Thailand Live Wednesday 23 October 2024

[NoshowJones]

On 10/21/2024 at 4:57 PM, Kenny202 said:

Yes, like everything is programmed to self destruct these days. I remember my mum had a Rank Arena and a Phillips colour TV in the 70s/80s. Both were still in the home and working well both over 30 years old

My Hitachi fridge freezer is nearly 20 years old now and still going strong.

[Patong2021]

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

[Will27]

39 minutes ago, Patong2021 said:

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

TBF, the OP did say it was a brand new TV.

One would assume it hasn't been knocked over etc.

 

I think you nailed it with your temperature and humidity comment.

 

When I buy a TV now, I hope it will last 4 years and anymore and it's a bonus.

 

That's why I think it's pointless buying something high end for 100 000 Baht plus.

Been there done that.

 

Now I just get a decent brand at a decent price and hope it lasts.

 

 

[Kenny202]

3 hours ago, Patong2021 said:

The bashing of Samsung would be more understandable if it wasn't so emotional. The original complaint comes from a person who is  upset because an out of warranty product will not be repaired as if it is under warranty.

An unknown model was purchased from Lotus over a year ago. We are not told if it was heavily used item, if it has been knocked over a few times or had liquids poured on it. (Consumers with  broken items, rarely admit to this.)   One doesn't know if the it was a higher end model, or an older demo model. The OP says he paid approx. 10,000 baht.  According to the Samsung price list, that's the cost of the most basic of 50" TVs. A low cost in itself is not an excuse for a device that breaks down after 14 months, but one can get a good idea what the TV is.

 

Here's a reality check: Samsung has one of the highest reliability ratings of all the TV manufacturers. The humidity and temperature conditions of Thailand are very different than the moderate temperatures of western Europe and they have an impact on  a consumer electronic's performance  and longevity. Today's TVs are not made to last for a long time for the simple reason that technology keeps changing and what was cutting edge 5 years ago, is often obsolete 5 years later.   My Panasonic of 7 years ago wouldn't be able to run Netflix today.

 

For reference sake; South Korea is where the top end of  Samsung's products (e.g. high quality QLED and 8K ) are manufactured and few of these TVs are exported to Thailand because they are too expensive  or require high speed internet which is not readily available in Thailand, outside of Bangkok.  

Vietnam: Most of the TVs seen in Thailand are manufactured here. They are for the local regional market and the  quality reflects the low purchase cost.

 

Samsung obtains its components inhouse and depending upon the model will outsource the manufacture of  its components to third party suppliers. These same suppliers  provide similar parts to  other Television manufacturers, some of whom are brands being praised in this thread. Look at who some of the suppliers are;

https://www.samsung.com/us/aboutsamsung/sustainability/supply-chain/supplier-list/

One thing that Samsung has that is different than some of the other manufacturers, is its  intensive quality control and testing process.

 

Yes, the control processors can suffer defects in the Samsung (and LG and Panasonic models), but that's  more of a reflection of Intel quality, not Samsung. Ever since Covid, there has been a worldwide shortage of semi conductors and it has impacted all manufacturers. and forced the use of parts that may not necessarily  be of the same high quality that was present 5 years ago. Unfortunately, it is an issue that faces every manufacturer of consumer electronics that require the chips and processors.

 

The reality is that Samsung is still one of the best quality  TVs available. No, this does not excuse the poor service response, but that's a  local Thai issue, not a Samsung issue.  

 

Victim blaming at its best 5555. What a complete and utter load of clap trap. You forgot I might have spilt beer all over it, Thai ghosts have possessed it etc etc. The TV was purchased new in the box. Never been moved or abused in any way. Normal use. How do you deem annoyance at a product 2 months out of warranty and then clear extortion / ransom to fix it of more than 60% of the new purchase price as "emotional". It's clearly wrong and seem to be many examples of same. Have a look at some of the reviews on their products / phones last few years exactly the same sort of stuff. I live in NE rural Thailand....we have cable internet speeds up to 1000mbs. This wont run a TV? I was under the impression Thailand has some of the fastest reliable internet in the world. A long meaningless diatribe of drivel designed to big note yourself.

 

Also I too have had many Samsung products over the last 15 years....Still have a washing machine and LED TV that had lasted for the first 10 years I have been here (obviously heat / humidity never effected it) and only replaced it recently with the said item in question. In fact any TV or appliance I have had in the last 30 years, Samsung / others have been extremely reliable and long lasting. It seems this is no longer the case. 

[Kenny202]

2 hours ago, Will27 said:

TBF, the OP did say it was a brand new TV.

One would assume it hasn't been knocked over etc.

 

I think you nailed it with your temperature and humidity comment.

 

When I buy a TV now, I hope it will last 4 years and anymore and it's a bonus.

 

That's why I think it's pointless buying something high end for 100 000 Baht plus.

Been there done that.

 

Now I just get a decent brand at a decent price and hope it lasts.

 

 

My thoughts exactly. I will be looking for warranty over anything else in future. 3 years at least. If after three years it goes on the fritz I'll chuck it and buy another. My current TV is 4k and I use standard settings on it. I don't like the appearance of the 4k anyway.

[shdmn]

7 hours ago, Will27 said:

I don't watch any free to air stuff on my Samsung so don't get the ads.

I watch everything through an android box so don't use the Apps either.

 

My issue is their lack of durability.

I don't think it matters what you are watching.  If you are using the Samsung UI and the TV is connected to the internet you will get the ads pushed onto your screen.

 

https://www.samsung.com/us/business/samsungads/

 

You can set up a DNS proxy to block the ads but it's a PITA to try enter that using a remote control.

 

https://gist.github.com/peteryates/b44b70d19ccd52f62d66cdd4bcef1e52

 

When I use a Firestick plugged into an HDMI connector it doesn't seem to be a problem because the entire Samsung UI is bypassed.  At least until they start trying to inject the ads onto the HDMI video, but they don't seem to be able to do that yet.

Edited 46 minutes ago by shdmn