Sending food back to the kitchen?

[Gottfrid]

The thing is very simple here, as there are ground rules foe how to serve food world wide. It just doesn´t cut it to say that is not how it´s done here. Dining and restaurants are hospitality businesses, which have a certain code for professionalism.

 

If diners at a table order food at the same time, they shall also receive their food at the same time, so that they can enjoy their dinner together. if the diners at the table order appetizers, main courses, side orders and desserts they should be served:

• Appetizers
• Main courses + side orders
• Desserts

Anything else is to be seen as a bad service seen from the perspective of international level. Sure, if Thailand doesn´t want to be seen as a country who cares about their visitors and customers, that will be totally up to them. However, it can never been seen as a good service from owners, chefs or other restaurant personal who cares for there diners culinary experience.

 

Same if you order a certain dish, with a certain which how it should be cooked, and it arrives as something that is not cooked that way, you will have the right to send it back. Sure, if you go to a very low quality restaurant out in nowhere, you might need to have more tolerance with certain mistakes, but you should not need to. I also know that we are all different, in the way how much we accept and what we are reacting on. That is also up to the specific individual.

However, to get food served in the wrong way, order and/or have it served without being properly cooked can never be excused with that´s the way they do it. It´s just very poor respect for diners and only a wish that they eat as quick as possible, pay and get out.

[metisdead]

A troll post and a reply has been removed.

[steven100]

1 hour ago, MalcolmB said:

Thai food is one of the worlds great cuisines, they know what they are doing.

 

only in your mind  😂

[MalcolmB]

1 hour ago, Gottfrid said:

The thing is very simple here, as there are ground rules foe how to serve food world wide. It just doesn´t cut it to say that is not how it´s done here. Dining and restaurants are hospitality businesses, which have a certain code for professionalism.

 

If diners at a table order food at the same time, they shall also receive their food at the same time, so that they can enjoy their dinner together. if the diners at the table order appetizers, main courses, side orders and desserts they should be served:

• Appetizers
• Main courses + side orders
• Desserts

Anything else is to be seen as a bad service seen from the perspective of international level. Sure, if Thailand doesn´t want to be seen as a country who cares about their visitors and customers, that will be totally up to them. However, it can never been seen as a good service from owners, chefs or other restaurant personal who cares for there diners culinary experience.

 

Same if you order a certain dish, with a certain which how it should be cooked, and it arrives as something that is not cooked that way, you will have the right to send it back. Sure, if you go to a very low quality restaurant out in nowhere, you might need to have more tolerance with certain mistakes, but you should not need to. I also know that we are all different, in the way how much we accept and what we are reacting on. That is also up to the specific individual.

However, to get food served in the wrong way, order and/or have it served without being properly cooked can never be excused with that´s the way they do it. It´s just very poor respect for diners and only a wish that they eat as quick as possible, pay and get out.

Nah, that’s not true.

[madone]

22 hours ago, GammaGlobulin said:

Tuna:  One can per day

Omelet: One 5-egg omelet per day

Chicken breast: Two per day, but only cooked in my oven, using fresh breasts.

Rice:  A lot of rice, steamed in my steamer.

Bread: Not too much, but only what I bake myself.

what does your asinine diet have to do with the question the OP asked?

Oh, that's right, NOTHING.

but lets talk about you. 

[Gottfrid]

2 hours ago, MalcolmB said:

Nah, that’s not true.

Sad to break it to you, but it is true. It´s actually a post and comment based on culinary facts.

[MalcolmB]

10 minutes ago, Gottfrid said:

Sad to break it to you, but it is true. It´s actually a post and comment based on culinary facts.

Nah.

Different cuisines and cultures have different protocols.
An Italian or French restaurant will be different to a sushi restaurant , tepanyaki, Korean barbq, moo kata, or a Chinese restaurant, an Indian restaurant or even a dim sum restaurant.

Which will also all differ from say a Brazil Churrascaria restaurant.

Or even an Issan restaurant which differs from a classic southern Thai restaurant.

 

You are a bit naive and perhaps haven’t had much experience outside of European style restaurants which is fine, but you are completely wrong. 
Some use a knife and fork, some a spoon amend fork and others chopsticks.

 

It is a big wide world out there and most people are not farang. Especially in Asia.

 

Glad I could clear that all up for you.

If you have any other questions feel free to ask. Always happy to help.

[Gottfrid]

46 minutes ago, MalcolmB said:

Nah.

Different cuisines and cultures have different protocols.
An Italian or French restaurant will be different to a sushi restaurant , tepanyaki, Korean barbq, moo kata, or a Chinese restaurant, an Indian restaurant or even a dim sum restaurant.

Which will also all differ from say a Brazil Churrascaria restaurant.

Or even an Issan restaurant which differs from a classic southern Thai restaurant.

 

You are a bit naive and perhaps haven’t had much experience outside of European style restaurants which is fine, but you are completely wrong. 
Some use a knife and fork, some a spoon amend fork and others chopsticks.

 

It is a big wide world out there and most people are not farang. Especially in Asia.

 

Glad I could clear that all up for you.

