bugatti Chiron to Dumbchai Retardiporn's corner saleng repair shop in Buriram's poorest village for a check engine light diagnostic.

 

Feel for you regardless....

I was going to say something similar.  If a have a new car, I take it to the authorized service center for servicing and repair - until - the value of the car has depreciated with age to the point where the trade-off is repairing the car, inexpensively, or buying a new one. 

We don't know the age of the depreciated value of the OPs computer.  If it was a 500K THB computer new?  It's not a 500k THB computer any more.  If the OP's repair shop couldn't find parts that sort of is a signal that the laptop is rather dated.

Anyway, as I said before - bottom line, if I had an expensive laptop it would only be serviced by an Authorized Repair Center.  If I can afford the quality laptop I can afford the quality repair services. 

Another thing to consider when you purchase a high-end computer is serviceability. Laptops, unfortunately, tend to have a lot of integrated components.  For example, if I needed a high-end graphic computer, I'd opt for a desktop workstation.  Then if your system has problem you are dealing with single components (graphics card, motherboard, etc) each of which is warrantied and each which can be repaired or replaced without major work on the IC boards.  Just saying. 
I know - laptops are convenient, but you have to weight the pros and cons. 

[georgegeorgia]

18 minutes ago, NowNow said:

 

To be fair, I had a vendor break an iPhone. I told him to replace it. He said that he would but started to make excuses after a while. I brought the Tourist Police to his shop and together we fixed a deadline. Phone was produced on time.

That's very nasty thing to do 

These poor people are struggling on the low money , it's time you had a Mai pen rai attitude... disgusting behaviour 

[timoti]

14 minutes ago, connda said:

I was going to say something similar.  If a have a new car, I take it to the authorized service center for servicing and repair - until - the value of the car has depreciated with age to the point where the trade-off is repairing the car, inexpensively, or buying a new one. 

We don't know the age of the depreciated value of the OPs computer.  If it was a 500K THB computer new?  It's not a 500k THB computer any more.  If the OP's repair shop couldn't find parts that sort of is a signal that the laptop is rather dated.

Anyway, as I said before - bottom line, if I had an expensive laptop it would only be serviced by an Authorized Repair Center.  If I can afford the quality laptop I can afford the quality repair services. 

Another thing to consider when you purchase a high-end computer is serviceability. Laptops, unfortunately, tend to have a lot of integrated components.  For example, if I needed a high-end graphic computer, I'd opt for a desktop workstation.  Then if your system has problem you are dealing with single components (graphics card, motherboard, etc) each of which is warrantied and each which can be repaired or replaced without major work on the IC boards.  Just saying. 
I know - laptops are convenient, but you have to weight the pros and cons. 

Actually the spare parts not available is not always due to age. For high end models they are still very scarce to non existent. For example even at launch you couldn't get a spare mobo.

[connda]

20 hours ago, jchfriis said:

Wow that is amazing. But I don't understand. A similar specked Macbook Pro costs Bht. 154,400

High-end graphic workstations can be pricey based on the cost of the Graphic cards alone. But if you need GPU power or really high-end processors, you're gonna pay for them.  So yeah - I can see the costs associated with specialized systems.  A Macbook Pro isn't a specialized system, it's just and expensive Mac.  However, start adding high-end graphic cards to that puppy and you probably can get to 500K fairly quickly.
Macs are just expensive and always have been, and anymore with the advances in hardware and software, I don't particularly believe that iOS (MacOS) and the hardware it runs on is worth the additional expense.  Years back? Maybe.  Now? Not so much.  35+ years ago at University I loved the Macs in the computer center (MacPuke just had me rolling on the floor and the graphics simply rocked), but as a starving uni-student and a single dad I only could afford a low-end PC that I used for writing papers.  But - Macs were superior.  Now? Just expensive imho.

[Gottfrid]

1 hour ago, Yellowtail said:

There is a nice Asus repair center in Lat Krabang, I had a laptop repaired there, great service, a bit on the pricy side as I remember. 