If you have any other questions feel free to ask. Always happy to help.

Yes, based on your reply, I have a couple of questions. Let´s see if you can answer them this time, as you invited them, or are you going to talk rubbish around them?

1. Where did I disagree with that different restaurants have different protocols? Of course that can have to do with how and what to eat the food with for an example. However, it has not to do with showing respect for the diners. One way to show that respect, is to serve all food at the same time to diners at the same table, or who came together.

2. What have all that you reply with to do with, for example, getting appetizers before main courses? In Thai cuisine, there are not much appetizers, as they usually eat all at the same time.
3. If Thai people run a restaurant serving European food, should they not follow the same rules like other nations do?

4. What did you clear up this time? Your own problems with understanding, as you so clearly mentioned before?

[MalcolmB]

26 minutes ago, Gottfrid said:

If Thai people run a restaurant serving European food, should they not follow the same rules like other nations do?

Not really. 
If you have ever visited a Thai restaurant in England for example, they have to adjust it for the English people. And that is what they do. It is not the same as a Thai restaurant in Bangkok. 
 

So, since this is Thailand it makes sense to follow local rules for the local people.
If they get the odd farang in there complaining who can not cope I don’t agree with you that all the Thai people should have to go along with the farang “rules” in their country.

 

People should learn to adapt to the local rules. If they can not they are better off leaving to another country where the rules suit them.

 

Or just simply ask for all the meals to be served at the same time if that is what you want.

 

Your other points are invalid also.

[Gottfrid]

24 minutes ago, MalcolmB said:

Not really. 
If you have ever visited a Thai restaurant in England for example, they have to adjust it for the English people. And that is what they do. It is not the same as a Thai restaurant in Bangkok. 
 

So, since this is Thailand it makes sense to follow local rules for the local people.
If they get the odd farang in there complaining who can not cope I don’t agree with you that all the Thai people should have to go along with the farang “rules” in their country.

 

People should learn to adapt to the local rules. If they can not they are better off leaving to another country where the rules suit them.

 

Or just simply ask for all the meals to be served at the same time if that is what you want.

 

Your other points are invalid also.

The problem with the adjustment, is that they change the flavor spectrum to suite a broader amount of diners, as they otherwise would be considered serving to spicy food. Everything else they adjust, only serves a positive purpose for the diners.

As serving a full table at the same time is standard and culinary norm internationally seen, you should not need to ask for that. You should be granted such respect automatically.

After that, you just take all other points and make them disappear. As I said, you would not answer. And this has nothing to do with farang rules. If so, do you also agree with below:

Thais do not have to drive careful to lower the astronomical death toll on the roads.
There is no need to fight corruption as that´s a part of the culture.

Freedom of speech is not necessary, as this is a part of Asia and it should be like that.

[Chris Daley]

The worst meal I had was in Laos.  I walked up to a restaurant and there was like 2 kids and one older girl.  I pointed at the image on the menu.  They frantically started to call numbers on their phone.  They then said sit down.

 

The entire counter was swarming with flies and they were trapped inside the cabinet with the chicken open.  I still don't know what I ate that day.  It was like old chicken with clear tasteless slime on it.  I ate as much I could and walked out.

 

At the time I didn't know Laos was an absolute <deleted>hole.  Lesson learnt.

Edited October 14 by Chris Daley

[MalcolmB]

1 hour ago, Gottfrid said:

As serving a full table at the same time is standard and culinary norm internationally seen, you should not need to ask for that.
 

well obviously you do if it is a big problem for you here as you are claiming.

 

personally I just go with flow. It only matters if you care, if you don’t care it doesn’t matter.

 

No need to sweat the small stuff.

1 hour ago, Gottfrid said:

 

You should be granted such respect automatically.

Yes of course you do Sir.

 

I have a feeling if you had of visited the restaurant I worked in you would have been given a big serve of Hawk Tuah.

[MalcolmB]

1 hour ago, Gottfrid said:

If so, do you also agree with below:

Thais do not have to drive careful to lower the astronomical death toll on the roads.

 

All countries have deaths on roads. Thailand is higher than some countries because so many are on motorcycles. You might not have realized that.

I have never had an accident here.

It is a bit like your restaurant theory, what works over there doesn’t work here, they are not going to conform to you.

 

 

1 hour ago, Gottfrid said:

There is no need to fight corruption as that´s a part of the culture.

 

 

their country, their rules. I doubt you would have done anything personally to fight corruption as you put it.

but good luck with that.

1 hour ago, Gottfrid said:

Freedom of speech is not necessary, as this is a part of Asia and it should be like that.

Funny you spend so much time on a forum that is moderated and you can not say anything you want. 
 

You are in dreamland. 
 

Anything else bothering you?

[thesetat2013]

On 10/13/2024 at 2:49 PM, Gottfrid said:

There are different levels of complaint. As you post, food is not to your liking. That, does not necessarily mean it´s anything wrong with it. That can mean taste, consistency etc.

However, if you can show and prove that the food is undercooked or overcooked, not fresh and so on, then you have the right to complain. 

The bad thing is the reaction from some Thai´s, who live in a culture where they consider themselves perfect and must be without fault. That once again create the face issue, and as you complain they are losing face.

There are different way to complain about food. To just say straight to their face that is bad and wrong, does collide with the cultural norms. Here in Thailand, it´s better to with a low voice or a wink of the hand politely make them attend to your issue. instead of telling them it´s bad , uneatable or wrong, just ask them to look and assume that they have made a minor mistake, and ask them to kindly tell the chef to take care of the issue.

That loss of face is taken to the extreme. I got kicked out of a restaurant simply for asking for a new bottle of coke because the opened bottle they brought me was flat.. 

[georgegeorgia]

Just now, thesetat2013 said:

That loss of face is taken to the extreme. I got kicked out of a restaurant simply for asking for a new bottle of coke because the opened bottle they brought me was flat.. 

Why would you leave?

Stay there 

[georgegeorgia]

2 hours ago, MalcolmB said:

People should learn to adapt to the local rules. If they can not they are better off leaving to another country where the rules suit them.

Exactly! This is why you must appreciate the Sharia law in some parts of London ,local rules and regulations 

Edited October 14 by georgegeorgia

[Gottfrid]

29 minutes ago, MalcolmB said:

All countries have deaths on roads. Thailand is higher than some countries because so many are on motorcycles. You might not have realized that.

I have never had an accident here.

It is a bit like your restaurant theory, what works over there doesn’t work here, they are not going to conform to you.

 

 

 

 

their country, their rules. I doubt you would have done anything personally to fight corruption as you put it.

but good luck with that.

Funny you spend so much time on a forum that is moderated and you can not say anything you want. 
 

You are in dreamland. 
 

Anything else bothering you?

You are totally missing the point I had from start. That is that food should be served and cooked in the right way. Not that any of the people should conform to me. Having an opinion does not make people change. Don´t you know that?

[Gottfrid]

43 minutes ago, MalcolmB said:

well obviously you do if it is a big problem for you here as you are claiming.

 

personally I just go with flow. It only matters if you care, if you don’t care it doesn’t matter.

 

No need to sweat the small stuff.

Yes of course you do Sir.

 

I have a feeling if you had of visited the restaurant I worked in you would have been given a big serve of Hawk Tuah.

Of course you had been giving anyone who complained, rightful or not, a big serve of spit, as that is the persons you are. No manner, and no respect for your customers. Horrible way of doing business.

About the information above, you took out a piece of my post and replied to another or it just means that you lack class totally.

Edited October 14 by Gottfrid

[georgegeorgia]

3 minutes ago, Gottfrid said:

You are totally missing the point I had from start. That is that food should be served and cooked in the right way. Not that any of the people should conform to me. Having an opinion does not make people change. Don´t you know that?

I do know that !

And thankyou for your service !

[Gottfrid]

2 minutes ago, georgegeorgia said:

I do know that !

And thankyou for your service !

Did I disturb you? Did I reply to you? Why did you wake up? Delusional?

What do you know, and what service are you thinking me for?

Edited October 14 by Gottfrid

[thesetat2013]

44 minutes ago, georgegeorgia said:

Why would you leave?

Stay there 

umm.. they refused service to us after that.. 

[georgegeorgia]

Just now, thesetat2013 said:

umm.. they refused service to us after that.. 

Yes I get you. You must apologise to them and wish them well in their future endeavours 

[MalcolmB]

41 minutes ago, Gottfrid said:

You are totally missing the point I had from start. That is that food should be served and cooked in the right way. Not that any of the people should conform to me. Having an opinion does not make people change. Don´t you know that?

I do know that.

And thank you for your service.

 

[cdemundo]

If you have ever worked in a restaurant or known anyone who worked in a restaurant, you know it is risky to send your food back.

It may return to you with biohazardous substances added.

Edited October 14 by cdemundo

[Ralf001]

On 10/13/2024 at 5:26 PM, GammaGlobulin said:

 

I recall the Reuben.

 

 

Corned beef sandwich.

 

I make those at home, with corned been I cure myself.

 

Retail wise, London Beigel and Salt Beef Bar in Pattaya makes em too.. they go good.

[neeray]

I once employed a former cook in an unrelated business. It came out in casual one on one conversation that sometimes when food would be returned to the kitchen, depending on the customer's attitude, he or others would either spit in it or masturbate into the food that was being reworked.

[cowellandrew]

Eat street food no kitchen to send it back too!

Problem solved!

🙈😂🐒☻😁🚀

[RT555]

On 10/13/2024 at 2:56 AM, Ralf001 said:

 

You order all that in or cook yourself ?

Did you read it slowly?

[Ralf001]

27 minutes ago, RT555 said:

Did you read it slowly?

Did you ?

[wombat]

On 10/13/2024 at 2:33 PM, GammaGlobulin said:

 

If I do not like what I am served, then I pay and leave.

Ditto...I'm wondering if the OP belongs to the if they don't understand what I'm saying I speak louder brigade?

Chefs only spit in the return for fixing meals of w/anchors which could explain the gut problems?

Whadda I know though 🙃🫠