Yeah, a little bit pricey, might be better than to do like OP and lose 500k baht. 😉 

[NativeBob]

25 minutes ago, NowNow said:

I brought the Tourist Police to his shop and together we fixed a deadline.

Seriously? Tourist Police? 

[NowNow]

Just now, NativeBob said:

Seriously? Tourist Police? 

 

It worked.

[NativeBob]

Just now, NowNow said:

 

It worked.

Yes, indeed. I always use them when I have rancid yogurt or warm beer at 7/11. 

Tourist Police is at my disposal 24/7

[georgegeorgia]

3 minutes ago, NativeBob said:

Seriously? Tourist Police? 

Absolutely terrible response from this poster "NowNow" in ringing the police on a poor business boy running a phone repair kiosk

 

It does break my heart to see a grown man using intimidating tactics to a young Thai boy  struggling with a kiosk  business , I am upset about that 

Edited June 25 by georgegeorgia

[connda]

2 minutes ago, timoti said:

Actually the spare parts not available is not always due to age. For high end models they are still very scarce to non existent. For example even at launch you couldn't get a spare mobo.

Yeah - that would be something to factor in before you purchase a high-end system:  The availability of spare parts and serviceability.  If I'm dropping $14K USD on a computer I'd be factoring that into my purchase decision up-front.  I purchased enough high-end equipment for the data center I managed back in the day.  It's something you have to plan for in advance. On the other hand, if I'm using that system for work, I'd be very aware of the depreciation on the computer systems and would be writing that off on my taxes.  As well, I'd know how long the life-cycle of that machine would be and plan for R&R in the future, again, writing that off as business expenses. 

[georgegeorgia]

39 minutes ago, NowNow said:

 

It worked.

 

Im sorry but that upset especially but really over an old phone to a young man trying to support his family , terrible.

Please have a heart and empathy 

But that's my opinion and your welcome to yours 

 

[connda]

@timoti  Sorry that people think this is funny (all the laughing emojis).  Sadly, AN members can be a callous lot.  it sucks to be in your position.  I hope you can find a solution to your problem.  Best of luck.

 

                                                                                                                 👆 

[NowNow]

7 minutes ago, NativeBob said:

Yes, indeed. I always use them when I have rancid yogurt or warm beer at 7/11. 

Tourist Police is at my disposal 24/7

 

Does your rancid stuff cost 20,000 baht?

Vendor was careless. He used a Stanley knife instead of plastic spudgers and proper tools. He destroyed the function of the phone. Just a chancer. There are reputable repair shops around. His is not one of them. It was the third job that I gave to him and he broke something in every one of them. The first two times I swallowed it. The third was just him taking the mickey.

[NowNow]

19 minutes ago, timoti said:

Actually the spare parts not available is not always due to age. For high end models they are still very scarce to non existent. For example even at launch you couldn't get a spare mobo.

 

https://en.accessoires-asus.com/laptop/w590/w590g6t/asus-laptop-w590g6t-71020-69509.htm

 

Which part is it?

[Rimmer]

A number of reports have been made in this topic, in this respect please see the following forum rule:

 

12.You will not misuse the report button.

Example: sending multiple reports regarding the same issue.

You will not use the report button in an attempt to score points against other members.

[georgegeorgia]

7 minutes ago, NowNow said:

 

Does your rancid stuff cost 20,000 baht?

Vendor was careless. He used a Stanley knife instead of plastic spudgers and proper tools. He destroyed the function of the phone. Just a chancer. There are reputable repair shops around. His is not one of them. It was the third job that I gave to him and he broke something in every one of them. The first two times I swallowed it. The third was just him taking the mickey.

Because he was cheaper than the rest that's the real reason why you took it back again & again to him 

Bringing the police to  the young guy ,in my opinion  heartless ,but others may have their own opinion ,

all I ask is you try to be nice and understanding in future 

Edited June 25 by georgegeorgia

[Ben Zioner]

On 6/23/2024 at 10:05 PM, Banana7 said:

Go to Provincial Court house in Jomtien. On the second floor, you can get a free consultation from a lawyer. You can also start legal action by filing a case in Kwaeng Court, located in the same complex as the provincial Court. The case must be filed in Thai language. Very small costs.

 

How did you arrive at the 500K value? A decent laptop costs only about 20K.

Decent is more like 35k to 40k, some top Dell XPS will fetch up to 100k. 20k is entry level. My guess is that OP wants the sentimental value of his laptop.

Edited June 25 by Ben Zioner

[NativeBob]

2 minutes ago, georgegeorgia said:

Bringing the police yo the young guy

for decades I knew only a single place where tourist policemen sit - end of Kao Sarn Road.

I haven't seen them except the walking street and I've been there 15 years ago. Or more.

but if (IF) I would have some "relationships" with them - than yes, I'll abuse them down to papa-mama shops and street vendors.

if (IF) they are dumb enough to take requests as such from me. But what if???

[georgegeorgia]

9 minutes ago, NativeBob said:

for decades I knew only a single place where tourist policemen sit - end of Kao Sarn Road.

I haven't seen them except the walking street and I've been there 15 years ago. Or more.

but if (IF) I would have some "relationships" with them - than yes, I'll abuse them down to papa-mama shops and street vendors.

if (IF) they are dumb enough to take requests as such from me. But what if???

Call me skeptic or as some say eccentric ( which has a entirely different meaning )

 

but I would hazard a guess if I was a gambling man.....which I am....that there was some "incentive" from "nownow" to influence the tourist police to act on this poor young man 

Edited June 25 by georgegeorgia

[NowNow]

33 minutes ago, georgegeorgia said:

Absolutely terrible response from this poster "NowNow" in ringing the police on a poor business boy running a phone repair kiosk

 

It does break my heart to see a grown man using intimidating tactics to a young Thai boy  struggling with a kiosk  business , I am upset about that 

 

I have been given permission to 'discuss' this with you 😊 It's patently clear that you are 'stalking' me, after I pointed out your callous behaviour towards other posters here, including one who has cancer.

So now you are running around trying to 'bait' me 😊

I can bite 😊

It wasn't a kiosk, but a shop and he is at least fifty five years old and totally incompetent.

[timoti]

25 minutes ago, NowNow said:

 

https://en.accessoires-asus.com/laptop/w590/w590g6t/asus-laptop-w590g6t-71020-69509.htm

 

Which part is it?

 

Part of mobo.

[NowNow]

12 minutes ago, NativeBob said:

for decades I knew only a single place where tourist policemen sit - end of Kao Sarn Road.

I haven't seen them except the walking street and I've been there 15 years ago. Or more.

but if (IF) I would have some "relationships" with them - than yes, I'll abuse them down to papa-mama shops and street vendors.

if (IF) they are dumb enough to take requests as such from me. But what if???

 

You should really get out further than Walking Street. The Tourist Police office is on Phra Tamnak Hill. They are real police. What you see on Walking Street is perhap one real policeman surrounded by volunteers and cadets.

It was a full shop and the vendor is at least in his fifties. But he refused to use proper tools and instead used a Stanley knife for everything, Resulting in the inevitable. He only needed to changed the battery, but he ended up destoying the function of the phone.

Hopefully he learned his lesson and decided to take care, using the correct tools for the job. I've found much more professional services since then and they are even less expensive.

[NowNow]

6 minutes ago, timoti said:

 

Part of mobo.

 

Which part exactly? Do you know?

Edited June 25 by NowNow

[NativeBob]

9 minutes ago, NowNow said:

It wasn't a kiosk, but a shop and he is at least fifty five years old and totally incompetent.

back than - one shop screwed my hi-end Panasonic DVD player with full Dolby Digital surround output.
Sounds funny today but back than that was a rare device that I brought from Japan. Very rare. They (Panasonic Thailand) just burned it. Yes if I could have a chance to send hell on their heads I wouldn't think twice

Its mind blowing how do they "yes, I can" on almost anything withholding any responsibility. True

Edited June 25 by NativeBob

[NowNow]

13 minutes ago, georgegeorgia said:

Call me skeptic or as some say eccentric ( which has a entirely different meaning )

 

but I would hazard a guess if I was a gambling man.....which I am....that there was some "incentive" from "nownow" to influence the tourist police to act on this poor young man 

 

No incentive. The Tourist Police acted professionally towards me. Though I cannot remember if it was Tourist Police that attended or RTP. Either way, the Tourist Police coordinated everything for me. 

Edited June 25 by NowNow

[Robert Paulson]

I had this too. Bought laptop the largest shop in thailand. They fixed it but I believe the repair shop either broke some other parts and or the other parts were no good to begin with. It’s the shop that starts with a B, I will never go there again. I used to be a good customer. Screw them and the asus lemon they sold me. 
 

I think what happens is asia gets laptops that have been mixed and matched from units that did not pass quality control tests to go to countries like usa and Australia and u can get a complete pls lemon here and they don’t care at all. 

[timoti]

2 minutes ago, NowNow said:

 

Which part exactly? Do you know?

 

Actually I am not sure which part of it. All I know is that Asus said they don't have this part so I trust their word. Therefore they can't replace what they broke. 

 

The original issue with the laptop was never diagnosed, it could be battery, charger, charging port, something wrong with mobo. But now it's hard to do that when they caused additional physical damage.

[NowNow]

27 minutes ago, NativeBob said:

back than - one shop screwed my hi-end Panasonic DVD player with full Dolby Digital surround output.
Sounds funny today but back than that was a rare device that I brought from Japan. Very rare. They (Panasonic Thailand) just burned it. Yes if I could have a chance to send hell on their heads I wouldn't think twice

Its mind blowing how do they "yes, I can" on almost anything withholding any responsibility. True

 

Actually this idiot had a computer repair shop in Tukcom. He had some skills and knowledge but was totally inept at the execution. Not only him but his assistant. I took an as new IBM ThinkPad to him and he broke the casing. A inexpensive Toshiba, ditto.

Later when looking for a repair shop to change battery in my iPhone, I came upon a shop, having no idea that it was his. Once I entered, I was already sceptical, but decided to give him a chance. When I saw him doing everything with a Stanley knife I was appalled. No surprise when he broke something else. 

They certainly are not cheaper around there.

I have since found two far more professional vendors and who are cheaper too. One of them refused any payment at all for a minor job. I had to force him to accept something.

 

Edited June 25 by NowNow

[NowNow]

6 minutes ago, timoti said:

 

Actually I am not sure which part of it. All I know is that Asus said they don't have this part so I trust their word. Therefore they can't replace what they broke. 

 

The original issue with the laptop was never diagnosed, it could be battery, charger, charging port, something wrong with mobo. But now it's hard to do that when they caused additional physical damage.

 

Perhaps you should find out. Motherboards can be repaired. Often the manufacturer/distributor prefer to replace the entire Motherboard.

[TroubleandGrumpy]

1 hour ago, timoti said:

Yes it was authorized shop. Asus confirmed and they told me they're trying to find a solution. It's just that Asus doesn't have spare parts for what they broke nor the same laptop. Only other companies have this model in stock. 

 

You think Asus would be responsible indirectly then because after all this shop is acting as their agent.

Let it go mate - you can never win here in Thailand. ASUS or any Lawyer (unless a ripoff one) will never take this on because they will not win, and the shop knows this. The Thai consumer laws are very weak and Thais have very little chance of success, and as far as they are all concerned the laws dont apply for foreigners. And if you do anything like write a very negative social media review, you will be sued for defamation (and you will be arrested and maybe charged). Your best chance of success is to negotiate a deal to settle the matter.  Thais hate conflict and some will try to settle, if they think it means you will go away. They are 'immune' from prosecution and complaint - and they know it.